Data Recovery Service

Fixfactor recovers files from broken phones, laptops, motherboards,
hard drives and external storage.

 

Hard Drive Data Recovery By Fixfactor, Get lost files back recovered

HDD Recovery

SSD Data Recovery By Fixfactor, Get lost files back recovered from Solid State Drive

SSD Recovery

SD CARD Data Recovery By Fixfactor, Get lost files back recovered from SD CARD copy

SD Card Recovery

USB Drive Data Recovery By Fixfactor, Get lost files back recovered

USB Flash Drive Recovery

External Drive Data Recovery By Fixfactor, Get lost files back recovered from External HDD

External Drive Recovery

RAID Data Recovery By Fixfactor, Get lost files back recovered

RAID Recovery

Crypto Assets Recovery Service by Datraction Data Specialist

Crypto Assets Recovery

Mobile Phone Data Recovery By Fixfactor, Get lost files back recovered from your device

Phone Recovery

Laptop Data Recovery By Fixfactor, Get lost files back recovered from your device

Laptop Recovery

Apple iMac and MacBook Data Recovery Services in London By Fixfactor

Apple Mac Recovery

Data Migration Services in London By Fixfactor

Data Migration

Data Erasure Services in London by Fixfactor

Data Destruction

Why to choose our data recovery service ?

Devices Tested Before we return it repaired

We love challenges

Experience in hardware and software are foundation for successful data recovery.

Bring it to our store, get it repaired by Fix Factor

Bring it in

Bring your device to one of our London offices and get the data recovery started. 

Free Delivery For All Our Phone repairs

Courier service

Send your device for data recovery from anywhere in UK or we will organise a collection.

Satisfaction Guaranteed With Fix Factor Services

No recovery no fee*

*Fixfactor does not charge for not successful data recovery, you only pay the diagnostics fee.

We can recover your data, whatever the cause

We always do the diagnostics first to prepare for the best course of actions.

Accidental data loss

Deleted by mistake ? Stop using ! We offer data recovery from accidentally formatted drives and files deleted by mistake.

Software failure

Has the system crashed leaving you without the access to your files ? We can help you to recover your files and fix the software.

Mechanical damage

Has the device failed for no reason, was it dropped ? We can recover data from your mobile phone, laptop or external drive.

Data Recovery Service by Fixfactor from Data Lost in Fire or Water damage

Disasters

Damaged by fire, liquid or run over by bus ? Our technicians are waiting for difficult cases. If we cannot help, our repair partners will!

Fixfactor Is Your Go-To Data Recovery Experts

At Fixfactor, we’re deeply committed to retrieving your files with both efficiency and precision. We tackle a broad spectrum of data loss scenarios and are constantly innovating with new recovery solutions.

No Data Recovery Task Is Too Small or Too Big
We approach each case individually, handling a wide range of issues from simple file deletions to more complex challenges. Whether it’s a broken USB port on an external hard drive, a water-damaged phone, a device cut in half, a noisy hard drive unrecognized by your computer, RAID server issues, or a damaged memory card, we’re equipped to assist. We also offer support with forgotten passwords, provided you can demonstrate ownership of the device.

Our Approach: Blending Expertise with Advanced Technology
Our success stems from a unique combination of extensive experience and the use of professional data recovery and forensic tools. For HDD disassembly and head swaps, we use a laminar cabinet ensuring 99.90% dust-free air, filtered through a HEPA filter. We employ the latest PC-3000 technology for data retrieval from a variety of devices including broken HDDs, SSDs, RAID systems, NVMe drives, and USB sticks. This tool allows us to conduct most data recovery processes on-site. For mobile phone memory issues, we use EMMC / UFS memory programmers like NuProg-E, Z3X JTAG Plus. Prioritizing device integrity, we first attempt to repair faulty devices with our micro soldering expertise before considering memory chip removal. Our network of donor drive suppliers and regular training in data recovery and forensics keep our team at the forefront of the industry.

