PlayStation 5 repairs
HDMI ports, power faults, disc drives and overheating on every PS5 – the original, the Digital Edition, the Slim and the Pro. Board-level work done in house, not sent away.
Repairs
Something is broken or worn out.
No picture, or a picture only when the cable is held at an angle – the HDMI port is soldered to the PS5 mainboard, so this is microscope and hot-air work, done in house.
Please note: If the port is intact and the HDMI retimer chip on the board has failed instead, that is a larger board-level repair. We test first, tell you which it is, and quote before any work.
What’s included in the price
- Replacement part – no hidden extras
- Fitting & labour by in-house technicians
- Full function test before handover
- Up to 12-month warranty
- Diagnostic fee credited towards this repair
- Your data stays untouched
A PS5 that will not turn on, beeps once and dies, or shuts down under load. We find out whether it is the power supply or the mainboard before anyone replaces either.
Please note: Where the fault is on the board rather than in the power supply, that is component-level work and is priced separately – you get the diagnosis and the number before we start.
What’s included in the price
- Replacement part – no hidden extras
- Fitting & labour by in-house technicians
- Full function test before handover
- Up to 12-month warranty
- Diagnostic fee credited towards this repair
- Your data stays untouched
A drive that will not take a disc, will not eject one, grinds, or reads nothing. Repaired where the mechanism is at fault, replaced and paired to your console where it is not.
Please note: A PS5 disc drive is paired to its console at board level, so a replacement drive has to be matched to your machine. Price depends on your model – Standard, Slim or Pro.
What’s included in the price
- Replacement part – no hidden extras
- Fitting & labour by in-house technicians
- Full function test before handover
- Up to 12-month warranty
- Diagnostic fee credited towards this repair
- Your data stays untouched
Loud fan, hot air, or a console that shuts down mid-game. Full strip and clean, fresh liquid metal on the processor and new thermal pads – with temperatures measured before and after.
Please note: Liquid metal, not paste. Sony used it from the factory and it is what the PS5 cooling was designed around; paste runs hotter and is why some cleaned consoles still throttle.
What’s included in the price
- Full strip-down, clean and reassembly
- Fresh thermal paste and pads where needed
- Labour by in-house technicians
- Temperatures checked under load before handover
- Up to 12-month warranty
- Your data stays untouched
Full details for PlayStation 5 Overheating Clean & Liquid Metal Service
A full bench assessment of your PS5 – what has actually failed, what it costs to put right, and whether it is worth doing. The fee comes off the repair when you go ahead.
Please note: If the honest answer is that the console is not worth repairing, you get that answer and keep the diagnosis. We would rather tell you than sell you the repair.
What the assessment fee covers
- Full assessment by an in-house technician
- An honest verdict on what is wrong
- A firm price before any repair starts
- Fee credited towards the repair – you pay the balance of the quote
- No obligation to proceed
Know the fault, but don’t see it listed? Describe it and we’ll price it from your description – free, no device needed. Not sure what’s wrong? That’s what the Diagnostics Service above is for.
Running consoles in a venue, a bar or a gaming lounge? We service them in batches, with collection, return and a single invoice. Business repairs
What Is It Doing?
Start with the symptom – working out which part it is, is our job. We repair consoles, not controllers.
No picture at all
Console on, TV says no signal on every input. Nine times in ten it is the HDMI port, soldered flat to the board.
Picture comes and goes
Stop using it today. A loose port shorts against the board, and that turns one repair into two.
Nothing, or one beep
Half are the power supply, half the board. We test first, so you pay for the part that failed.
Loud, hot, then shuts down
Dust and migrated liquid metal, not a dying console. Temperatures measured under load, before and after.
Will not read a disc
Grinding, stuck, or read as an empty tray. A jammed mechanism, or a paired replacement drive.
Turns itself off at random
Under load it is heat. Cold, or right after the logo, it is not – and that is diagnostics.
Errors, or odd behaviour
Intermittent faults have to be reproduced before they can be found. That is what the bench is for.
