MacBook Repair

Screen, battery, keyboard and logic board repairs in London, with UK-wide mail-in available.

Choose your Apple MacBook model

Not sure which one you have?

Turn it over. The model number is printed in small grey type along the bottom edge, next to the regulatory small print, and it begins with an A - A2485, A1707, A1502. The table further down turns that number into a model name and a page. If the Mac still switches on, Apple menu › About This Mac tells you the same thing in words; if it does not, send us a photo of the underside and we will read it for you.

Every Mac We Repair, by Model Number

The number on the underside decides the part: a 2015 and a 2016 Pro 13 look alike and share almost nothing.

Show all models and numbers
ModelYearsModel number
MacBook Pro
MacBook Pro 16-inch2021-2024A2485 A2780 A2991 A3403 A3186
MacBook Pro 14-inch2021-2024A2442 A2779 A2918 A2992 A3112 A3401 A3185
MacBook Pro 13-inch M1 / M22020-2022A2338
MacBook Pro 16-inch Intel2019-2020A2141
MacBook Pro 13-inch Intel2019-2020A2159 A2289 A2251
MacBook Pro 15-inch Touch Bar2016-2019A1707 A1990
MacBook Pro 13-inch Touch Bar2016-2019A1706 A1989
MacBook Pro 13-inch no Touch Bar2016-2018A1708
MacBook Pro 15-inch Retina2012-2015A1398
MacBook Pro 13-inch Retina2012-2015A1425 A1502
MacBook Pro 15-inch Unibody2008-2012A1286
MacBook Pro 13-inch Unibody2009-2012A1278
MacBook Air
MacBook Air 15-inch2023-2025A2941 A3114 A3241
MacBook Air 13.6-inch2022-2025A2681 A3113 A3240
MacBook Air 13-inch Retina2018-2020A1932 A2179 A2337
MacBook Air 13-inch2010-2017A1369 A1466
MacBook Air 11-inch2010-2015A1370 A1465
MacBook
MacBook 12-inch Retina2015-2017A1534
iMac, Mac mini and Mac Pro
iMac 24-inch2021-2024A2438 A2439 A2873 A2874 A3137 A3247
iMac 21.5-inch & 27-inch Retina2012-2020A1418 A1419 A2115 A2116
iMac 21.5-inch & 27-inch2009-2011A1311 A1312
Mac mini2018-2024A1993 A2348 A2686 A2816 A3238 A3239
Mac Pro2019-2023A1991 A2786

Not listed? We probably still repair it. Send a photo of the underside and we’ll read the number.

What We Repair, and What It Costs

Ranges across the whole Mac line-up, not teaser prices. You get the exact figure, part and labour separated, before we start.

A MacBook Pro with the front glass cracked across the display, brought in for repair at Fixfactor London

Screen Replacement

Cracked glass, coloured lines down the panel, a display that lights but shows nothing, or backlight gone on one half. On every Retina MacBook the screen isn’t a screen - it’s a display assembly, with the panel, lid, hinges, camera and cables bonded into one unit, and Apple doesn’t sell the panel on its own. That assembly is most of what you pay. Where the fault turns out to be the backlight circuit on the board rather than the panel, we tell you before you buy a screen you didn’t need.

£200-£749 across the range 2-3 hours* About Laptop Screens

Battery Replacement

Service Recommended in the menu bar, a Mac that dies at forty per cent, or a cell that has swollen and started lifting the trackpad from underneath. Swelling is the one to act on: caught early it’s a battery, left running it becomes a battery and a trackpad. Twelve months on every battery we fit.

£130-£250 by model 1-2 hours* About Battery Problems

Keyboard & Top Case

A key that repeats, a key that does nothing, a spill that took out a row, or backlight that has stopped. On every modern MacBook the keys are riveted into the top case, so this is a full strip-down and a rebuild into a new case - battery and trackpad moved across with it. That’s where both the hours and the price come from. The board gets checked for corrosion before anything goes back together.

£150-£350 by model 4-6 hours*

Trackpad

A trackpad that clicks unevenly, has stopped clicking, or moves the pointer on its own. A good number of the trackpads we’re asked to replace aren’t faulty at all - a swollen battery underneath is pushing them out of true, and the answer is the battery. We check that first, because it’s the cheaper one.

