Data Recovery in London
When a drive, phone or computer stops working, the data can matter more than the device. We recover files from failed, damaged and inaccessible storage.
Choose the device that holds your data
Start with the closest match. If you are unsure, send an enquiry and we will direct the case.
HDD Recovery
Diagnosis and recovery for clicking, dropped, unrecognised and inaccessible hard drives.
SSD Recovery
Diagnosis and recovery for controller, firmware, NAND and logical SSD faults.
SD Card Recovery
Recover lost photos, videos, and files from damaged or corrupted SD cards, micro SD, and memory cards.
USB Flash Drive Recovery
Retrieve data from physically damaged or corrupted USB drives with advanced chip-off recovery methods.
External Drive Recovery
Recover data from dropped, damaged, or non-responsive external hard drives and portable storage devices.
RAID Recovery
Assessment and reconstruction of failed RAID and NAS storage, controller faults and interrupted rebuilds.
Phone Recovery
Recover photos, messages, contacts, and other important data from damaged or non-working smartphones.
Laptop Recovery
Retrieve data from laptops affected by liquid damage, hardware failure, or operating system corruption.
Mac Recovery
Recovery from MacBook, iMac and Mac mini, including soldered storage, T2 and Apple silicon boards.
How recovery starts
We examine the original device before recommending a route.
- Tell us what happenedDevice, symptoms, previous attempts and the files that matter.
- Hands-on diagnosis£39Normally 1–3 working days.
- Review the quoteWe explain the fault, recovery options, price and service level before you decide.
- Recovery and returnWe proceed only after approval and return the recovered data on an agreed destination drive.
If recovery is unsuccessful, there is no recovery fee — only the £39 diagnostic. We only involve an approved specialist partner when a case needs one, and only with your written consent. Read the full service policy.
How Quickly Do You Need Your Data?
Choose from three service speeds based on your urgency. Whether you need your data in days or can wait weeks, you’ll receive the same professional recovery service.
Base price. Work completed during regular business hours in standard queue.
+30% cost. Front of queue with work extending beyond regular hours when needed.
+70% cost. Priority handling during our published workshop hours.
Data Recovery From Any Failure Type
Four kinds of failure cover almost everything that reaches the bench. What separates them is how deep into the device the fault sits.
Each card shows which layer the fault sits in. The further right, the further a recovery goes beyond software.
Deleted or Formatted Data
Software-levelNothing is broken. The files stay on the drive until something writes over them.
- Deleted files and folders
- Drives and cards formatted by mistake
- Deleted or resized partitions
- Photos wiped by a camera
Software and System Failure
Software-levelThe device powers on; the system that organises your files does not.
- Computers that will not boot
- Blue screen, kernel panic, boot loops
- Corrupted and RAW volumes
- Failed system updates
Electronic Failure
Board-levelNo power, or nothing detected. The fault is on the board.
- Devices that will not power on
- Storage not detected at all
- Failure after a power surge
- Burnt or shorted components
Physical and Mechanical Damage
Clean-roomSomething inside has moved, seized or broken. The drive has to be opened.
- Clicking, beeping or grinding
- Seized motors and head crashes
- Dropped, crushed or bent devices
- Fire, smoke and flood damage
What Our Customers Say
Verified reviews from customers who trusted us with data they could not replace.
“Fantastic service from start to finish. Completely transparent about the risks and gave me options. Communication was excellent — quick replies, clear explanations. Professional, honest, and reliable.”
“Dead laptop with important unbacked up files. Really happy with the service: fix was quite quick and covered by initial diagnostic fee with options presented for longer-term fix. One of the more remarkable resurrections.”
“Very knowledgeable and professional staff. Revived my completely bricked Oneplus 7 Pro, which i know many repair places do not support. The memories, photos and videos were very important for me and they were able to recover all the data onto an external harddrive. The phone now boots up normally – review written on the repaired phone!”
“I had an issue with a Surface Book 3 and the only option I had with Microsoft was to replace the laptop with a new one under warranty. Fix Factor managed to recover my data and left the laptop in perfect condition. No cracks, no scratches and everything was done quickly and efficiently. 10/10 highly recommended.”
“My BlackBerry priv, 3+ years old, fell into coffee whilst charging. I was distraught because I lost 418 contacts, photographs and videos, and documents in Blackberry notes… two sessions totalling 7 hours with me to ensure accuracy to save all the Data and Information to my Computer and a new Samsung phone. Eternally Grateful. Recommended. Top Class.”
“They fixed my old Iphone run over by a car. I tried in four other shops and only the Fixfactor… rescue all my important data. It took 4 days but the phone is as new. Many thanks to Martin for his clear and professional advice.”
