Strategic IT Support for London Businesses
Transform your company’s technology from a cost center to a competitive advantage with Fixfactor’s component-level repairs and bespoke business solutions.
Why Fixfactor for Business Technology
Our unique approach to business technology support delivers measurable advantages
True Component-Level Repairs
While most services simply swap parts, our engineers perform microscopic repairs at the component level using specialized equipment:
- Thermal imaging diagnostics to identify heat patterns
- Micro-soldering of chip-level components (BGA, QFP, SMD)
- Logic board circuit analysis with oscilloscopes
Result: 68% average cost savings vs. complete board replacement
Proprietary Parts Network
Our exclusive supply chain relationships provide unique advantages:
- Access to genuine OEM parts not available to standard repair shops
- Relationships with 14 specialized component suppliers across Europe and Asia
- Warehouse of over 5,000 donor devices for rare part harvesting
Result: Ability to repair devices others declare “unfixable”
Business Continuity Protocols
Our workflow is designed specifically for minimal business disruption:
- Priority business service lanes with 87% same-day completion rate
- Fleet of loaner devices during repairs (MacBooks, Surface Pro, workstations)
- After-hours and weekend emergency service availability
Result: 63% reduction in productivity loss during device failures
Dual-Location Service Model
Our unique two-location approach optimizes efficient service delivery:
- Oxford Street location for client meetings, drop-offs, and simple repairs
- Wimbledon technical center with advanced repair equipment
- Secure inter-office transport system for complex repairs
Result: Central London convenience with specialized repair capabilities
Industry-Specific Knowledge
Specialized expertise in the unique technology needs of key London sectors:
- Financial services (terminals, secure trading hardware, compliance)
- Media production (high-performance workstations, color calibration)
- Educational institutions (fleet management, budget optimization)
- Medical practitioners (specialized equipment, compliance)
Result: Technical solutions that address specific industry requirements
Comprehensive Business Services
From emergency repairs to preventive maintenance and strategic technology planning
Advanced Repair & Data Recovery
Expert repair of business devices at the component level, saving up to 70% compared to replacement costs. Includes professional data recovery with a 94% success rate.
Technical Capabilities:
- Microscopic chip-level repairs using specialized equipment
- Class 100 clean room for data recovery operations
- PCB repair and component-level diagnostics
- RAID reconstruction and encrypted data recovery
- No Recovery, No Fee guarantee for data services
Business Continuity SLA
Guaranteed response times and continuity solutions when your business experiences critical technology failures.
Benefits:
- Dedicated priority hotline with guaranteed response
- Loaner device deployment for critical hardware failures
- Data recovery and workspace replication services
- After-hours and weekend emergency support options
What happens if we can’t fix it? In the rare case (under 3%) where a repair isn’t possible, we provide a like-for-like replacement device from our inventory or cover the difference between our quoted repair price and market replacement cost.
Preventive Technology Maintenance
Proactive care program to extend device lifespans and prevent costly emergency situations.
Services Include:
- Internal cleaning with compressed air and isopropyl alcohol
- Thermal compound replacement on processors
- Battery health diagnostics and early replacement
- SSD/HDD health monitoring and integrity checks
- Driver, firmware, and BIOS updates
- Software optimization and performance tuning
AI Implementation & Optimization
Comprehensive support for businesses adopting AI solutions, from consultation to technical infrastructure.
Technical Services:
- GPU workstation configuration for AI training workloads
- Custom cooling solutions for high-performance computing
- Performance monitoring and thermal optimization
- GPU repair and maintenance for AI hardware
- Prompt engineering and system configuration
- Environment setup and API integration
- Staff training in effective AI tool utilization
Fleet Management & Lifecycle
Comprehensive management of your business device fleet from procurement through retirement.
Services Include:
- Device procurement guidance and setup
- Asset tagging and inventory management
- Proactive maintenance schedule implementation
- Repair services with loaner device provision
- End-of-life data wiping and secure disposal
- Technology refresh planning and budgeting
Custom Technology Solutions
Bespoke technology solutions built specifically for your business needs, leveraging our expertise and partner network.
Solution Areas:
- Specialized hardware solutions for unique business needs
- Custom device monitoring and management systems
- Industry-specific technology implementation
- Legacy system integration with modern infrastructure
- Specialized security implementations
- Remote workspace and collaboration environments
Our process starts with understanding your specific needs and challenges, then designing and implementing a solution using our technical expertise and trusted partner network.
Industry-Specific Solutions
Tailored technology services for London’s key business sectors
Education Sector
Specialized solutions for London’s schools, universities, and research institutions, balancing budget constraints with technology needs.
Industry Challenges:
- Large device fleets with limited budgets
- Academic year cycle service scheduling
- Mix of administrative and research computing needs
- Student data protection compliance
Tailored Solutions:
- Volume fleet repairs with educational discounts
- Summer holiday bulk maintenance programs
- Lab equipment and specialized research hardware support
- Student device repair services and programs
- Budget-conscious lifecycle extension strategies
Media & Creative
Specialized support for London’s creative enterprises, ensuring reliable performance for demanding production workflows.
Industry Challenges:
- High-performance workstation requirements
- Data-intensive workflows and storage needs
- Color accuracy and calibration maintenance
- Tight production deadlines with low tolerance for delays
Tailored Solutions:
- Professional GPU diagnostics and repair
- Color-critical display calibration and repair
- High-capacity RAID and NAS recovery
- Performance optimization for Creative Cloud apps
- AI-assisted content creation hardware setup
Healthcare & Wellness
Specialized support for private medical practices, clinics, and healthcare providers with compliance-focused solutions.
Industry Challenges:
- Patient data security and NHS/GDPR compliance
- Specialized medical equipment interface needs
- Continuity of care technology requirements
- Integration of various clinical systems
Tailored Solutions:
- GDPR-compliant device repair procedures
- Medical records system hardware support
- Diagnostic imaging workstation optimization
- Emergency response program for critical systems
- Medical device connectivity troubleshooting
Coworking & Flexible Workspaces
Specialized solutions for London’s thriving coworking industry, supporting both operators and their member businesses.
Industry Challenges:
- High-volume, diverse member technology needs
- Shared infrastructure reliability requirements
- Network security in multi-tenant environments
- Technology as an amenity and differentiator
Tailored Solutions:
- On-site technician programs for member support
- Workspace infrastructure management
- Hot desk and meeting room technology maintenance
- White-labeled repair services for members
- Workspace technology experience enhancements
Success Stories
Real business outcomes from our technology partnerships
Get in Touch
Schedule a consultation to discuss your business technology needs
partnerships@fixfactor.co.uk
Phone
020 8543 7088
Oxford Street (Central London)
4 Winsley St, Mappin House, W1W 8HF
Why Choose Fixfactor for Business
| Service Feature | Manufacturer Service | Standard IT Support | Fixfactor |
|---|---|---|---|
| Component-Level Repair | ✘ | ✘ | ✓ |
| Data Preservation | ✘ | ✓ | ✓ |
| Same-Day Service | ✘ | Limited | ✓ |
| Multi-Brand Support | ✘ | ✓ | ✓ |
| Dedicated Account Manager | ✘ | Premium Only | ✓ |
| Loaner Devices | Limited | Limited | ✓ |
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