Quoted after diagnosis 1-3 hours*

Liquid Damage

Water, coffee, wine. Full strip-down, the board cleaned in an ultrasonic bath, corrosion treated, dried, then powered up. The cleaning fee is that work, not a deposit against a repair - if the Mac comes back to life, that’s the end of it. If it doesn’t, you get the diagnosis and a quote before anything else happens. Bring it in switched off, and don’t try to charge it.

£120 cleaning 1-7 working days About Liquid Damage

Logic Board Repair

No power, no charge, fans spinning against a black screen, ports that have died. We work at component level - power rails, charging circuits, backlight fuses, shorted lines - under a microscope, with thermal imaging and microsoldering, instead of replacing the board. On any Mac from 2018 that’s also what decides whether your files survive.

Quoted after diagnosis 2-7 working days About Board-Level Repair

Storage, SSD & Data

Drive replacements and upgrades on the older machines where the SSD is still a module, migration onto a new Mac, and recovery from drives and boards that won’t mount. From 2018 the storage is soldered to the logic board, which changes what is possible and what it takes - the section below explains how.

£199 / £149 replacement / migration 1-5 working days About SSD Upgrades

macOS & Software

A Mac that won’t get past the Apple logo, a failed update, a login loop, or a machine that has become slow enough to be unusable. Clean installs with your data carried across, system repairs, malware removal. Not every broken Mac is a hardware problem, and we’ll tell you when yours isn’t one.

£79 Often same day

Overheating & Fans

Fans at full speed over a browser tab, a chassis too hot to keep on your lap, or a Mac that throttles to a crawl under load. Strip-down, dust out of the heatsink fins, fresh thermal paste, and the fan replaced if the bearing has gone. Sustained heat is what eventually kills a graphics chip, so it’s worth doing before it does.

£89 2-3 hours

Symptoms pointing in several directions? How Diagnostics Works

Times assume the part is on the bench. We order per repair, so tell us which Mac you have when you book and it will be waiting.

MacBook Logic Board Repair in London

“The board needs replacing”

Take a Mac that won’t switch on to Apple and that’s usually the answer: the board is replaced, not repaired. On a recent machine the quote is most of what the Mac is worth.

For plenty of people that’s a fine answer. It works, it’s quick, it comes with Apple’s warranty, and when it’s the right call we’ll tell you so rather than talk you into a repair. What follows is the part that doesn’t usually get said at the counter.

A component being lifted off a laptop logic board with hot air and tweezers at the Fixfactor bench
One component coming off a board under hot air: the difference between replacing a board and repairing one.

Since 2018, your files live on that board

From the T2 Intel Macs onward, and on every Apple Silicon Mac since, the storage isn’t a drive. It’s memory soldered onto the logic board, encrypted with keys held in the Secure Enclave on the same board. There’s nothing to unplug and carry across, because there’s no disk.

A replacement board is a different board with different keys. Everything you had was on the old one - so a board swap isn’t simply the expensive answer. It’s the end of what was on the machine.

Worth knowing before you say yes. Not because the swap is always wrong, but because it’s a decision about your photographs, your work and your mail, and it tends to get presented as a decision about money.

We repair the board

A failed charging circuit, a backlight fuse, a shorted power rail, a line eaten by corrosion after a spill - those are components on a board, and a component can be replaced. Under a microscope, with a thermal camera to find what is drawing current it shouldn’t be, and microsoldering to put it right. The board stays yours, and so does everything on it.

It isn’t always possible and we won’t pretend otherwise. Some faults sit inside a chip that can’t be opened; some boards have been under liquid too long. That’s what the diagnosis is for, and you hear the answer before you have spent anything beyond the £39.

MacBook Logic Board Repair
A Fixfactor technician probing a laptop logic board under a stereo microscope
Board-level diagnostics at the Wimbledon bench.

