Fixfactor Warranty Policy
Summary
Fixfactor provides a 6–12 month warranty on standard repairs that involve replacing a part, 6 months on motherboard and microsoldering work, and 3 months on water damage treatment. Data recovery carries no warranty, because you confirm the recovered files before you pay. Our warranty covers both the replacement parts and the labour for whichever period applies. This document explains what is covered, what isn’t, and how to claim.
About Fixfactor
Fixfactor is a brand owned by Evolfe LTD (company number: 12142547). Our Wimbledon workshop at 136 Kingston Road is operated by AC TECH FIX LTD (company number: 14414393) under licence from Evolfe LTD.
This warranty applies to repairs carried out at Wimbledon, and it stands regardless of which Fixfactor location originally handled your repair.
What Our Warranty Covers
Parts and Labour
Our warranty covers both replacement parts used in your repair and the labour required to fit them. If a part fails during the warranty period, we will replace it free of charge.
Specific Repair Only
The warranty only applies to the specific component that was repaired or replaced. For example, if we replace your screen, the warranty covers issues with that screen but not unrelated problems with your battery or charging port.
Multiple Repair Attempts
If we are unable to fix the same issue after three repair attempts, we will offer a full refund of the original repair cost.
Warranty Duration
- Standard repairs involving a replacement part: 6–12 months on parts and labour. The exact length follows the warranty our parts supplier gives us, and we tell you which one applies to your repair.
- Motherboard and microsoldering repairs: 6 months
- Water damage treatment: 3 months
- Software repairs: No warranty after 1 week of confirmation
- Data recovery: No warranty. You come in and confirm the recovered files before you pay, so there is nothing left to claim afterwards — and once you have confirmed them, the fee is not refundable.
Warranty period starts from the date we inform you that your device has been repaired.
Your Data
We never delete anything on purpose. On most repairs — screen, back glass, battery, charging port — your files are untouched, and unlike the manufacturer we don’t wipe devices or ask you to disable Find My.
We can’t guarantee it, though. Devices arrive already faulty, and a repair is often the moment a failing part finally gives up. Back up before you bring the device in if you possibly can.
If data is lost, we can’t take responsibility for it, however it happened. What we do take responsibility for is the hardware: if our work damages your device we put the hardware right, and if it cannot be repaired economically we replace it with a working device of equal value.
Important Limitations
Physical Damage
The warranty is void if there is any physical damage to the repaired component or device after repair. This includes cracked screens, dents, water damage, or any other accidental damage.
Post-Repair Testing
We test all devices before and after repair. If you notice any issues not related to the repair, please notify us within 3 days. After this period, we will only be responsible for the specific component that was repaired.
Immediate Reporting
If you notice any issues with the repair (such as loose fitting or functionality problems), you must notify us immediately. Continued use of a device with known issues may cause further damage and void the warranty.
Screen Protectors
Screen protectors and tempered glass are not covered by our warranty. While they provide additional protection, they do not guarantee your screen won’t break if dropped.
How to Claim Warranty Service
For Online/Mail-in Repairs:
- Contact us first to describe the issue
- Send your device with your order number (shipping cost is your responsibility)
- We’ll repair it within 5 working days
- We’ll return it to you at our cost
Note: If you report an issue within 5 days of receiving your repaired device, we will cover your return shipping costs.
For In-Store Repairs:
- Contact us by phone or email first
- We’ll schedule an appointment at our Wimbledon workshop
- Repairs will typically be completed on the same day
For Courier-Delivered Devices:
- Contact us to arrange collection
- You’ll need to cover the courier cost to return the device to us
- We’ll return the repaired device at our cost
What Is Not Covered
- Physical damage to any part of the device
- New liquid or water damage occurring after the repair
- Screen protectors and tempered glass
- Software issues after the 1-week confirmation period
- Data recovery, once you have confirmed the recovered files
- Travel or shipping costs (except as specified above)
- Issues unrelated to the original repair
Need Warranty Service?
If you experience any issues with your repair, please contact us straight away:
Wimbledon Workshop:
- Company: AC TECH FIX LTD (operating under Fixfactor brand)
- Address: 136 Kingston Road, London, SW19 1LY
- Email: wimbledon@fixfactor.co.uk
- Phone: 020 8543 7088 (ext 1)