I want more storage
Do it yourself and keep the money. Sony built the M.2 slot for one screw and no tools.
Something got spilt on it
Rare on a console. Do not power it on – taken on assessment, not at a fixed price.
None of these?
Ports, casings, fans, consoles nobody else would take. Controllers are the one thing we do not repair.
Which PlayStation 5 do you have?
Four machines share the name, and they do not share parts. The disc drive in particular is a different job on each – tell us which one and the price stops being a range.
The launch console, and the one most likely to need thermal work by now. Its disc drive is built in rather than detachable.
What we see most on these
- HDMI port damage – the most common fault on this generation
- Loud fan and shutdowns: dust plus liquid metal that has migrated
- Disc drive jams and grinding, with the mechanism built into the chassis
Identical inside apart from the missing drive, so everything except disc faults reads the same as the original.
What we see most on these
- HDMI port and retimer faults
- Power supply failures
- Thermal work – same cooling, same age, same result
Smaller, cooler, and the first PS5 with a detachable drive – which changes both the disc repair and its price.
What we see most on these
- Detachable drive not detected, or not paired after a swap
- HDMI port damage – unchanged from the original
- Less thermal trouble so far, being newer and better cooled
The most powerful of the four, and the one where a board repair rather than a replacement console makes the biggest difference to the bill.
What we see most on these
- Board-level power and video faults
- Thermals under sustained load
- Drive fitted as an accessory, paired to the console
Not listed? We still repair it – tell us what you have.
Board-Level Repair, in Plain Terms
Out of warranty, Sony’s answer is a replacement console – and the machine that leaves you takes your drive, your saves and everything installed on it. Ours is replacing the one component that failed, which on a PS5 is usually a soldered port or the chip behind it. You keep your console. This is the work other shops send to us.
You keep your own console
Your storage, your saves and your account stay where they are. A replacement console is a different machine with none of that on it.
You see the price first
Diagnostics is £39 and comes off the bill when the repair goes ahead. You get the fault, the price and the timescale before anything is opened.
Liquid metal, not paste
Sony designed the PS5 cooling around liquid metal. It is conductive and has to be contained properly, which is why a cheaper thermal quote almost always means paste and a hotter console. Worth asking whoever quotes you.
Six months on board work
Board-level repairs carry a 6-month warranty, and the console is run under sustained load before it goes back – not switched on once.
We diagnose before we quote, and quote before we touch anything. If the board is not worth repairing, we tell you that and why.
What happens to a PS5 in the UK once the warranty ends
Sony’s support in this country is a courier process, and out of warranty the usual outcome is a replacement or refurbished console rather than a repair of yours – with your storage, your saves and whatever is still installed going with the old machine. That is a reasonable process for Sony and an expensive one for you, particularly on a Pro. A soldered port or a single chip is a repair, and it is the repair we do daily.
Why the HDMI port is the fault of this generation
A PS5 is tall, light and top-heavy, and it usually lives with a stiff cable plugged into the back. Move it, knock it, or transport it without unplugging, and the force goes into a port that is soldered flat to the mainboard. It is not a design people talk about, but it is why this single repair outnumbers everything else we see on the platform – and why unplugging the lead before you move the console is the cheapest advice on this page.
Liquid metal is the part most repairs get wrong
Sony shipped the PS5 with liquid metal between the processor and the heatsink because the cooling was designed around it. It is electrically conductive and has to be contained properly, so a cheaper clean almost always means paste instead – which works, at higher temperatures, on a console that came to you because it was running hot. If a quote for a thermal service does not say which one it uses, it is worth asking.
Wobbly Picture or a Disc Stuck Inside? Stop Now
Two PS5 faults get materially more expensive every time the console is used.
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1
A Loose HDMI Port
If the picture comes and goes when the lead moves, stop using it. A loose port shorts against the board, and a short is what turns a port repair into a chip repair.
