Xbox Series X and Series S repairs
HDMI ports, power faults, overheating and disc drives on the current Xbox generation — Series X and Series S. Board-level work done in house, not sent away.
Repairs
Something is broken or worn out.
No picture, or a signal that drops out. The HDMI port is soldered to the mainboard and is the most common fault we see on both consoles — we replace the port itself, not the console.
What’s included in the price
- Replacement part — no hidden extras
- Fitting & labour by in-house technicians
- Full function test before handover
- Up to 12-month warranty
- Diagnostic fee credited towards this repair
- Your data stays untouched
Dead console, or one that shuts down mid-game. We test the power supply and the board rails before replacing anything, so you are not paying for a part that was never the problem.
What’s included in the price
- Replacement part — no hidden extras
- Fitting & labour by in-house technicians
- Full function test before handover
- Up to 12-month warranty
- Diagnostic fee credited towards this repair
- Your data stays untouched
Full details for Xbox Series X & Series S Power Fault Repair
Discs not reading, grinding, or stuck inside. Series X only — the Series S has no drive. The drive is paired to your console, so the original electronics have to be carried across.
What’s included in the price
- Replacement part — no hidden extras
- Fitting & labour by in-house technicians
- Full function test before handover
- Up to 12-month warranty
- Diagnostic fee credited towards this repair
- Your data stays untouched
Loud fan, hot air, or a console that shuts down under load. Full strip, dust removal, new thermal compound and a fan check, then tested under load before it goes back.
What’s included in the price
- Replacement part — no hidden extras
- Fitting & labour by in-house technicians
- Full function test before handover
- Up to 12-month warranty
- Diagnostic fee credited towards this repair
- Your data stays untouched
Full details for Xbox Series X & Series S Overheating Clean & Thermal Service
When the fault is not obvious. We test the console, open it where needed and give you a written price to put it right.
What’s included in the price
- Replacement part — no hidden extras
- Fitting & labour by in-house technicians
- Full function test before handover
- Up to 12-month warranty
- Diagnostic fee credited towards this repair
- Your data stays untouched
Know the fault, but don’t see it listed? Describe it and we’ll price it from your description — free, no device needed. Not sure what’s wrong? That’s what the Diagnostics Service above is for.
Consoles in a venue, a bar or a gaming lounge? We service them in batches, with collection, return and a single invoice. Business repairs
What Is It Doing?
Start with the symptom — working out which part it is, is our job. We repair consoles, not controllers.
No picture at all
Console on, TV says no signal on every input. Almost always the HDMI port, soldered flat to the mainboard.
Picture drops in and out
Stop using it today. A loose port shorts against the board, and that turns one repair into two.
Nothing when you press on
Either the internal supply or the board rails. We test first, so you pay for the part that failed.
Loud, hot, then shuts down
Years of dust in one air path, and dried compound. Temperatures measured under load, before and after.
Will not read a disc
Series X only. Grinding, stuck, or read as an empty tray. The drive is paired to your board.
Turns itself off at random
Under load it is heat. Cold, or right after the logo, it is not — and that is diagnostics.
Error codes, or odd behaviour
Intermittent faults have to be reproduced before they can be found. That is what the bench is for.
I want more storage
The expansion card slides into the back with no tools. Buy the card, keep the labour.
Something got spilt on it
Rare on a console. Do not power it on — taken on assessment, not at a fixed price.
None of these?
Ports, casings, fans, consoles nobody else would take. Controllers are the one thing we do not repair.
Which Xbox do you have?
Four machines carry the current generation, and only two of them have a disc drive. Tell us which one and the price stops being a range.
The full-size console, and the one most likely to need thermal work by now. Its optical drive is paired to the mainboard, which is what makes a drive swap a bench job.
What we see most on these
- HDMI port damage — the most common fault on this generation
- Loud fan and shutdowns after three or four years of dust
- Disc drive jams, grinding, and discs read as an empty tray
The same console in white without the optical drive, so everything except disc faults reads exactly like the Series X.
What we see most on these
- HDMI port and video output faults
- Power supply failures
- Thermal work — same cooling, same air path
Smaller, cooler and discless. Less thermal trouble than the X, and the same soldered HDMI port with the same weakness behind it.
What we see most on these
- HDMI port damage, unchanged from the larger console
- Power faults on the board rails
- Fan noise, usually dust rather than a failed bearing
The black Series S with more storage. Internally the same machine, so the repair list and the prices do not change.
What we see most on these
- HDMI port damage
- Power and video faults at board level
- Storage expansion card not detected
Not listed? We still repair it — tell us what you have.
Board-Level Repair, in Plain Terms
Out of warranty, the manufacturer’s answer is a replacement console — and the machine that leaves you takes your storage, your saves and everything installed on it. Ours is replacing the one component that failed, which on an Xbox is usually a soldered port or the part behind it. You keep your console. This is the work other shops send to us.
You keep your own console
Your storage, your saves and your account stay where they are. A replacement console is a different machine with none of that on it.
You see the price first
Diagnostics is £39 and comes off the bill when the repair goes ahead. You get the fault, the price and the timescale before anything is opened.
A disc drive is paired to your console
A drive dropped in whole will not work. The board from your original drive carries the pairing and has to be moved across, which is why this is a repair rather than a swap.
