White-Label Repairs for the Trade
Your customers’ devices repaired by us and returned under your name, for repair shops and IT support companies.
Who Sends Us Work
Repair shops
You send the jobs your bench cannot finish: laptop boards from every maker, liquid damage, data from dead laptops, phones and drives, and phone board repairs when parts exist or a batch shares the fault.
You get back the device repaired and tested, ready to hand over. Advanced repairs
IT support companies
You send any repair on your clients’ devices, from screens to boards, with your reference on each.
You get back the device repaired and tested, ready to hand back, or a clear verdict when it cannot be repaired.
Manufacturers, insurers, leasing companies and refurbishers: we run repair programmes for you, see business services.
How Jobs Move Between Us
You, or your customer
Drop it off, post it tracked, or we have it collected from you or your customer, anywhere in the UK. We speak to your customer only to arrange a collection you asked for.
Our bench
- 1Verdict and quote in 2 working days on board faults. Nothing starts until you approve.
- 2Repaired under the microscope and tested before it leaves, with no Fixfactor branding anywhere.
- Pricing
- Trade rate per job
- Minimum
- None
- Invoicing
- Monthly for regular partners
- Warranty
- 6 to 12 months
The trade price list, turnaround and account terms come to you by email.
From Our Workshop
Every repair is done in house by our own technicians, much of it under the microscope. Three board jobs, written up from our job records.
HP Pavilion - A MOSFET Burnt Into the BoardA MOSFET on this HP Pavilion burnt into the board itself. We cleaned out the carbon, rebuilt the tracks and had it working the next day.Read the full repair
Lenovo Legion 5 - A Burnt Power Converter a Month After the SpillA month after a spill, this Legion 5 would not power on: a burnt PU6201 power converter. How we found it and replaced it at component level.Read the full repair
MSI Katana - An “SSD Not Recognised” Fault That Was CorrosionAn MSI Katana reported its SSD missing. The real fault was liquid corrosion on the board and on the drive, plus dried thermal paste.Read the full repair
Frequently Asked Questions
What if a repair is not possible?
You hear it in the verdict, before any repair starts. When a fault needs a closer look, there is an assessment fee. It is credited towards the repair, so the quote is the full price of the job, never the fee plus the quote. The fee is not refunded if you decide not to go ahead or the device cannot be repaired. How diagnostics works
How is trade pricing set?
For each partner, from the devices and repairs you send. After your first job we put a price list together.
Can you work to our process?
Yes. Your reference, your data instruction for each device (keep it, back it up or erase it) and your customer’s address for collection go on every job.
Send Your First Job
If we have written to you, just reply to that email. Otherwise send the details below, and we come back with trade prices and how to send the first job.