Terms & Conditions
Please read below terms and conditions before you use our service.
1. Agreement to use our service.
2. All repairs.
Fixfactor is not affiliated with manufacturers in any way and use of our service may void manufacturer’s warranty.
Fixfactor uses high quality replacement parts for the repairs that offer same functionality but in some cases displays may have slightly different colour saturation or brightness.
We shall inform when the service has been completed and your device is ready for collection via email / phone unless we have agreed otherwise.
Passcode of your device is needed in order to test it before and after the service. Should you prefer to keep this information private, we can still proceed with an appointment, but will not be able to perform a full functional check until you return to the store, which can delay the provision of the service, if any adjustments need to be made.
Time estimate given for completion of the service, is an estimate and does not form any obligation. We will aim to return your device within agreed time, however, if any complications arise (faulty replacement parts, additional problems with the device or device not passing tests), those may delay completion of the service.
Successfully completed repair cannot be cancelled or refunded.
Device withdrawn from ongoing repair is subject to service charge (diagnostic fee) to be paid.
Diagnostic fee and water damage cleaning service shall always be paid upfront and is not refundable due to the nature of the service.
Fixfactor makes all reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Services using our utmost care and skill.
If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you, we will notify you immediately.
All charges will be subject to all government taxes or duties as applicable.
The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.
We will keep your device until all charges payable have been paid.
Our out of warranty/chargeable repairs are guaranteed for 6 months from the date the Device is ready for collection. If the Device develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. The warranty includes the repaired part(s) only and does not include further damage to the repaired part(s). Read more about “Our warranty explained”.
Micro-soldering (board level) repairs are covered by 3 months warranty.
Liquid damage cleaning and software repairs are not covered by warranty unless replacement parts have been used. The warranty covers only those parts.
Warranty for installing replacement parts provided by customer covers only the fitting of the part and doesn’t guarantee any functional aspects. Please use the service if you are willing to take the full responsibility for the success or failure of the repair.
Fixfactor screen repair warranty does not cover physical damage or any issues due to bends on the frame.
The warranty covers only malfunctions related to the subject of the repair, not any additional problems with the device or problems due to intentional or accidental damage. Any problems different than the subject of the repair and reported later than 1 day from the repair being completed, will not be considered under the warranty. We reserve the right to deny any warranty if we believe the device has been physically damaged.
Opening the device by yourself or by another business voids Raphone’s warranty.
Any data or information that you may have stored on the device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your device onto an external drive prior to your repair.
Fixfactor cannot guarantee restoring water proofing or resistance following the repair.
Some repairs involve risk of further damage that you will be notified before we start the service. By proceeding with the repair customer is taking full responsibility and agrees to pay for resolving any additional damages that may arise to the device during the service. If customer decides to cancel the repair without restoring consequential damages, the device will be returned not repaired and the damages may be visible. Raphone’s reputation shall not suffer in case of failed repair since we have mentioned about the risk in prior to the service.
If the device being checked in is non-responsive, not receiving power, or not powering on, Fixfactor considers this device ineligible for device pre-check. By being ineligible for pre-check, we cannot be held responsible for what may be potentially broken along with what you may claim. By you signing this form, you sign an agreement with Fixfactor stating your are authorizing us to do whatever is necessary to fix your device, possibly including but not limited to removing the device casing, motherboard, or small device components and cables.
Device that does not power on and comes from another repair service is considered by us as high risk repair due to the fact it can be damaged by previous technician and we don’t know until we disassemble the device. Customer understands the fact that the condition inside the device is unconfirmed and we are not liable for any damages that we notice during the diagnostics. Customer will be informed immediately once we notice any physical / suspicious damages.
If your Device is damaged beyond economical repair as a direct result of a service or repair undertaken by Raphone, you are entitled to a fully functional refurbished device of equal value to your Device, based on its model and condition as received and with the original repair issue resolved. In order to receive a replacement device, full payment must have been received for the repair service and the relevant damaged device must be surrendered to Raphone.
In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising.
Nothing in this clause shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.
We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three (3) months of becoming aware of the circumstances giving rise to the claim or, if earlier, three (3) months from the time you ought reasonably to have become aware of such circumstances.
We shall not be liable to you for any delay in or failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.
Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.
This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter. Nothing in this Agreement shall effect our liability in respect of any misrepresentation, warranty or condition that is made fraudulently.
This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.
If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of this Agreement so that it is effective to the extent that shall not effect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.
Nothing in this Agreement shall confer on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.
This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.
6. Website terms & conditions.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
We offer 30 days refund policy on all orders including repair services that have not been started yet.
For online orders, if the device is already with us but we have not yet started the repair, you will be responsible for shipping costs back to you.
Any refunds will be processed with 7 days and you should get your money back within 14 days.
8. Not collected devices.
Any devices left at Raphone’s facility unclaimed or with overdue invoices for more than 60 days from creating the service ticket will be disposed without chance of getting them back and without compensation of any kind.
9. Data Protection.
We ask for your name and address and the other details so that we can provide you with updates about the repair and notify you when the service has been completed. By signing the T&C and using these services you consent to our use of your personal information as described. By signing the questionnaire and using these Services you consent to our use of your personal Information as described. If you do not wish to receive contact from us simply email firstname.lastname@example.org.
You agree to indemnify, defend and hold harmless Raphone, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.
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