How It Works

Most standard repairs (screen replacements, battery replacements) are completed within 15-120 minutes if parts are available. Complex repairs like motherboard repairs or water damage recovery may take 3-5 days, depending on the severity of the issue.

Our warranty coverage ranges from 6-12 months, depending on the service and parts used (based on manufacturer part warranties). This covers both parts and labor for the specific repair we performed. If the same issue recurs or there’s a fault with the replacement part, we’ll repair it free of charge. The warranty doesn’t cover new damage, water damage, or issues unrelated to the original repair.

We always recommend backing up your data before any repair service. While we take every precaution to protect your data, certain repairs may require a factory reset or could result in data loss if complications arise. For data recovery services, we’ll work to recover your files, but backing up accessible data beforehand is always good practice.

Plenty of devices arrive with an ‘unrepairable’ verdict from another shop. Many leave working. Our technicians repair at component level — microscopes, specialised equipment, board-level diagnostics — and the diagnosis is how we find out whether yours is one of them.

Success depends on what has failed, so we diagnose first and tell you exactly what is recoverable before you commit to anything. We also have a network of specialised partners for particularly challenging recoveries. Sometimes a recovery is partial rather than complete — typically when the drive’s structure is severely damaged. In such cases, we’ll contact you to determine if the recoverable files include the most important data you need.

Recovery time depends on the device type and the nature of the problem. After diagnosing the issue, we can provide an estimated completion time. We offer three service levels based on urgency: Standard (14-21 working days), Priority (5-14 working days), and Emergency (1-4 working days). Please note these are estimates, and we can provide a more accurate timeline after diagnosing your specific device.

If we cannot recover your data despite our best efforts, you only pay the £39 diagnostic fee to cover the time spent attempting recovery, including costs for donor drives and components. We can provide a detailed report of all procedures performed. If the recovery failure is due to an error on our part, we don’t charge anything.

Yes, we offer emergency data recovery services with 1-4 day turnaround times. Our Wimbledon laboratory serves businesses and residents across London including Central London, South London, Westminster, Camden, and surrounding areas. For urgent business-critical situations, we provide same-day collection across London zones 1-3. Contact us at 020 8543 7088 for immediate assistance with emergency data recovery needs.

Business clients receive priority queue placement, meaning faster turnaround on all repairs. We also offer on-site collection and return across London, temporary device loans to minimise downtime, volume pricing for multiple devices, and dedicated account management for ongoing partnerships. The repair quality is the same high standard — the difference is speed, convenience, and flexibility.

Yes — we offer dedicated repair partnerships where we learn your specific equipment and become your go-to servicing team. Whether you manufacture electronics, operate specialist machinery with electronic components, or need an authorised repair provider for your products, we can build bespoke repair processes tailored to your needs. We dedicate capacity, agree on SLAs, and handle repairs under your brand if required.

Absolutely. We offer significant discounts for bulk repairs — the more devices you send, the lower the per-device cost. We also provide batch processing for end-of-term servicing, where we can process large numbers of Chromebooks, iPads, or laptops efficiently. Contact us for a tailored quote based on your device count and repair types needed.

Our trade service is designed for other repair shops that need specialist capabilities. Send us your board-level repairs, data recovery cases, or water damage jobs. We complete the work and return the device to you — we never contact your customer. You invoice at your own rates. We offer trade account pricing, agreed turnaround times, and white-label reporting so everything stays under your brand.