Post It to Us

Yes, and most people cannot say precisely what is wrong - that is what a diagnosis is for. Describe what it is doing in plain words and send it.

The diagnostic fee is paid upfront. If you approve the repair and we fix it, the fee comes off the repair price. If you decide not to go ahead, or the fault turns out not to be repairable, the fee covers the diagnostic work.

We never delete anything on purpose and we do not open your files. On most repairs - screen, back glass, battery, charging port - your data is untouched, and unlike the manufacturer we do not wipe devices or ask you to disable Find My.

We cannot guarantee it, though. Devices arrive already faulty, and a repair is often the moment a failing part finally gives up. Back it up before you post it if the device still switches on. If the contents matter more than the device does, say so when you book - sometimes that makes it a data recovery rather than a repair.

We use it to check the device before and after repair, including the replacement part and the functions affected by disconnecting and reconnecting components. We do not require you to erase the device for routine repair testing. We need the device unlock code, not your Apple, Google or email account password; arrange it with us when we book the repair.

If you prefer not to provide access, tell us. We can return the device with the available checks completed, but without a full functional test. If it then needs to come back for checks or adjustments that could not be completed without access, you pay postage to us and back to you, unless the issue is covered by our warranty or legal responsibility for the repair. We explain any charge before you send it again. Your statutory rights are unaffected.

Standard repairs normally take 2-5 working days once the device has arrived and the work is agreed. Priority repairs normally take 1-3 working days from arrival and agreement of the work. Choose the paid Priority option under Repair Service and Return at checkout. It also includes next-working-day return delivery. Time in the post is separate from repair time.

We confirm the expected completion time for your repair. Parts availability, assessment findings and the checks needed can affect it. Priority does not mean every fault can be repaired in one day, and it is not offered for an assessment with an unknown repair scope.

Where the repair is known and priced, you can pay when you book, or choose Pay After Repair - send the device first and pay once the repair is done, before it goes back out.

Where the job starts with a diagnosis, the diagnostic is paid at booking and the repair itself is quoted and approved afterwards. Nothing beyond what you have agreed is charged without asking you first.

Then we tell you why, with the findings and photographs from under the microscope, and in writing if you ask. You pay the diagnostic and the return postage and nothing else.

Plenty of devices arrive here with an ‘unrepairable’ verdict from somewhere else and leave working after board-level work. Diagnosis is how we find out which yours is.

Coming back to you, yes - every return is tracked and insured, covered by the parcel band you paid.

Going to us, the postage is yours, so the cover is whatever you buy at the counter. Standard cover on most services is low. If the device is worth more than that, pay for cover that matches it and keep the receipt.

Repairs where we fit a part carry six to twelve months, depending on the warranty the part itself carries. Board-level work carries six months. Liquid damage treatment carries three. Data recovery carries none - you confirm the recovered files before you pay for them.

The periods in full are on the warranty page. If a repair fails inside its cover, you post it back to us at your cost and we return it at ours.