What You Hear Before We Start

  • What is actually wrong. Not whichever repair is quickest to sell you - the diagnosis, in plain words, and what we found when we opened it.
  • Part and labour, separately. If a used or cheaper part would do the job and you would rather that, ask and we’ll price both.
  • What happens to your data. On a hardware repair the storage is never touched. Where board work puts anything at risk, you hear that before we start, not after.
  • Whether it’s worth doing. On an older Mac the display alone can cost more than the machine, and we say so before you spend anything.

Pick your model above for prices on that machine, ask us for a quote if it isn’t there, or bring it to the workshop in Wimbledon. If a Mac isn’t what you have, we also repair Windows laptops and desktops.

Rated by 1,000+ Customers

“Apple were unable to help with my MacBook Pro repair that had water damage and corrosion and had stopped working. I was worried I would have to buy a new laptop and had lost all my data.”
Consumer Champion · Google
4.9 Google 5.0 Trustpilot Read all 1,000+ reviews

MacBook Repair FAQs

Apple says my logic board needs replacing. Can you repair it?

Often, yes. Apple replace boards; we repair the component on the board that actually failed - a charging circuit, a backlight fuse, a shorted rail, a line corroded after a spill. It needs a diagnosis first and it isn’t always possible. On any Mac from 2018 onwards it’s also the difference between keeping your files and losing them, because the storage is soldered to that board: why a board swap takes your data with it.

Will I lose my data?

Not on a hardware repair. A screen, a battery, a keyboard, a trackpad - the storage isn’t touched, and we never wipe a machine deliberately. Back it up anyway before you hand it over: no repair is risk-free and a Time Machine backup costs you nothing. If the Mac won’t start we can often take a copy before we begin, so ask when you drop it in.

How long does a MacBook repair take?

A screen or a battery is 2-3 hours with the part on the bench, and a battery is often quicker. A keyboard is 4-6 hours, because the keys are riveted into the top case and the job is a strip-down and rebuild rather than a part swap. Liquid damage and board-level work are 2-7 working days, and that’s bench time, not a queue. We order parts per repair, so tell us the model when you book and it will be here.

Do you use genuine Apple parts?

Our supplier grades them as the highest-quality Apple replacements available. That doesn’t necessarily mean they were never Apple parts - it means they don’t arrive in Apple branding. Fit, function and performance match the original. Side by side we have occasionally seen a slight difference in display colour calibration; in use you wouldn’t find it. Everything carries our 6-12 month warranty either way.

Why does a MacBook screen cost what it does?

Because on a Retina MacBook it isn’t a screen, it’s a display assembly - panel, lid, hinges, camera and cables in one bonded unit - and Apple doesn’t sell the panel separately. That assembly is most of the quote. Our labour is £85 an hour and we’ll tell you which part of the figure is the part and which is the work. On some older models a used assembly is an option; say so and we’ll price both.

Why do you charge for diagnostics?

Because it isn’t a glance at the machine. We reproduce the fault, open the Mac where it needs to, inspect the board, and price and source the part, so the quote you get is a real one. £39, paid upfront, credited towards the repair if you go ahead, and not refunded if you don’t.

Does Apple still fix butterfly keyboards for free?

Not any more. A key that repeats or does nothing on a 2015-2019 MacBook is the butterfly mechanism, and Apple’s Keyboard Service Program for it closed in November 2024. It’s a top-case replacement now, four to six hours here.

Do you need my password?

For a screen, a battery or a keyboard, no - but we can only test what a locked machine lets us test. Booting into macOS is how we confirm every flex cable went back correctly and that the new part behaves: display, camera, keyboard, trackpad, sound, ports. A guest account is enough. Without one the repair still happens, but the checks are thinner.

Can I post my MacBook in?

Either. The workshop is at 136 Kingston Road, Wimbledon, London SW19 1LY, open Monday to Friday 9am-6pm and Saturday 9am-4pm - walk in, no appointment needed. From anywhere else in the UK, post it in and it comes back tracked and insured. See how mail-in works.

Is it worth repairing an old MacBook?

Sometimes not, and we’ll say so. If the repair costs more than the machine is worth, we tell you what it would fetch as it stands and what a replacement would cost, and you decide. We would rather lose the job than take money for a machine that will fail again in six months.