How It Works
Bring it to Wimbledon, post it from anywhere in the UK, or send us a batch. Here is what happens on each route.
Three Ways to Get It Repaired
The same bench and the same parts. What changes is when you pay and how long it takes.
Repaired While You Wait
Choose the repair and pay
Pick your device and the repair, choose Repaired While You Wait and pay online. Paying first is what lets us order the part for your device.
Find Your RepairPick your visit
You choose the slot at checkout, usually about two working days ahead, so the part is here when you are.
Wait while we fix it
Bring it to 136 Kingston Road, Wimbledon. The repair is done during your visit, and each repair page shows how long it takes.
Tested before you leave
We check what we repaired, then it goes home with you.
Diagnostics, motherboard repair and liquid damage take days, so they are not done while you wait. Leave them with us or post them.
Leave It With Us
We confirm the fault and order the part
You hear the price before any work starts.
Ready in 1-3 working days
We let you know when it is ready to collect.
Pay when you collect
Tested before handover. You pay for the repair when you pick it up.
For diagnostics, motherboard repair and liquid damage, the fee is paid in store and buys the verdict and a firm quote in 1-3 working days. It is credited towards the repair.
Post It to Us
Choose the repair and check out
Pay at checkout, or choose Pay After Repair and pay once it is fixed, before it comes back.
Find Your RepairPost it
Write your order number on the box and send it tracked to Fixfactor, 136 Kingston Road, London SW19 1LY.
How to pack itRepaired and tested
On our own bench, the same as a walk-in repair.
Back in 2-5 working days
Returned tracked and insured.
Times and prices for each repair: Phones · Computers · Tablets · Consoles · Drones
You See Your Files Before You Pay for Recovery
Five steps, starting with a £39 diagnostic that shows what is possible.
Ask for a price range
Tell us the device, what happened and which files you need. We reply with a likely price range, usually within hours. It is an email reply, not a diagnosis, and costs nothing.
£39 diagnostic, 1-3 working days
Bring or post it to Wimbledon. You get what is wrong, how likely recovery is, a fixed price and a date. The fee is credited towards the recovery, and it is not refunded if you stop there or nothing can be recovered.
Approve or walk away
Say yes to the price, or stop there with only the diagnostic spent.
Recovery
Done on our Wimbledon bench, in the dust-free chamber when a drive has to be opened. You hear from us at each stage.
See it, then pay
You check the files in person or over a screen share before you pay. We keep a copy for 24 hours, then wipe it.
Normal queue and the base rate.
Front of the queue, work past normal hours. Priced in the quote.
Started on arrival and worked around the clock. Priced in the quote.
Repairs for Businesses, Schools and Trade
Same workshop and technicians. Business work is quoted before it starts, collected anywhere in the UK and invoiced once per batch.
Send the list
Device types, rough numbers, what is failing. One email is enough.
Quote in writing
Nothing starts until the price is agreed.
Collection or drop-off
A courier collects anywhere in the UK, or you bring them to Wimbledon.
Repaired, tested, returned
One invoice for the batch.
IT support or managed services? That is Evolfe, our sister company.
Questions
Can every repair be done while I wait?
No. Screens, batteries, charging ports and similar part swaps can. Diagnostics, motherboard repair and liquid damage take days, so for those you leave it with us or post it.
How long does a repair take?
While you wait, the time shown on the repair page. Left with us, 1-3 working days. Posted, back in 2-5 working days. Board-level work and liquid damage are quoted after diagnosis.
What does the warranty cover?
The repair we did and the part we fitted, parts and labour: 6-12 months where a part was replaced, 6 months on motherboard work, 3 months on liquid damage treatment. New damage is not covered.
Should I back up before a repair?
Yes, if the device still works. We never wipe a device deliberately, but no repair is risk-free.
Do I pay if my data cannot be recovered?
Only the £39 diagnostic, which is not refunded. If nothing can be recovered there is nothing more to pay.
How long does data recovery take?
Standard 14-21 working days, Priority 5-14, Emergency 1-4. You get a date with the quote.
Not Sure Which Route?
Book a visit, or ask first and we will tell you.