Front Glass Replacement
Professional iMac front glass replacement service. We fix cracked or damaged glass panels using genuine Apple parts with precision fitting.
HDD/SSD Replacement
Professional iMac repair service. Expert diagnostics and genuine Apple parts with warranty included.
Diagnostics Service
Professional MacBook repair service. Expert diagnostics and genuine Apple parts with warranty included.
Overheating Cleaning Service
Data Recovery
Professional MacBook repair service. Expert diagnostics and genuine Apple parts with warranty included.
Mac OS System Help
Professional Mac OS system installation service. Clean installation, data migration and system optimization by experienced technicians.
Virus & Security Cleanup
Professional virus and spyware removal service service. Expert repair with quality parts and warranty included.
Data Migration Service
Get a quote to get your data migrated between computers.
We can move and setup your environment cross-platform: Mac to Mac, Windows to Mac, Mac to Windows, including proper setup and ensuring compatibility.
Focus & Flow Optimisation
Professional Windows on Mac installation service. Boot Camp setup, driver installation and dual-boot configuration for Apple computers.
AI Workspace Integration
Professional email account setup service. Configuration of mail clients, security settings and synchronization across all your devices.
iMac 21.5/27-inch Issues We Fix Daily
From cracked glass panels to HDD upgrades, our London workshops handle every classic iMac problem. Professional repairs with quality parts and warranty.
iMac Front Glass Panel Replacement
The 2009-2011 iMac models have a magnetic front glass panel that can crack from impact. We replace the glass panel carefully, ensuring proper alignment and dust-free installation. Contact us for part availability.
iMac HDD to SSD Upgrade
Breathe new life into your classic iMac with an SSD upgrade. These models have user-upgradeable hard drives – replacing the original HDD with an SSD dramatically improves boot times, app loading, and overall responsiveness. We can also recover data from failed drives.
iMac Overheating and Fan Noise
After years of use, dust accumulates inside your iMac causing loud fans and thermal throttling. Our professional cleaning service removes debris, replaces thermal paste, and restores quiet operation. Essential maintenance for older iMacs.
iMac Logic Board Repair
Expert board-level repairs for your classic iMac. We diagnose and fix GPU failures, power issues, and other motherboard faults. These older models often have fixable GPU issues that Apple would charge significantly more to address.
iMac Software and System Optimisation
Fix slow performance, freezing, or startup problems on your classic iMac. We install the optimal macOS version for your hardware, optimise system settings, and ensure your machine runs as smoothly as possible for its age.
* Same-day service completed within hours, provided replacement parts are prepared for your visit. Parts are ordered per device – please contact us first to arrange and confirm availability.
** Depending on whether the cleaning service detects damaged components and whether parts need to be ordered or the logic board repaired, the repair may take longer.
Ways to Use Our Service
Two convenient ways to get your iMac 21.5/27-inch repaired – walk-in or mail-in service
Walk-in Repair
Bring Your iMac 21.5/27-inch
Visit one of our London locations. No appointment needed for diagnostics.
Assessment & Quote
Quick visual inspection and email quotes are free. For complex or unclear issues, our diagnostic service provides detailed analysis – refundable if you proceed with the repair.
Expert iMac Repair
Once approved, our technicians perform the repair using proper tools and quality parts. Most repairs 1-2 days.
Collect & Go
We notify you when ready. Collect your repaired iMac 21.5/27-inch with full warranty coverage.
Mail-In Repair
Request Quote Online
Describe your iMac 21.5/27-inch issue using our online form. We’ll provide an initial estimate and shipping instructions.
Ship Your Device
Package your iMac 21.5/27-inch securely with protective padding. Use original box if available, or contact us for shipping advice.
Professional Repair
We diagnose, confirm pricing, and repair your iMac with expert care. Email updates throughout the process.
Fast Return Shipping
Your repaired iMac 21.5/27-inch shipped back with tracking and full warranty protection.
Fixfactor is an Apple iMac repair specialist.
With over 11 years of experience and 220,000+ repairs completed, we offer comprehensive iMac repair services. We handle classic iMac 21.5/27-inch problems from cracked glass panels and failing hard drives to GPU issues and logic board faults. If your iMac is running slow, we can upgrade the HDD to SSD for a dramatic performance boost.
The aluminium iMac 21.5-inch and 27-inch (2009-2011) are classic machines with Intel Core 2 Duo or early Core i processors. Unlike newer models, these have easily replaceable hard drives – perfect for SSD upgrades. Common issues include cracked front glass, failing HDDs, GPU problems, and overheating from dust buildup.
We stand by our work – all repairs come with warranty. Satisfaction guaranteed! With a 4.9★ Google rating, our London customers trust us with their devices. See what they say on Google or Trustpilot.
