Nexus 5X Bootloop Fix Repair Service


Get your Nexus 5X bootloop problem fixed by professionals. Software solution.

Software solution that eliminates common problem with Nexus 5X causing it to restart and get into the bootloop

Ready in 1 day if you bring it to the Store

3 days turnaround if you send it. Upgrade to express repair for Next Day return


Bootloop repair with software method only applies if your device qualifies for it. In some circumstances phone doesn’t want to accept the solution, then it cannot be done. Without performing the diagnostic, we don’t know if this works.

Visit Our Store


Booltoop problem on you Nexus 5X ?

Does your Nexus 5X keep restarting or you cannot switch it on ?

It has been discovered that the issue is mostly being caused by damage inside the processor of the Nexus 5X. Part of the processor develops a fault after months of use related to badly designed cooling system. Due to excess of heat, the damage inside the chip is irreversible but covers same part of the processor in each case. However there is a solution.

If this is still possible to power on your Nexus 5X, we can disable faulty part of the processor and fix the issue. We do it by installing special part of phone’s software. Only disadvantage is that the phone will be slightly slower.

Our technicians will repair your phone within 1 day, if that is only possible. In most cases the repair doesn’t take longer than 3 hours including the testing of your device after repair.

What if my Nexus 5X does not power at all ?

Another method of fixing the bootloop problem is a hardware solution by reheating the processor using hot air gun. We have checked that this can temporarily revive the phone so we can be able to turn it on and possibly backup your data. After that, we can apply the solution and test if this worked.

Please note, we are not sure if the solution works on all Nexus 5X phones. So far we have fixed a number of Nexus 5X bootloop problems. If for any reason your Nexus 5X cannot be repaired, you only pay the diagnostic fee of £25.

If You Bring it

Book and appointment and visit the Fixfactor store in London. Get your phone, tablet or laptop repaired on the same day, while you wait. Enjoy free Wifi, coffee, sweets and fruits.

1. Contact us first (call: 0208 543 7088) regarding required phone, tablet, laptop or any other repair service or book the repair on the website.

2. Bring your faulty phone, tablet or laptop, fill the repair form in the store, get the confirmation note and leave your device with us.


3. Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than the time we agreed.

4. Finally, after agreed period of time your phone, tablet or laptop is ready for collection, repaired.

Would you like to bring your phone, tablet or laptop ? Use the booking calendar from below.

Remember to mention the model of your device are you going to bring, thank you.

May 2019
If You Send it  

Same day return after we fix your phone. Give us a call or use the website to book the repair. Write the order number on the package and send your phone, laptop or tablet to our Store.

1. Add the phone, tablet or laptop repair service to the Cart by clicking the “Send For Repair” button on the page of repair service which you need.

2. Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout).

3. Wrap your phone, tablet or laptop safely. We suggest to use the Insured Mail service (insured up to £500 and costs around £7.50).

Please send your device to:

136 Kingston Road

SW19 1LY London

Write the Order number on the outer of the box.

4. Once received, you will be contacted and the repair will start immediately.

5. You will get a confirmation e-mail after we fix your phone, tablet or laptop. We always return it with a recorded mail service.

Delivery methods
Phone repair delivery method of your phone to our store based in London

We use Royal Mail Recorded or Next Day Delivery by 1pm (insured up to £500) for mobile phone nationwide repair service. Londoners can use a bicycle courier service for same day repairs (it is optional with additional cost).

Accepted payment methods
Paymeny methods accepted by phone and computer repair store in london raphone

Debit or Credit Card, Apple Pay, Android Pay, Paypal, payments over the phone, bank transfers or cash on collection while in the Store. You can send the phone first and pay after repair (while the phone is still with us).

Prepaire Your Device Before You Post It

1. Backup your data if possible.  We leave your device’s internal storage untouched but it is always recommended.

2. Remove the passcode / password  or include it with your phone so we can test the phone after repair.

3. Remove the Sim Card and micro SD card.

4. Don’t send it in original box, you may not get it back. We use our own packaging for returning devices to customers.

5. Please don’t include any accessories.

6. Write the Order Number or your name on the outside of the box.

Need a home visit ?
Do you need on-site repair, home computer setup or any other IT help ? We come to you, anywhere in the South West London. Some phone repairs we can perform in your office. Please call.

If you need us to come to your house or office, let us know at least 3 hours in prior to the visit.

Areas covered: South Wimbledon, Wimbledon, Raynes Park, Morden and other within 2 miles from our office.

We can do while we there:

  • Software help for your Mac, Windows laptop or PC including viruses, speed optimalisation or software setup
  • Help with new computer setup, additional software installation
  • Data transfer between computers
  • Network setup, administation tasks
  • Printer setup
  • Cloud based solutions integrations, backup storage setup
  • Hi-fi systems setup
  • Some basic hardware setup including hard drive replacements, RAM memory upgrades

We charge per hour or per job, whatever is easier for you. There is minimum of £50 charge per visit and £40 per hour afterwards.