Consider this repair more as a thorough cleaning and inspection service. No guarantee that your device will be repaired, but simply that it is cleaned and fully tested. If the repair requires replacement parts, those will be additionally charged.
We disassemble the phone first and prepare motherboard with other affected parts for special cleaning
Next, we wash the motherboard using ultrasonic cleaner with special liquid designed for electronic devices, later we check it with microscope that it is cleaned (we repeat the process if needed)
Later, we run a diagnostic to determine if the phone powers on and if there are any issues
If the phone still does not work, we check what could be done to fix it and prepare you the quote
Once you agree to proceed, we continue the repair (may take up to few days)
We can still try to retrieve your data even if the phone cannot be repaired, please ask
We need 1-2 days to complete the water damage cleaning process. In many cases this service fixes your device. Once the cleaning and inspection service has been completed, the fee is non-refundable regardless of whether the phone has been repaired or not.
Phone dropped into the water or is it other liquid damage ? Shall we just recover your files ?
Please read all informations carefully.
Water or liquid damage is one of the most difficult kind of repairs. Actually anything could happen to the inside of your mobile phone. Sometimes it may require to change some components on your device’s motherboard.
Our recommendation is to act fast because phone left with liquid damage for few days, have smaller chances to be repaired. Don’t just try to dry it. It is not enough.
Liquid damage repair procedures.
The water damage service consists of few stages. First, we disassemble the device and look for liquid affected places. Then we remove those components including the motherboard and prepare it for washing using ultrasonic cleaner. We wash it with specific liquid, specially designed for this operation. After that, we check under microscope that all the corrosion has been removed. Once we confirm that the phone has been fully cleaned, we start the drying process. This needs few hours. Later, we assemble the phone back and see if it is fully working. The service costs £49 until this moment, regardless if the phone is fully functional or not. We don’t give any warranty for cleaning, if it works, than it works. If it stops working any time in the future, it means that it require additional parts. Sometimes it cannot be repaired.
Second stage. If we find that the phone cannot be repaired, we check what actually is damaged. Sometimes it can be the screen itself (this cannot be repaired by washing). Very often phone requires new battery, sometimes it needs a new camera, charging port or fixing something on the motherboard. If we find that the motherboard cannot be repaired, we will search for the motherboard replacement. We will give you the quote asking if you need your data to be recovered or you just need a working phone. Sometimes fixing the phone means that your data are back but in some cases we can just try to get your data without fixing the phone. This is your choice.
Third stage is completing the repair. We may need few days to fix it but you will be informed about the process. If the phone cannot be repaired because the replacement part cannot be sourced or if it would exceed the quote, we will let you know and charge you only for the water damage cleaning service £49. We never push you to do the repair, we always ask you first!
About the ultrasonic cleaning process.
Ultrasonic cleaning machines use high-frequencies to cause cavitation ; the violent implosion of billions of minute bubbles in the cleaning solution contained in an ultrasonic cleaner tank. The bubbles are created by transducers bonded to the bottom of the tank and excited to ultrasonic frequencies by generators. The implosion of these bubbles blasts away contaminants on the surface of parts being cleaned.
Ultrasonic can be defined as sound waves that have frequencies above the upper limit of the normal range of human hearing, which is about 20 kilohertz (20 kHz or 20,000 cycles per second). While that is true, ultrasonic cleaners when operating can be heard due to the action created by what we call ultrasonic cavitation.
There are a variety of contaminants that can accumulate on a PCB. Attacking the offending problem with the correct corresponding method will be more effective and efficient, and cause fewer headaches.
Let us take a look, there is around 70% chance your mobile phone will start to work again or at least we will retrieve your files!
Partially working water damaged phones.
Sometimes after liquid damage your device may switch on or give some other symptoms that it is partially functional. Every time to do the repair, we need to clean the motherboard first before attempting the repair. Some mobile phones that are heavily damaged stop to work completely after cleaning. We still recommend to clean the phone after water damage but please consider the possibility that it may stop to work completely on some very rare occasions. This is not about further damage caused but about consequence of removing the corrosion from the damaged phone. We don’t accept any claims that the phone is even more damaged than it was and we still ask for the water damage service fee, as we follow same set of procedures leading to fixing your phone.