Customer Reviews
Every repair comes with warranty, and our quality is confirmed by customer reviews since 2014.
I had an issue with the charging on my MacBook Pro. After pulling out my hair looking for companies to help – I found them on the internet – they did a fantastic job and really pleased with the service. Highly recommend.
I had an issue with the motherboard and they fixed it in 2 days. Price wasn’t so bad either. I’ll go there again if I need to, definitely
If I could give 100 stars I would! I damaged my high spec laptop with accidental liquid damage. They worked non stop trying to fix it. Eventually found a way to mend a VERY expensive component.
My MacBook Pro display cracked after a drop. Took it in, super fast quote, they needed to get the parts in, arrived next day. Job done. Great service and great people—will go back for any other issues as the first choice.
I’m very pleased with the service. My device had water damage and corrosion and had stopped working. I was worried I would have to buy a new one and had lost all my data. Fortunately Fixfactor were able to clean the motherboard and remove the corrosion.
Best service, visited a while back and was absolutely impressed by how swift and professional they were. I had stuck screw on my laptop motherboard and they fixed it in seconds
Wow that was first class! Adam quickly diagnosed problem with my laptop, ordered the parts and installed the next day. Its so good to find and experience a friendly and professional service nowadays.
The guys are very good at what they do. Repairing and fixing devices. My screen was totally smashed after it fell and they fixed it to the same quality as it was before. Very reasonable prices. Highly recommended.
Frequently Asked Questions
Common questions about iMac 21.5/27-inch repair services
Is Fixfactor an Apple Authorised Service Provider?
Like most independent repair shops, we’re not Apple Authorised – and that’s actually an advantage for you. We’re not bound by Apple’s restrictions, which means: we never wipe your data, we don’t require Find My to be disabled, and we can perform a much wider range of repairs including logic board work and liquid damage recovery.
This independence also allows us to offer faster turnaround times and more competitive pricing than Apple Store repairs, while still delivering professional quality results on your iMac 21.5/27-inch.
Do you use original Apple parts for iMac repairs?
We use the highest quality replacement parts available, which provide the same functionality and performance as originals. Our suppliers describe these as premium quality Apple-compatible parts. For most repairs, you won’t notice any difference from the original components.
For some parts, different quality tiers exist at different price points. If a lower-cost option wouldn’t compromise functionality, we’re happy to discuss alternatives that could save you money on your iMac 21.5/27-inch repair.
How long does iMac 21.5/27-inch repair take?
Standard repairs (glass panel replacement, HDD to SSD upgrade, thermal paste) typically take 2-3 hours once we have the parts ready. Parts are ordered specifically for each repair – usually within 24-48 hours. Contact us beforehand and we can have parts ready for your visit.
Complex repairs like GPU issues, unusual fault diagnosis, or logic board work can take several days. These often require many hours of diagnostics, applying solutions, and stability testing after intricate board-level repairs.
We always try to estimate turnaround time upfront and keep you updated throughout the repair process.
Will my data be safe during the repair?
Glass panel replacement and thermal paste renewal don’t affect your storage. For HDD to SSD upgrades, we clone your existing data to the new drive. We never intentionally delete customer data but cannot guarantee data safety during hardware repairs.
By agreeing to the service, you accept responsibility for your data. We always recommend backing up important files before any repair.
Do you offer collection or courier service?
Yes, we offer several options depending on your location. If you’re outside London, you can post your device to us or we can arrange a courier collection. For customers in London, we can organise same-day door-to-door courier collection. If you live near one of our locations, we may be able to personally collect and return your device.
These options are subject to availability and should be arranged in advance. Contact us to discuss which option works best for your situation.
Do you need access to my device for testing?
Many repairs involve replacing components and disconnecting multiple internal cables. After a repair, we need to verify that the replaced part works correctly and that all internal connections are properly secured. Without device access, we cannot fully confirm this.
If you prefer not to share your password, you’re welcome to be present during testing. You can also decline access entirely, but in that case we won’t be able to fully test the device – which may result in a return visit if issues arise, extending your overall repair time.
What warranty do you offer?
All iMac 21.5/27-inch repairs include a comprehensive 6-12 month warranty (depending on supplier warranty on parts) covering both replacement parts and installation workmanship.
This warranty is valid at all our London locations. Terms and conditions apply.
Can I combine multiple repairs to save money?
Yes! With your iMac already disassembled for one repair, additional services cost less since the device is already open. Consider combining:
HDD to SSD upgrade with deep cleaning and thermal paste replacement, glass panel replacement, or software optimisation. These services have reduced labour cost when performed together. Ask our staff about multi-service discounts.
