The Repair Journey
Experience your device’s transformation
Oh no! Disaster strikes
Your precious device just had a terrible accident. The screen is cracked, it won’t turn on, or maybe it took an unexpected swim. It happens to the best of us.
Finding Fixfactor
You discover Fixfactor’s stellar reputation for fixing the unfixable. With over 900+ 5-star reviews, you decide to give us a try.
The Expert Touch
Your device arrives at our high-tech workshop where our technicians use microscopes, thermal imaging, and years of experience to diagnose and repair.
The Transformation
Using only quality components and advanced techniques, we work our magic. Your device begins its journey back to peak performance.
Happy Reunion
Your device is thoroughly tested and returns to you good as new, often within the same day. Another successful Fixfactor story!
Choose Your Experience
Advanced Diagnostics
Using microscopes and thermal imaging, we uncover the root cause of your device’s issues with pinpoint precision.
Fun fact: Our microscopes can zoom up to 300x, allowing us to see and repair components smaller than a human hair!
Precision Repair Lab
Our technicians perform component-level repairs with specialized equipment, replacing only what’s necessary.
Tech insight: We can repair motherboards at the microscopic level, often fixing devices other shops declare “unfixable”!
Quality Testing Chamber
Every device undergoes rigorous testing to ensure everything works perfectly before leaving our lab.
Quality standard: Our testing process includes over 20 checkpoints to verify your device is performing at 100%!
Final Verification
A senior technician performs one last check, ensuring everything is perfect before your device returns home.
Trust factor: This final inspection is why we confidently offer a 6-month warranty on all our repairs!
Visit Our Workshop
Bring your device to our location
Expert Repair
We fix your device while you wait
Quality Check
We thoroughly test your device
Happy Return
Leave with your device working perfectly
Package & Send
Ship your device to us securely
136 Kingston Road
SW19 1LY London
We Receive & Diagnose
Our team examines your device
Expert Repair
We fix your device with care
Secure Return Shipping
Your repaired device comes home
Our Repair Expertise
Microlevel Diagnostics
Microlevel Diagnostics
We use professional equipment to diagnose issues at the component level that other shops can’t even see.
- 300x optical microscopes
- Thermal imaging cameras
- Professional oscilloscopes
- Custom diagnostic software
Motherboard Repair
Motherboard Repair
Where other shops recommend replacement, we repair at the component level, saving you money and preserving your data.
- BGA rework stations
- Precision microsoldering
- Circuit tracing & repair
- Chip-level component replacement
Liquid Damage Recovery
Liquid Damage Recovery
Don’t panic if your device took a swim! Our specialized equipment can often recover from water, coffee, or other liquid damage.
- Ultrasonic cleaning
- Corrosion treatment
- Component deoxidation
- Data recovery from water damage
Data Recovery
Data Recovery
We can often recover your precious files, photos, and documents even from severely damaged storage media.
- PC3000 professional recovery equipment
- HDD donor parts library
- Clean room for drive recovery
- Specialized SSD recovery techniques
Preparing Your Device
Backup Your Data
While we preserve your data during repairs, we always recommend backing up your important files first.
Provide Access Info
Share your PIN/password or temporarily disable security locks so we can test your device after repair.
Remove Cards
Take out any SIM and memory cards before sending (but keep the SIM tray with the device).
Document Condition
Take quick photos of your device’s current state for your records before sending it in.
Business Solutions
Comprehensive technical support for your organization
Device Fleet Management
We manage your entire fleet of devices, ensuring they’re always operating at peak performance.
- Bulk repair discounts
- Regular maintenance schedule
- Inventory tracking system
- Lifecycle management
Priority Technical Support
Dedicated support team with rapid response times to keep your business running smoothly.
- Dedicated account manager
- Priority scheduling
- Technical consultation
- 24/7 emergency support available
On-site Support
We come to your location, minimizing downtime and handling all your technical needs on-premise.
- On-site diagnostics and repair
- Infrastructure assessment
- Emergency callout service
- London-wide coverage
Proactive Maintenance
Prevent problems before they occur with our proactive maintenance plans designed for businesses.
- Regular system health checks
- Preventative component replacement
- Performance optimization
- Quarterly IT health reports
Why Customers Trust Us
“They repaired my MacBook Pro motherboard when Apple said it needed replacement. Saved me over £1000 and all my data was preserved!”
“Exceptional service! They recovered critical data from my water-damaged phone that I thought was lost forever. Worth every penny.”
“Our company uses Fixfactor for all our IT repairs. Their business service is efficient, reliable, and their technical knowledge is impressive.”