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2
A Disc That Will Not Eject
Do not force it and do not keep pressing eject. Forcing it is what turns a jam into a new drive – and a new drive has to be paired to your console.
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3
Bring the Whole Set
Console, power lead, HDMI cable, a controller and a game, with the disc left where it is. We test on your own kit, because a fault that only shows up with your cable is still a fault you live with.
Neither fault fixes itself and neither stays the same size. If the console still works intermittently, that is the cheap moment to bring it in, not after it stops entirely.
Ways to Use Our Service
Two ways to get your PlayStation 5 repaired – bring it to Wimbledon, or post it from anywhere in the UK.
What We Do, How, and Why Us
Everything a PS5 needs and nothing it does not: HDMI ports re-soldered, the retimer chip behind them replaced, power faults traced to the supply or the board, disc drives repaired and paired, and cooling stripped, cleaned and re-done with liquid metal rather than paste. One workshop in Wimbledon, and post-in from anywhere in the UK.
Diagnosis comes before a price, always. Microscopes, hot-air rework stations, a thermal camera to find the component running hot and a meter to follow the power rails until the voltage stops. Nothing is ordered and nothing is opened beyond the assessment until you have said yes to a number.
We also say no. We do not repair controllers, we will tell you when the M.2 slot is something you can use yourself in five minutes, and we will tell you when a console is not worth the repair. A shorter list of things done properly beats a longer one done adequately.
What Customers Say
Every repair carries a warranty. These are unedited reviews left on Google and Trustpilot.
Good to Know
The questions we are asked most about PlayStation 5 repairs.
Not answered here? Ask us – we reply the same working day.
My PS5 has no picture. Is that the HDMI port?
Usually, and it is the most common PS5 repair there is. The other candidate is the retimer chip on the board that drives the output – the symptoms are identical, and a damaged port can take the chip with it. We test before quoting and tell you which of the two you are paying for.
Sony quoted a replacement console. Can you repair mine instead?
In most cases, yes, and you keep your own machine, your storage and your saves. A service centre replaces consoles because that is the process they work to; we repair the component that failed. Diagnosis comes first, so you can compare the two figures before deciding.
How long does a PS5 repair take?
A thermal service is usually one to two working days. Disc drives run to two or three. Board-level work – HDMI ports, retimer chips, power faults – takes two to four, because it is bench time under a microscope rather than a swap. You get the timescale with the quote rather than after.
Will I lose my games, saves or account?
No. None of the repairs listed here touch your storage or sign you out. If a fault turns out to involve the internal SSD we tell you before going near it, and you decide.
My fan is very loud. Does it need replacing?
Usually not. On a console a few years old it is nearly always dust in the heatsink and liquid metal that has migrated, and a proper strip, clean and re-application fixes it – measured under load, before and after, so you can see it worked. If the bearing has actually gone, you will hear that in the test and we quote the fan separately.
There is a disc stuck inside. Can I get it out myself?
Please do not try. Forcing a disc is what turns a jammed mechanism into a replacement drive, and on a PS5 a replacement drive has to be paired to your console at board level rather than simply fitted. Bring it in with the disc where it is – we get both out.
Can you upgrade the storage?
You can do it yourself, and we would rather tell you that than charge for it: Sony designed the M.2 slot to be opened with one screw and no tools, and the console formats the drive for you. Bring it to us if it will not detect the drive you have fitted, or if the slot itself is damaged.
Do you repair DualSense controllers?
No. Stick drift is the common fault and it is a job that rarely justifies the bench time next to the price of a replacement controller, so we would be taking money to do something you should not pay for. Consoles we repair down to the component; controllers we do not take.
Do you repair Xbox and Steam Deck too?
Yes, and both now have pages of their own: <a href="/game-console-repair/xbox-series-x-s-repair/">Xbox Series X and Series S</a>, <a href="/game-console-repair/steam-deck-repair/">Steam Deck</a> and <a href="/game-console-repair/steam-deck-oled-repair/">Steam Deck OLED</a>. Same bench, same board-level work.