Transparent and Straightforward Communication
From your initial contact, we prioritize clear communication. Upon receiving your email for a quote, we respond with a detailed price range and estimated timeline. Throughout the data recovery process, we ensure you’re informed at every step. If our in-house methods are insufficient for a particular case, we’ll seek your permission to involve our specialized external laboratories.

Convenient Service and Reliable Results
Visit our Wimbledon lab for a free quote, or opt for our secure courier collection service if you’re unable to visit. We keep you updated from the moment we receive your data storage device through every stage of diagnostics and recovery. Once the recovery is complete, we provide a file structure snapshot of your data for your review and approval.

Our Reputation Speaks for Itself
Our customer reviews are a testament to the quality of our work. We invite you to see what others have to say about Fixfactor on Google and Trustpilot.

 

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Comprehensive data recovery services

We use different techniques and latest equipment
to recover data from most types of devices.

Mobile Phone

We can recover data from mobile phones of different brands including Android based and iOS phones. Phone’s data recovery involves microscopic level components handling.

 

Desktop / Laptop

You may have lost access to your files due to the system failure or hard drive issue. We can help with either physical damage or logical problems with the data storage. We can also fix you laptop if you want.

 

External Hard Drive

Broken connector to your external hard drive or has the drive been dropped ? We will help in any case to get your data back.

Apple Mac

Problem with MacBook or iMac, damaged iPhone or Time Capsule failure ? We can recover the data from most of MacBook laptops and try to repair your Mac.

 

HDD / SSD

Your dedicated data recovery technician will provide you with the best solution to help you get your files back from any faulty hard drive. 

 

RAID / Server

Contact us to recover data from RAID systems, all levels. Together with our repair partners, we can help with anything.

Get a personal quote for your data recovery

Please fill the form with type of device, problem and required speed of service and we will come back with estimated cost within 24 hours.

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Please explain the problem in details. What folders and files you want us to recover?

Frequently asked questions about our data recovery service

 

You contact us and we ask you for the type of the device, story of the problem, approximate size of the data in GB and how quick this needs to be done. We give price estimate and if you decide to go ahead, we ask you to bring the device / storage to our office and we start the proper diagnostics. After 24 hours we should know all possible options and the accurate cost. Once you approve our quote, we start the job and keep you informed until your device has been fixed or the data has been recovered. If anything changes during the process, we will ask you for approval. The whole process we keep as simple as possible keeping you away from the technical aspects unless you want to know more. We believe that whole experience should be easy for you so you concentrate on what you are doing the best. We do the rest.

Since each data recovery job is different, one may less than 1 day and another needs more time, sometimes weeks. If we are not limited by the budget or time, we can provide fully successful data recovery in 90% of cases. We have number of repair partners that can help us with most mysterious repairs.

Sometimes, it may not be possible to recover the whole portion of your data but for example 80%. That may be because the structure of the drive storing the data may be severely damaged. In such a case, we contact you and try to establish if the files that you mostly need, are recoverable.

Data recovery does not fit under same terms as mobile phone screen repair and requires many steps to perform, from precise diagnostics, till successful data recovery. We offer emergency data recovery that may take less than 1 day but this is a subject to pre-checks for eligibility.

We need to know first the type of the device and the story of the problem. After we recognise the problem, we should be able to give you the estimated repair time. We do provide 3 service levels based on the urgency:  Normal, Priority and Emergency. In general, Normal plan aims to recover your data within 5-10 working days, Emergency within 3-5 working days and the Emergency 1-2 working days. Please note this is estimate and we could give you exact time after we diagnose your device / storage.

Yes, we charge £39 diagnostics fee if you change your mind after we have started the work. If you contact us, describe the problem, type of the device, required speed of service, we will give you the price range which is only estimate but should explain the worst scenario. If your decide to bring your device and agree to start the deep diagnostics, we will spend few hours on localising source of problem. The exact price and report will be provided. If you decide to cancel at this point, we will ask you to cover the diagnostics fee which is £39.

We ask you for £39 fee in case that the data cannot be recovered. We have potentially spent many hours trying to sort it, invested in donor drives, donor parts and the set of procedures of which we have followed, was there to help. We can provide a report of what has tried to be done. In case where the job could not be completed because of an error on our side, we don’t charge anything. All in all, considering that we spend hours trying to recover your data, in case when the job cannot be succesfully completed, you only risk £39.

