Contact Us
Device issues or need IT support? Visit our London locations—Wimbledon store or Victoria office—or send it to us from anywhere in the UK. We’ll sort it.
Our Locations
Fixfactor | Wimbledon
136 Kingston Road
SW19 1LY, London
10-min walk from Wimbledon Station – easy to find shop with clear signage on Kingston Road
Opening Hours
Fixfactor | Victoria
Spaces Victoria, 25 Wilton Road
SW1V 1LW, London
Moments from Victoria Station – located inside Spaces Victoria coworking, just by the Apollo Victoria Theatre
Opening Hours
Don’t Live in London?
We offer mail-in repair service for customers across the UK. Simply select your device, describe the issue, and we’ll guide you through the rest.
Pack & Send
Securely pack your device and send it to our service center using your preferred courier
Expert Repair
Our technicians diagnose and fix your device with frequent status updates
Safe Return
We return your repaired device via secure shipping with tracking information
Ask a Question
Not sure if we can fix your device? Need a quote for something specific? Fill in the form and we’ll get back to you usually same day.
Common Questions
We recommend making an appointment to ensure a technician is available to help you. For our Victoria location, appointments are required. For Wimbledon, walk-ins are accepted, but those with appointments are prioritized. You can book online or call us to schedule.
Many of our repairs are completed same-day, often within 15-120 minutes, as long as the required parts are in stock. More complex repairs, such as motherboard-level issues or data recovery, may take 1-3 days. We’ll always provide you with an estimated completion time before beginning work.
Yes, all standard repairs come with a 6-month warranty covering the repaired components. Motherboard-level repairs include a 3-month warranty. The warranty covers manufacturing defects and workmanship issues, but does not cover physical or water damage occurring after the repair.
Our mail-in service is simple: select your device and issue on our website, then send your device to us following our packing instructions. Once received, we’ll diagnose the problem, contact you with a quote (if not pre-paid), and proceed with the repair. After completion, we’ll thoroughly test your device and ship it back to you via secure courier.
Ready to Get Your Device Fixed?
Book an appointment at our Wimbledon or Victoria locations, use our UK mail-in service, or contact us today. Our expert technicians are ready to help repair your iPhone, MacBook, iPad, or any tech device.