Fixfactor Warranty Policy

Parts and Labour

Our warranty covers both replacement parts used in your repair and the labour required to fit them. If a part fails during the warranty period, we will replace it free of charge.

Specific Repair Only

The warranty only applies to the specific component that was repaired or replaced. For example, if we replace your screen, the warranty covers issues with that screen but not unrelated problems with your battery or charging port.

Multiple Repair Attempts

If we are unable to fix the same issue after three repair attempts, we will offer a full refund of the original repair cost.

Physical Damage

The warranty is void if there is any physical damage to the repaired component or device after repair. This includes cracked screens, dents, water damage, or any other accidental damage.

Post-Repair Testing

We test all devices before and after repair. If you notice any issues not related to the repair, please notify us within 3 days. After this period, we will only be responsible for the specific component that was repaired.

Immediate Reporting

If you notice any issues with the repair (such as loose fitting or functionality problems), you must notify us immediately. Continued use of a device with known issues may cause further damage and void the warranty.

Screen Protectors

Screen protectors and tempered glass are not covered by our warranty. While they provide additional protection, they do not guarantee your screen won’t break if dropped.

For Online/Mail-in Repairs:

1. Contact us first to describe the issue
2. Send your device with your order number (shipping cost is your responsibility)
3. We’ll repair it within 5 working days
4. We’ll return it to you at our cost

Note: If you report an issue within 5 days of receiving your repaired device, we will cover your return shipping costs.

For In-Store Repairs:

1. Contact us by phone or email first
2. We’ll schedule an appointment at either our Oxford Street or Wimbledon location
3. Repairs will typically be completed on the same day

You can visit either of our locations for warranty service, regardless of where the original repair was performed.

For Courier-Delivered Devices:

1. Contact us to arrange collection
2. You’ll need to cover the courier cost to return the device to us
3. We’ll return the repaired device at our cost