Get your Google Pixel XL housing with the back glass replaced by professionals.
New replacement part for Google Pixel XL (M1), original complete housing frame, including buttons and back glass
Ready in 2 hours if you bring it to the Store
3 days turnaround if you send it. Upgrade to express repair for Next Day return
90 days warranty
Disassembly of the Google Pixel XL requires removing the front screen which is strongly glued to the frame. The screen may break while removing. The risk is less than 20%. If it breaks, we add the cost of the screen on top of the price (£100).
The back glass is a part of the back frame and your phone needs to be fully disassembled for the repair. We will replace the back frame together with the glass, camera lens, side buttons. Your Google Pixel XL will look like new!
Choose this service if your Google Pixel XL has broken side buttons, camera lens / back glass, the frame is bend or it is cosmetically in bad condition. We will professionally replace it. Expect perfect results !
Please note, there is a risk of the front screen breaking during replacing the back if the screen has and dents, cracks or deep scratches. Otherwise the repair is fully guaranteed, comes with 6 moths warranty.
We have recently discovered that many Google Pixel devices suffer from many additional problems related to audio after being dropped. The issues might include microphone, speaker, headphone jack or no audio at all. Please check before you send the phone that the audio works. If you are unable to test your phone by yourself, we will test it for you after we receive your device.
Since this issue is related to the motherboard and there is no measurable way to predict when It may occur, please be advised we are not responsible for any issues related to audio during and after the process of fixing your device.
If You Bring It
Book and appointment and visit our Store in London. Get your phone, tablet or laptop repaired on the same day, while you wait. Enjoy free Wifi, coffee, sweets and fruits.
1.Contact us first (call: 0208 543 7088) regarding required phone, tablet or laptop repair service or book the repair on the website.
2.Bring your faulty phone, tablet or laptop, fill the repair form in the store, get the confirmation note and leave your device with us.
3.Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than the time we agreed.
4.Finally, after agreed period of time your phone, tablet or laptop is ready for collection, repaired.
Would you like to bring your phone, tablet or laptop ? Use the booking calendar from below.
Remember to mention the model of your device are you going to bring, thank you.
If You Send it
Same day return after we fix your phone. Give us a call or use the website to book the repair. Write the order number on the package and send your phone, laptop or tablet to our Store.
1.Add the phone, tablet or laptop repair service to the Cart by clicking the “Post Your Device” button on the page of repair service which you need.
2.Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout).
3.Wrap your phone, tablet or laptop safely. We suggest to use the Insured Mail service (insured up to £500 and costs £9).
Please send your device to:
Fixfactor (known as Raphone)
136 Kingston Road
SW19 1LY London
Write the Order number on the outer of the box.
4. Once received, you will be contacted and the repair will start immediately.
5. You will get a confirmation e-mail after we fix your phone, tablet or laptop. We always return it with a recorded mail service.
We use Royal Mail Recorded or Next Day Delivery by 1pm (insured up to £500) for mobile phone nationwide repair service. Londoners can use a bicycle courier service for same day repairs (it is optional with additional cost).
Accepted payment methods
Debit or Credit Card, Apple Pay, Android Pay, Paypal, payments over the phone, bank transfers or cash on collection while in the Store. You can send the phone first and pay after repair (while the phone is still with us).
Prepaire Your Device Before You Post It
1.Backup your data if possible. We leave your device’s internal storage untouched so it is optional.
2.Remove the passcode / password or include it with your phone so we can test the phone after repair.
3.Remove the Sim Card and micro SD card. 4.Don’t include any accessories. 5.Write the Order Number or your name on the outside of the box.
Do You Need A Home Visit ?
Do you need on-site repair, home computer setup or any other IT help ? We come to you, anywhere in the South West London. Some phone repairs we can perform in your office. Please call.
If you need us to come to your house or office, let us know at least 3 hours in prior to the visit.
Areas covered: South Wimbledon, Wimbledon, Raynes Park, Morden and other within 2 miles from our office.
We can do while we there:
Software help for your Mac, Windows laptop or PC including viruses, speed optimalisation or software setup
Help with new computer setup, additional software installation
Data transfer between computers
Network setup, administation tasks
Cloud based solutions integrations, backup storage setup
Hi-fi systems setup
Some basic hardware setup including hard drive replacements, RAM memory upgrades
We charge per hour or per job, whatever is easier for you. There is minimum of £50 charge per visit and £40 per hour afterwards.