Microsoft Surface Repair
Find your model.
Choose your Microsoft Surface model
Surface Pro 2014-2024
Surface Pro 11
Surface Pro 10
Surface Pro 9
Surface Laptop 2018-2023
Surface Laptop 5
Surface Laptop 4
Surface Laptop 3
Surface Laptop 2
Surface Book 2015-2020
Other Surface
Other SurfaceNot sure which one you have?
The model number is the thing to find, because every Surface generation uses a different screen and a different battery. On a Surface Pro or Go it is printed under the kickstand; on a Laptop or Book it is on the underside. Or open Settings › System › About. If you cannot get it to switch on, send us a photo of the back and we will identify it.
Most Common Surface Repairs
Surface Screen Replacement
Cracked glass, dead touch or a panel that has stopped lighting. Glass, digitiser and display are one bonded part, so the whole unit is replaced. Every generation takes a different panel, so we need your model number before ordering.
1-3 hours*About Screen Repairs
Surface Battery Replacement
Runtime has halved, it shuts down with charge showing, or the screen has started to lift. A lifting screen means a swollen battery, so stop using it.
1-3 hours*About Battery ProblemsCharging Port & Surface Connect
A Surface Connect port that won’t hold, or USB-C charging that has died. We clean and test it first. The fault can be the connector or the charging circuit behind it, and those are two jobs at two prices.
1-3 hours*About Charging FaultsKickstand & Hinge
Won’t hold its angle, sits uneven or has come loose at the pivot. The mechanism can be repaired, but on most models the screen has to come off first.
Quoted after diagnosisStorage, SSD & Data Recovery
Newer Surfaces have a removable drive we can replace or upgrade. On most older models a failed drive is a data recovery job rather than a swap.
Quoted after diagnosisAbout SSD Upgrades
Liquid Damage & Board Repair
Turn it off and don’t charge it. We clean the board ultrasonically, then repair what the liquid reached, and give you the price once we have checked the board. How we got 360 GB back from a Surface Pro 6.
1-5 daysAbout Liquid Damage
Not Sure What’s Wrong?
We find the fault and give you the price. The £39 diagnostics fee is paid upfront and credited towards the repair if you go ahead. It isn’t refunded if you don’t, or if the Surface isn’t worth repairing.
How Diagnostics WorksTimes start once the part is here. We order parts per repair, so same-day means booking ahead and paying in full or leaving a deposit. Tell us the model number before you travel.
Microsoft Surface Repair Specialist in London
Surface Pro, Go, Laptop and Book are built differently. The exact model and the part that failed decide how we open it.
Surface Pro and Go
Through the screen. Battery and board work starts by lifting the glued-on display.
Pro X, Pro 7+ and Later
The drive has its own door under the kickstand, so swapping it leaves the screen alone.
Surface Laptop
From the keyboard or the base, depending on the model. The display stays where it is.
Surfaces that look identical can take different parts. A Pro 5 and a Pro 6 are both stamped 1796 and don’t share every part, so send us the model number and we order the right one. A Surface Book is different again: the computer sits behind the screen and there are two batteries, so we check both halves before we quote.
When the Screen Has to Come Off
Microsoft publishes a service guide for each model, and we check yours before we start.
On a Surface Pro 8 or later, or a Pro X, the screen can crack as it lifts, however carefully it is done. If it does, we stop and contact you first. You can go ahead and pay for the screen part only. Or you can say no and pay just the diagnostic fee, plus a restocking charge if a part we ordered has to go back to the supplier.
On an older Pro, a new screen can cost more than the device is worth. We tell you that before anything is ordered, and some people go ahead anyway because they want what is on it. If you are weighing it up, try Repair or Replace.
Why Not Just Send It to Microsoft?
