Device Repair Services
Pick your device to start.
Frequently Asked Questions
How can I use your repair services in London?
Mail-in service: pick your service on this site and send your device by post from anywhere in the UK — tracked and insured, 1–5 days turnaround. See how it works.
In-store service: book an appointment and visit our Wimbledon workshop, 136 Kingston Road, London SW19 1LY, for same-day repairs when the part is ready.
Either way the route is the same: choose your device type, then the model, then the repair you need.
How much does a repair cost?
It depends on three things: the exact model, which component failed, and the part tier you choose. A screen for a current flagship costs several times what the same repair costs on a five-year-old handset, and for most repairs we offer both an original-grade and a tested aftermarket part at different prices.
Rather than quote a range that won’t match your device, pick your device and model on this site and you’ll see the live price for each service. If your model isn’t listed, request a quote and we’ll confirm the price and the part options before any work starts.
Do you offer same-day repair in London?
Yes, at our London workshop, when the part for your repair is ready. Common phone repairs such as screen replacements are usually finished within 1–2 hours.
Tablets and laptops more often need a part ordered first, so most take 2–5 working days. We can arrange express ordering for urgent repairs where next-day delivery is available.
We don’t hold stock, so what makes same-day possible is booking ahead: pay a deposit online and we’ll have your parts prepared before you arrive.
What warranty do you offer?
Hardware repairs carry a 6 to 12-month warranty on parts and workmanship, depending on the repair and the part used. That covers screen replacements, batteries, charging ports and most standard hardware work. If the same fault returns inside the period, we fix it free.
Diagnostics, liquid damage, micro-soldering and other specialist work have individually prepared terms — we explain them before starting the repair.
What quality replacement parts do you use for repairs?
Parts that meet or exceed the original manufacturer’s specification, tested before installation. Where the price difference between tiers is significant we offer two options, so you can weigh cost against quality yourself.
If an original part is unavailable, hard to source, or far more expensive than an equivalent, we fit a high-quality compatible part instead. That is always stated on the service page — or ask us and we’ll tell you exactly what goes into your device.
What device brands do you repair in London?
All the major ones: Apple iPhone and iPad, Samsung Galaxy, Google Pixel, Microsoft Surface, MacBook, Dell, HP, Lenovo, Asus, DJI drones, PlayStation, Xbox, Nintendo Switch and more. For tablets specifically we also handle Lenovo, Huawei and most other manufacturers.
If your brand isn’t listed, contact us for a custom quote. We work with most manufacturers and can often source parts for less common models.
How long does a device repair take?
Turnaround depends on parts. Common phone repairs such as screen replacements are done within 1–2 hours when the part is ready.
If we don’t have the part, we order it once we have your device — standard delivery is 2–3 working days, with express ordering usually arriving next business day. Booking ahead and paying a deposit means the part is waiting when you arrive, which is what makes a same-day repair possible.
Twelve Years, One Workshop
Fixfactor has repaired electronics in London since 2014 — one workshop in Wimbledon, the same bench, more than 220,000 devices through it.
Most of what comes in is a part swap: a cracked screen, a battery that no longer lasts a day, a charging port that has worn out. Those are priced before we start and usually finished while you wait, when the part was booked in ahead of your visit.
The rest is why people travel to us. Liquid damage that has already corroded a board, a laptop that will not power on, a drive that has stopped being recognised. That work happens under a microscope with hot air, ultrasonic cleaning and thermal imaging — component level, not a swap. It is the half of the trade most shops hand back, and it is the half we built the workshop around. Data recovery works the same way: physical faults, not just deleted files.
You don’t have to be in London. Post your device from anywhere in the UK, tracked and insured, and it goes back the same way — here is how that runs.
If what you have isn’t in the list above, ask anyway. We look at most things, and we will tell you plainly when a repair isn’t worth the money before you spend any of it — send us the details.