Existing damage to the front or back of your phone ?
If the screen of your phone is physically broken or the back is damaged, we don’t take responsibility if the crack will spread. Sometimes the back panel causes some colour distortions on the back paint of the back panel. We may need to inform you about that before we proceed.
About the warranty for water damage service.
The water damage cleaning service does not guarantee that your phone will be functional after work. It only guarantees that it has been professionally cleaned. There is no warranty. If there are any issues arising later after we have completed the cleaning, this only means that some components had some partial damage already but could not be seen. If we have replaced anything for your phone to work, we guarantee those parts to work for 6 months. In any case, £49 fee is not refundable.
Optionally, we can provide you with picture of the work we have completed. We will show you the phone before and after the water damage cleaning. Please ask before we start the job.
Please note: If you phone does not work after cleaning or you don’t agree with the cost for fixing it, there will be charge of £49 water damage cleaning fee as we spend few hours following all repair procedures.
If You Bring It
Book and appointment and visit our Store in London. Get your phone, tablet or laptop repaired on the same day, while you wait. Enjoy free Wifi, coffee, sweets and fruits.
1.Contact us first (call: 0208 543 7088) regarding required phone, tablet or laptop repair service or book the repair on the website.
2.Bring your faulty phone, tablet or laptop, fill the repair form in the store, get the confirmation note and leave your device with us.
3.Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than the time we agreed.
4.Finally, after agreed period of time your phone, tablet or laptop is ready for collection, repaired.
Would you like to bring your phone, tablet or laptop ? Use the booking calendar from below.
Remember to mention the model of your device are you going to bring, thank you.
If You Send it
Same day return after we fix your phone. Give us a call or use the website to book the repair. Write the order number on the package and send your phone, laptop or tablet to our Store.
1.Add the phone, tablet or laptop repair service to the Cart by clicking the “Post Your Device” button on the page of repair service which you need.
2.Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout).
3.Wrap your phone, tablet or laptop safely. We suggest to use the Insured Mail service (insured up to £500 and costs £9).
Please send your device to:
Fixfactor (known as Raphone)
136 Kingston Road
SW19 1LY London
Write the Order number on the outer of the box.
4. Once received, you will be contacted and the repair will start immediately.
5. You will get a confirmation e-mail after we fix your phone, tablet or laptop. We always return it with a recorded mail service.
We use Royal Mail Recorded or Next Day Delivery by 1pm (insured up to £500) for mobile phone nationwide repair service. Londoners can use a bicycle courier service for same day repairs (it is optional with additional cost).
Accepted payment methods
Debit or Credit Card, Apple Pay, Android Pay, Paypal, payments over the phone, bank transfers or cash on collection while in the Store. You can send the phone first and pay after repair (while the phone is still with us).
Prepaire Your Device Before You Post It
1.Backup your data if possible. We leave your device’s internal storage untouched so it is optional.
2.Remove the passcode / password or include it with your phone so we can test the phone after repair.
3.Remove the Sim Card and micro SD card.
4.Don’t include any accessories.
5.Write the Order Number or your name on the outside of the box.
Do You Need A Home Visit ?
Do you need on-site repair, home computer setup or any other IT help ? We come to you, anywhere in the South West London. Some phone repairs we can perform in your office. Please call.
If you need us to come to your house or office, let us know at least 3 hours in prior to the visit.
Areas covered: South Wimbledon, Wimbledon, Raynes Park, Morden and other within 2 miles from our office.
We can do while we there:
Software help for your Mac, Windows laptop or PC including viruses, speed optimalisation or software setup
Help with new computer setup, additional software installation
Data transfer between computers
Network setup, administation tasks
Cloud based solutions integrations, backup storage setup
Hi-fi systems setup
Some basic hardware setup including hard drive replacements, RAM memory upgrades
We charge per hour or per job, whatever is easier for you. There is minimum of £50 charge per visit and £40 per hour afterwards.