If your Surface is under warranty, go to Microsoft first. Out of warranty, Microsoft’s usual answer is a refurbished replacement. We repair the part that failed in the Surface you brought in, usually faster and for less.
| Microsoft | Fixfactor | |
|---|---|---|
| How long it takes | Usually 1-2 weeks: Microsoft quotes 6-8 working days from when you post it. | Often the next day, usually 1-3 days. Board and liquid work takes 1-5 days. |
| What gets repaired | Set prices by type of damage, with none for a charging port or kickstand on its own. It “may be replaced with a refurbished device”. | Just the part that failed: screen, battery, charging port, kickstand, SSD or board. You get the same Surface back. |
| Price | Usually dearer, especially on older models. | Usually cheaper, because you pay for the failed part only. |
| Warranty | 90 days. | 6-12 months, depending on the part. |
| Your data | Back it up first: “We won’t be able to recover it for you.” | We never wipe it on purpose. If it won’t boot, we can try to recover it. |
| A dead or liquid-damaged board | Its highest set price, and often a refurbished unit back. | Repaired at board level under a microscope, where it can be. |
Rated by 1,000+ Customers
“I had an issue with the charging on my Surface Laptop. After pulling out my hair looking for companies to help - I found them on the internet - they did a fantastic job and really pleased with the service. Highly recommend.”
Microsoft Surface Repair FAQs
How much does a Surface repair cost?
It depends on the model and the repair. Pick your model at the top of this page to see the price of each repair. Board, liquid and data recovery work is priced after diagnostics, because we can’t price it without seeing the Surface.
How long does a Surface repair take?
Most screen, battery and charging port repairs are ready in 1-3 days, often the next day. The repair itself takes 1-3 hours once the part is here, and the part usually arrives the next day. To have it done the same day, book ahead and pay in full or leave a deposit, so we can order the part for your slot. Board and liquid work takes 1-5 days.
Can I post my Surface in, or visit you?
Both. Our only workshop is at 136 Kingston Road, Wimbledon, London SW19 1LY, open Monday to Friday 9am-6pm and Saturday 9am-4pm. From anywhere else in the UK, post it to us and it comes back tracked and insured. Tell us the model and the fault first so the part is ready when it lands. How mail-in works.
My Surface battery has swollen and lifted the screen. Is that repairable?
Usually. A swollen cell pushes against the glass, so the screen lifts at an edge, the kickstand stops sitting flush and touch goes patchy. Stop charging it and stop using it, because a swollen battery can rupture or catch fire. Caught early, it is a battery replacement. Left running, it can crack the screen too.
Can you repair a Surface kickstand?
Yes. A stand that won’t hold its angle, sits uneven or has come loose at the pivot can be repaired, so it isn’t a reason to replace the Surface. On most models the screen has to come off first, so we explain that risk before we start. We quote after diagnosis, because what is worn varies.
Can you upgrade or replace a Surface SSD?
Yes on a Pro X, a Pro 7+ or later, and a Laptop 3 or later: the drive is a removable M.2 2230. On most older models we can’t simply swap the storage. Tell us the model and we will say which you have.
Does Microsoft repair Surfaces, or replace them?
Both, depending on the fault. Out of warranty, Microsoft says a damaged Surface “may be replaced with a refurbished device”, and that it can’t recover your data for you. We repair the Surface you brought in and take on board-level faults a replacement doesn’t address.
Will I lose my data?
The repair doesn’t touch your storage and we never delete anything on purpose. We test only what we repaired, which usually needs your passcode or a guest account. No repair is risk-free and we can’t accept liability for lost data, so back up to OneDrive or an external drive first if you can.
What warranty do I get?
6-12 months on parts and workmanship, depending on the part. Claims are handled at our Wimbledon workshop. Warranty details.
Do you use original Microsoft parts?
For screens, yes: our suppliers confirm them as original for all Surface models. For other parts, we tell you which one goes in before we order it.
Will the pen still work after a screen replacement?
Yes, if the right panel goes in. Pen accuracy and pressure depend on the digitiser bonded into the display, which is why we order against your exact model number.