Six months on board work
Board-level repairs carry a 6-month warranty, and the console is run under sustained load before it goes back — not switched on once.
We diagnose before we quote, and quote before we touch anything. If the board is not worth repairing, we tell you that and why.
Why the HDMI port is the fault of this generation
The port is soldered flat to the mainboard with very little behind it in the way of protection, and it lives with a stiff cable permanently plugged in. Move the console, knock it, or transport it without unplugging, and the force goes straight into that joint. It is why this single repair outnumbers everything else we see on the platform — and why unplugging the lead before you move the console is the cheapest advice on this page.
The disc drive is paired to your console
On the Series X the optical drive and the mainboard are matched to each other, so a working drive taken out of another console and fitted whole will not read anything. What has to move across is the small board on the original drive, which carries the pairing. That is a soldering and transfer job rather than a swap, and it is the reason a lot of shops will tell you a disc fault means a new console. It does not.
A quiet Xbox is a cheaper Xbox
Both consoles pull air through a single stack, and after three or four years in a carpeted room that stack is full. The console gets loud first, then hot, then starts shutting itself down under load — and heat is what kills the parts around it. A clean and fresh compound is the cheapest job on this page and the one that stops the expensive ones from happening.
Flickering Picture or a Disc Stuck Inside? Stop Now
Two Xbox faults get materially more expensive every time the console is used.
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1
A Loose HDMI Port
If the picture comes and goes when the lead moves, stop using it. A loose port shorts against the board, and a short is what turns a port repair into a chip repair.
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2
A Disc That Will Not Eject
Do not force it and do not keep pressing eject. Forcing it is what turns a jam into a new mechanism — and the replacement has to be paired to your console.
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3
Bring the Whole Set
Console, power lead, HDMI cable, a controller and a game, with the disc left where it is. We test on your own kit, because a fault that only shows up with your cable is still a fault you live with.
Neither fault fixes itself and neither stays the same size. If the console still works intermittently, that is the cheap moment to bring it in, not after it stops entirely.
Ways to Use Our Service
Two ways to get your Xbox repaired — bring it to Wimbledon, or post it from anywhere in the UK.
What We Do, How, and Why Us
Everything an Xbox needs and nothing it does not: HDMI ports re-soldered, the protection part behind them replaced, power faults traced to the supply or to the board, disc drives repaired with the pairing carried across, and cooling stripped, cleaned and re-pasted. One workshop in Wimbledon, and post-in from anywhere in the UK.
Diagnosis comes before a price, always. Microscopes, hot-air rework stations, a thermal camera to find the component running hot and a meter to follow the power rails until the voltage stops. Nothing is ordered and nothing is opened beyond the assessment until you have said yes to a number.
We also say no. We do not repair controllers, we will tell you that the storage expansion card is something you can fit yourself in ten seconds, and we will tell you when a console is not worth the repair. A shorter list of things done properly beats a longer one done adequately.
What Customers Say
Every repair carries a warranty. These are unedited reviews left on Google and Trustpilot.
Good to Know
The questions we are asked most about Xbox repairs.
Not answered here? Ask us — we reply the same working day.
My Xbox has no picture. Is that the HDMI port?
Usually, and it is the most common Xbox repair there is. The port is soldered to the mainboard with little protection behind it, so a knock with the cable in takes the port and sometimes the protection part beside it. We test before quoting and tell you which of the two you are paying for.
Is the Series S repair different from the Series X?
Only where the disc drive is concerned, because the Series S does not have one. HDMI ports, power faults and thermal work are the same job on both consoles at the same price, which is why one page covers them.
Microsoft quoted a replacement console. Can you repair mine instead?
In most cases, yes, and you keep your own machine, your storage and your saves. A service centre replaces consoles because that is the process they work to; we repair the component that failed. Diagnosis comes first, so you can compare the two figures before deciding.
How long does an Xbox repair take?
A thermal service is usually one to two working days. Disc drives run to two or three. Board-level work — HDMI ports, power faults — takes two to four, because it is bench time under a microscope rather than a swap. You get the timescale with the quote rather than after.
Will I lose my games, saves or account?
No. None of the repairs listed here touch your storage or sign you out. If a fault turns out to involve the internal drive we tell you before going near it, and you decide.
My fan is very loud. Does it need replacing?
Usually not. On a console a few years old it is nearly always dust in the heatsink and dried thermal compound, and a proper strip, clean and re-application fixes it — measured under load, before and after, so you can see it worked. If the bearing has actually gone, you will hear that in the test and we quote the fan separately.
Can you upgrade the storage?
You do not need us for that. The expansion card slides into the slot on the back of the console with no tools and no disassembly, so buy the card and keep the labour. Bring it in only if the slot itself is damaged or the console will not detect a card you know is good.
Do you repair Xbox controllers?
No. Stick drift is the common fault and it rarely justifies the bench time next to the price of a replacement controller, so we would be taking money to do something you should not pay for. Consoles we repair down to the component; controllers we do not take.
Can I post my Xbox to you?
Yes, from anywhere in the UK. Send the console with its power lead, HDMI cable, a controller and a game — we test on your own kit, and a surprising number of faults turn out to be the lead. Pack it in something rigid, with the original box if you still have it, and send it tracked. Everything comes back with it once it has been repaired and tested under load.