The diagnostics starts in our main office in Wimbledon. If we find that we need to send off, we will ask for your permission first. We try to avoid it but we have established partnership with few data recovery laboratories that specialise in particular cases and we can do more together! We always use dedicated couriers for transferring your devices between locations.

We are professionals and handle terabytes of data everyday. We understand importance of your files. We strictly follow our procedures that we have worked out over 6 years. That minimises the risk. However please note we don’t guarantee to recover your data same as we cannot guarantee that the data are there when you bring your device / storage in. Before we start the job, we ask you to sign the agreement that you are willing to take full responsibility and will never take our company to liability for loosing your data or damaging the device.

Yes we do ! We provide pictures of the data recovery process and description of what has been done. We basically log every step until you collect the device / your data. For special requests, we can provide the special report.

We ask you to bring us the external storage drive where we can copy your files. We can also provide you with the external drive at additional cost. If we have fixed your phone for the purpose of data recovery, the data still should be copied to the external device.

We keep a copy of your backup for 7 working days after we have returned you your data. If we don’t hear from you before 7 days, we will delete the backup. If you don’t wish us to keep your data at all, please let us know and we immediately delete the copy.

We keep your data on encrypted drives, in alarmed and monitored rooms with CCTV. Overnight the drives are stored in safes. We only keep your data for the length of doing the service and 7 days after  in form of a copy for your reference unless you ask us not to keep it.

This is extremely individual. We always evaluate the cost before we start the job. We never start without your approval. Price depends on type of the device, capacity of the storage / number of data to be recovered, type of problem and required speed of service. For example data recovery from the iPhone 7 with faulty logic board where the phone does not turn on and there is no rush,  it may cost £250 but emergency for next day could be £400. Data recovery from broken external hard drive may cost £150 for normal plan if the electronics of the drive is not damaged or £450 if the drive is damaged, requires sourcing donor drive. If that particular service needs to be done quicker than 10 days, the cost may go up to £750.

No, we always provide upfront pricing that includes the total cost. We only proceed once you approve the cost. The idea of our service is to keep it simple and professional.

Data recovery can be very complex! Apart from big knowledge and experience, it requires very special equipment. We use micro soldering station and microscopes for most data recoveries requiring motherboard repair and chip off. We have laminar cabinets for hard drive disassembly in dust free environment and the PC-3000, best in class tool for reading data from HDD, SSD, NVMe drives, etc. We constantly build our portfolio of donor drives for HDD data recovery but more important is to know where to find the right donor drive if we don’t stock it. Other tools we use are EMMC / UFS memory readers, BGA soldering / desoldering station for removing memory chips and 3D printer that is useful sometimes for more complex data recoveries. We are always open to purchase a new equipment if that is required to complete the job for particular customer.

We can attempt to recover data from password protected devices but we need to have some proof that you actually own the device. We would not try to break the password for random person visiting our office. On another hand we know that the fact someone could forget the password or been locked out by another person or virus is real. Once we establish your right to the device, depends on type of the device, type of encryption we search for possibility of restoring you the access to the data. Most of mobile phones is encrypted and bypassing the password is close to impossible but depends on the version of software and some information you may help to provide, sometimes we can do it. Bypassing passwords on Windows or MacOS also depends on type of security. In overall, there is always a chance but not greater than few percent. If you own the device, can prove it and the data are very important, it is always worth us to try.

After we complete the work and before you pay, we show you the file structure, size of the backup and prove the file integrity (the fact that the files are functional and can be open). If you are collecting from our office, we are happy that you personally browse through all of your files so you can make sure that everything that you need is there. Once you confirm that you are happy and make a payment, there is no option for refund or warranty for the service.

We don’t charge for unsuccessful job, only the £39 diagnostics that was explained to you before we have started the job. We will refund the fee if we have not met the promise for example keeping the device for too long. After we successfully complete the work, you confirm that (by looking on file structure that we provide, with option of opening them) and you pay, there is no reason for money refund.