Phone Repair

Pick your brand, then your model.

Most Popular Phone Repairs

The repairs we carry out most often, on every brand.

Technician disassembling phone for screen replacement

Screen Replacement

Cracked or black screen, or touch that no longer responds. We fit a new display and test it before the phone goes back.

45-90 min* About Screen Repairs

Battery Replacement

Fast drain, shutdowns with charge left, overheating or swelling. We fit a new full-capacity cell.

45-60 min* About Battery Problems

Charging Port Repair

Loose, slow or dead. We clean it first, which often solves it, then repair or replace the port.

60-90 min* About Charging Faults

Water Damage Recovery

Water, coffee or beer. Ultrasonic cleaning of the board, then component-level work on whatever the liquid reached.

1-5 days** About Liquid Damage

Camera & Lens Repair

Cracked lens cover, blurry photos or autofocus that has stopped. We replace the glass or the module.

30-60 min*

Back Panel Replacement

Shattered back glass replaced. The job varies by model, so tell us your colour when you book.

60-90 min*

Symptoms pointing in several directions? How Diagnostics Works

With the part on the bench. We order parts for each repair and most arrive the next day, so tell us your model before you travel.

Liquid damage is quoted after the board has been cleaned and checked. If corrosion has spread, it takes longer, and we tell you as soon as we know.

How It Works

Pick your model, bring it in or post it, and we take it from there.

1

Select Your Model

Choose your phone and the repair. You see the price, or you ask us for one.

2

Drop Off or Post In

Bring it to our Wimbledon workshop, or post it in from anywhere in the UK, tracked and insured.

3

We Confirm the Fault

We check it matches what was booked. We only contact you if something unexpected comes up.

4

Repaired & Back to You

We test it and tell you it’s ready. Collect it, or we post it back.

The Difference on a Phone Repair

Most phone repairs are a part swap. We do those while you wait, and we can also work on the board underneath.

45-90 min While you wait Screens, batteries and charging ports, when the part was ordered ahead.
2 Screen options on iPhone Premium OLED or Value. Both carry the same warranty, and you see both prices first.
11 Brands we repair Apple, Samsung, Pixel, OnePlus, Huawei, Sony, Xiaomi, Nothing, Motorola, Oppo, BlackBerry, plus the uncommon ones.
Board Repairs under a microscope Phones that won’t switch on, and boards other shops hand back.

Phone Repair in Action

Inside our London workshop.

Phone Repair Specialist in London

12 years in the same trade, in the same city. Every phone gets diagnosed before anyone quotes you a price.

Screens, batteries, charging ports, cameras, speakers and microphones are the everyday work. We also take what most shops send away: boards corroded by liquid, phones that won’t power on, and charging circuits that have failed rather than a port that wore out.

That work needs thermal cameras, ultrasonic cleaners, hot air rework and microscopes, and someone who has been using them since 2014. It is the difference between replacing a part and repairing a phone.

A Samsung phone stripped down on the bench at Fixfactor - mid-frame, mainboard with the battery and display flex still attached, SIM tray, screws on a magnetic pad, and the tools used to get there

Three Ways to Get It Fixed

Same-Day Repair Means Booked Ahead

We don’t hold stock, because no shop can across this many models. Pay in full or a deposit, we order your exact part, and you wait while we fit it.

Visit in about 2 working days

Post Your Phone From Anywhere in the UK

Tell us the model and the fault first, so the part is ready, then send it tracked. How mail-in repair works.

Back in 2-5 working days

What We Tell You First

  • What is actually wrong. A dead display and a failed display connector look the same from outside.
  • What each part option costs, and what you would notice day to day.
  • How long it will take, and what would change that once we are inside.
  • Whether it is worth repairing. Sometimes it isn’t, and you should hear that before you spend the money.

Any Brand, If the Part Exists

Pick your brand above. We also repair Honor, Nokia, Realme, Vivo and others. Parts availability varies between them, so we confirm it before you send anything or travel.

If price is the obstacle, ask about a tested used part: a screen or a board from a working handset, where one exists for your model.

Not on the list, or not sure? Ask for a quote and we’ll tell you what is possible and what it would cost.

Rated by 1,000+ Customers

4.9 Google 5.0 Trustpilot Read all 1,000+ reviews
“These are my go-to guys - like having your own in house tech team. Affable, don’t talk jargon at you. I’m a repeat customer for all my repairs.”
Roderick Cameron · Trustpilot, April 2025

Common Questions

Everything you need to know before booking a phone repair.

Where are you based in London?

Our workshop is at 136 Kingston Road, London SW19 1LY, in Wimbledon, near Wimbledon Station and the Merton Park tram stop. Not in London? Post your phone in from anywhere in the UK.

What are your opening hours?

The workshop is open Monday to Saturday - check our contact page for current times. If you’re planning to come near closing time, we recommend calling ahead to make sure we can complete the repair on the day.

How long does a phone repair take?

Screens take 45-90 minutes and batteries 45-60 minutes once the part is here. Water damage takes 1-5 days, because the board has to be cleaned and assessed first. We don’t hold stock, so book ahead and we order your part before you arrive.

Do I need to book, or can I walk in?

Both work. Book ahead, pay in full or a deposit, and we order your part so the repair happens during your visit. Walk in without booking and we keep the phone, usually for 1-3 working days, while the part arrives.

Which phone brands do you repair?

Apple, Samsung, Google Pixel, OnePlus, Huawei, Sony Xperia, Xiaomi, Nothing, Motorola, Oppo and BlackBerry, plus Nokia, Honor, Realme, Vivo and other less common makes. Pick your brand above, or ask for a quote if your model isn’t listed.

What parts do you use?

It depends on the phone. On iPhone you choose between Premium OLED, the closest match to the original, and Value, which costs less and does the job well. On other phones, your model’s page shows the part and its price. Every part carries our warranty.

Will a screen replacement affect my fingerprint sensor or face unlock?

It depends on the model. A side or rear fingerprint sensor isn’t affected, and nor is face unlock that uses the front camera. An under-display sensor may need re-pairing after a new screen, depending on the part. We tell you what to expect for your model before we start.

Is my data safe during the repair?

We don’t look at your personal data. We test only what we repaired, such as the display, touch, charging or camera. Data loss during a repair is rare, but we cannot accept liability for it, so back up first if you can.

Can you fix a water-damaged phone?

Yes. We clean the board ultrasonically, inspect it under a microscope and thermal camera, and quote before doing anything further. We cannot guarantee it will come back, and the sooner it reaches us the better its chances. Don’t charge it or switch it on, as that causes most of the permanent damage.

Do you repair faults other shops have turned away?

Often, yes. Most shops replace parts, so a fault on the board means the phone is handed back. We work at component level with microsoldering, hot air rework, ultrasonic cleaning, thermal cameras and microscopes. That covers corroded boards, phones that won’t power on and failed charging circuits. The exception is iPhones from the X onwards (except the XR and SE), whose boards are two layers soldered together. When one is completely dead with no visible cause, we take it on as data recovery, realistic budget from £500, rather than as a repair.

Can I post my phone in for repair?

Yes, from anywhere in the UK. Tell us the model and the fault first, so the part is ready when the phone arrives, then send it tracked. Most postal repairs are back with you in 2-5 working days. How mail-in repair works.

What warranty do you offer on phone repairs?

6 to 12 months on parts and workmanship, depending on the repair. If the same fault returns in that time, we fix it free. It doesn’t cover new physical damage, later liquid damage or unrelated faults.