“Really pleased these guys saved my data after my phone was water damaged, was incredibly important has had two of my beautiful dogs last ever photos plus 4000+ more photos that were precious. An added bonus is the phone seems to be working again too. Thank you”
“After my insurance company gave me the run around saying my phone was unfixable, I went to Fixfactor to try retrieve my data. They were transparent about the options and managed to get everything back.”
Professional Data Recovery in London
Fixfactor has been recovering data from damaged drives, phones and computers across London since 2014, and has handled 220,000+ devices in that time. Whether you have lost irreplaceable family photos, critical business documents or years of creative work, the work is done on the same bench that does component-level board repair — we run PC-3000 recovery hardware, so we can rewrite firmware modules and image drives with unstable heads, and we carry out head swaps in a controlled clean-room cabinet. Those are the faults a software-only recovery service has to send away.
We handle everything from simple deleted file recovery and accidental formatting to complex mechanical hard drive failures and water-damaged devices. For BitLocker-encrypted drives, we can recover data provided you supply your recovery key. There are two numbers on a recovery case and you see both before anything happens to your device. The first is £39 for the hands-on assessment: we inspect and test the device, establish what is recoverable and write you a quote. That fee buys the answer, not the recovery. The second is the recovery price itself — quoted after the assessment, and charged only once you have approved it and accepted the result. The £39 is payable when you authorise the assessment, is separate from the recovery price and is not credited against it.
Who Handles Your Device
Recovery is carried out in our own workshop, on the same bench that does our board-level repair, and by the technicians who do that work. When a case needs equipment or expertise beyond that bench we have specialist partners across the UK — but your device does not leave this workshop until we have explained why, named the route and had your approval in writing. Devices and recovered data are kept in locked storage when they are not being worked on, the working copy is deleted 24 hours after you confirm you have your files, and we ask for a recovery key, never an account password. The full terms are in the data recovery service policy.
Running a repair shop or an IT business? We take recovery cases from trade partners across the UK, white-label or on referral — see trade data recovery.
Storage Types We Assess
We assess HDDs, SSDs, SD cards, USB flash drives, phones, laptops, Macs, external drives and RAID arrays and NAS units, then confirm the appropriate recovery route after diagnostics. Physical damage from drops or power surges, logical corruption from software failures, accidental deletion, water damage, fire damage and firmware issues — each has a route, and the assessment says which one your case takes.
Visit our London workshop or post the device to us for a no-charge initial enquiry. The hands-on assessment that follows is £39, payable when you authorise it, and normally takes 1–3 working days. Ready to start? Get a quote now and let us recover what matters most to you.
Recovery work in action
Selected workshop processes and specialist equipment used to assess recovery cases.
Data Recovery Questions
Answers specific to data recovery at Fixfactor. Fees, timeframes and approval rules apply to every recovery and are set out in full in the service policy.
How does the process work?
Tell us what happened — no charge for that, and you get an approximate range from it. Hands-on diagnostics are £39 and normally take 1–3 working days, after which you get the fault, the options, a price and a service level. Nothing proceeds until you approve it.
Do you charge for the diagnosis?
Yes. The hands-on diagnostic is £39 once you authorise it and normally takes 1–3 working days. It is not refunded or waived if you go ahead, and it buys an assessment rather than a recovery.
What do I pay if the data cannot be recovered?
The £39, and nothing else. If we cannot recover the priority data you agreed with us, or you decline the quote after diagnostics, there is no recovery fee.
How long does a recovery take?
Diagnostics take 1–3 working days. After you approve the quote, Standard recovery is 14–21 working days, Priority 5–14 and Emergency 1–4. These are estimates and can move if donor parts or an approved specialist partner are needed.
What counts as a successful recovery?
You decide. We agree what the priority data is before the work starts, and you review a file list or preview before the recovery fee is charged. A partial result counts as success only if you accept that what came back is useful to you.
Who will actually be working on my device?
Our own technicians, in our own workshop — the same bench that does our microsoldering. When a case needs equipment beyond that bench we have specialist partners across the UK, but your device does not leave this workshop until we have explained why and had your approval in writing.
What happens to my data while you have it?
Devices and recovered data are locked away when they are not on the bench. Recovered files are copied to your storage, and the working copy is deleted 24 hours after you confirm you have them, unless we agree otherwise in writing. For encrypted drives we ask for the recovery key and never for an account password.
Where are you, and do you take work from outside London?
The workshop is at 136 Kingston Road, Wimbledon, SW19, and customers come in from across Greater London. Devices also arrive by post and courier from the rest of the UK, which is how a good share of our recovery work reaches us.
Fees, timeframes and approval rules in full: Data Recovery Service Policy. Anything not answered here — tell us what happened and we will come back with an initial estimate.
Data Recovery Quote
Tell us what happened, which files matter most and what has already been tried. Same-day courier collection can sometimes be arranged in London — ask and we will check availability and cost.