Surface Diagnostics – Find Out What’s Wrong

Microsoft Surface Diagnostics Service – Professional Problem Identification

Is something wrong with your Microsoft Surface? Our comprehensive diagnostic service identifies the exact cause of your Surface’s problems and provides a clear repair solution with transparent pricing.

When You Need Surface Diagnostics:

• Surface won’t turn on or boot properly
• Charging issues or battery problems
• Screen display problems or touch malfunctions
• Keyboard or trackpad malfunctions
• Performance problems or random crashes
• Software boot failures
• Overheating or unusual noises
• After liquid spills or physical damage
• Multiple symptoms suggesting complex faults
• Unpredictable behaviour after accidents

Our Surface Diagnostic Process:

• Visual inspection – checking for damage, wear, or liquid ingress
• High-risk disassembly – carefully removing strongly-glued screen (1-hour process)
• Component testing – motherboard, battery, charging port, screen, keyboard
• Motherboard analysis – multimeter testing of circuits and connections
• Advanced testing equipment – microscopes, thermal imaging, oscilloscopes
• Replacement part testing – using available components to isolate faults
• Liquid damage assessment – motherboard cleaning if contamination suspected

Why Proper Surface Diagnostics Matter: Microsoft Surface devices have unique construction challenges. Similar symptoms can indicate completely different problems. We recommend diagnostics especially when you’re unsure if there’s more than one problem after liquid damage, or when your device behaves unpredictably after a serious accident.

Microsoft Surface Models We Diagnose:

• Surface Pro – all generations
• Surface Laptop – all models
• Surface Book – all versions
• Surface Go – all models
• Surface Studio – desktop models

Critical Disassembly Risk Warning: Microsoft Surface devices require extremely risky disassembly procedures.The front screen is attached with industrial-strength adhesive that makes removal extremely challenging. We dedicate one hour to this delicate process, but screen breakage is possible despite our expertise. By proceeding with Surface diagnostics, you accept full responsibility for potential screen damage. If the screen breaks during diagnostic work, you will be responsible for the cost of screen replacement should you choose to proceed with repairs. We do not accept blame or liability for screen damage during this necessary diagnostic procedure.

Surface-Specific Limitations: Diagnosing Microsoft Surface devices may be limited by replacement parts availability. For latest Surface models with unusual problems, diagnostic capabilities may be restricted if test components aren’t available. We strongly recommend emailing us with your Surface model and problem description before ordering this service.

Liquid Damage Discovery: If diagnostics reveal liquid damage signs, we’ll contact you immediately. Liquid damage cleaning is a separate service requiring extensive additional work. However, if you proceed with liquid damage cleaning, the diagnostic fee will be credited toward the cleaning service cost. If you choose not to proceed with cleaning, the diagnostic fee remains non-refundable as the diagnostic work has been completed.

Choose Your Repair Strategy: Please specify your priority before diagnostics begin:

• Device repair focus – concentrate on restoring full Surface functionality
• Data recovery focus – prioritize retrieving your files even if device can’t be repaired
• Both approaches – attempt comprehensive solution (note: some procedures may risk data loss)

Important: Some diagnostic procedures and repair methods may require software reload, which could erase your data. Inform us if data preservation is your priority so we can adjust our approach accordingly.

After Diagnostics – Your Options: You’ll receive:

• Detailed fault identification – exactly what’s wrong and why
• Repair quote breakdown – parts, labour, and timeline
• Parts availability assessment – realistic repair feasibility
• Data recovery options – if Surface cannot be fully repaired
• Warranty information – coverage for any work performed

If Your Surface Can’t Be Repaired: When Surface devices are beyond economical repair due to parts unavailability or excessive costs, we may offer to purchase your device for parts value, or return it to you as-is. This option allows you to recover some value from an unrepairable device.

Important Diagnostic Terms:

• Payment required upfront – diagnostic fee is charged before work begins
• Non-refundable fee – applies regardless of diagnostic outcome
• Credit toward repair – if you proceed with quoted repairs, diagnostic fee is deducted from total cost
• Credit toward liquid damage cleaning – if liquid damage is discovered and you proceed with cleaning service
• Screen damage responsibility – customer accepts full liability for potential screen breakage

Pre-Diagnostic Recommendation: Given the complexity and risks involved in Surface diagnostics, we recommend contacting us first with your specific Surface model and problem description. This allows us to assess diagnostic feasibility and inform you of any model-specific risks or limitations.

Ready for professional Surface diagnosis? Contact us first, then book your diagnostic service.