Dell laptop repairs

Screens, batteries, charging ports, thermals and board-level faults on every Dell — XPS, Inspiron, Latitude, Vostro, Precision, and Alienware and G-series gaming machines. Diagnosed first, priced before we start.

Dell laptop repair at Fixfactor, London
Walk-in · Wimbledon Mail-in · UK wide Up to 12-month warranty Tested, proven parts

Repairs

Something is broken or worn out.

Software & Data

It powers on, but it will not behave.

Know the fault, but don’t see it listed? Describe it and we’ll price it from your description — free, no device needed. Not sure what’s wrong? That’s what the Diagnostics Service above is for.

More than one to fix? We handle business fleets in batches, with collection, return and a single invoice. Business repairs

Common Dell Repairs

The jobs that come through the door most weeks, and what each one actually involves.

Fixfactor Laptops Motheboard Diagnostics with Fluke Multimeter

Motherboard & board-level repair

Power rails traced with a meter and a thermal camera, chips replaced under a microscope. The repair Dell quotes as a whole new board.

Screen replacement

HD, full-HD IPS, touch or 4K — matched to the panel your model actually has.

Battery replacement

For a Dell that dies at 40%, or a swollen cell lifting the trackpad.

Fixfactor Motherboard Component Removal For Repair With Hot Air

Charging ports & power

The socket is soldered to the board on most Dells. We take the old one off and fit a new one, rather than replacing the board around it.

Keyboard replacement

Dead, sticking or repeating keys — and the ones riveted into the top case.

Overheating & gaming thermals

Strip, clean and repaste. Temperatures measured under load before and after.

Fixfactor Technician Diagnosing Laptop Motherboard Through Microscope Left Perspective

Diagnostics — when it will not turn on

No power, no picture, or shutting down under load. We find where it stops before anyone quotes for anything.

Storage, SSD & data

Bigger and faster drives, and recovery from the ones that have stopped reading.

Liquid damage

Full strip, ultrasonic clean and corrosion treatment. Read the yellow band below first.

Something else?

Hinges, casings, fans, ports, BIOS passwords, machines nobody else would take. Describe the fault and we will price it.

Which Dell do you have?

Pick the name on the lid. That is all we need to know which parts your machine takes and what usually goes wrong with it.

XPS 13 · 15 · 17 — 2015–2024

Thin, aluminium, usually touch. Everything is soldered or bonded, which is why these come to us rather than to a parts shop.

What we see most on these

  • Cracked display — glass and panel are one bonded assembly
  • USB-C port failed: no other charging socket, and it is soldered to the board
  • Swollen battery lifting the trackpad

Not listed? We still repair it — tell us what you have.

Motherboard Repair, in Plain Terms

A Dell service centre replaces the whole mainboard. We repair the part of it that failed — which on an XPS or a Precision is usually the difference between a bill and a write-off. This is the work other shops send to us.

Hot-air rework on a laptop mainboard at the Fixfactor bench

It Will Not Turn On

We follow the power rails with a meter and a thermal camera until we find where the voltage stops, and replace what is stopping it.

BGA Rework

Reballing and replacing the large chips — GPU, chipset — on a rework station with a controlled heat profile.

Component-Level Replacement

The small parts that actually fail: capacitors, MOSFETs, voltage regulators, blown fuses.

Charging Ports

The socket is soldered to the board on most laptops. We take the old one off and put a new one on, rather than replacing the board.

BIOS and Firmware

Corrupted firmware, and BIOS passwords on machines that came from a company that no longer exists.

Corrosion Repair

Where a spill has taken out one circuit and left the rest working, that circuit can be rebuilt.

We diagnose before we quote, and quote before we touch anything. If the board is cracked through or corrosion has gone under the CPU we will tell you it is not worth it — that answer is free.

Spilt Something on It? Do This Now

What you do in the next hour matters more than anything we can do afterwards.

  1. 1

    Switch It Off Now

    Hold the power button until it dies. A wet board survives being wet; it does not survive being powered while wet.

  2. 2

    Do Not Plug It In

    Not to charge, not to test. Every check you run costs you a component.

  3. 3

    Bring It In Today

    Upside down, lid open, charger out. Rice does nothing. Time is the only thing that helps.

The dangerous case is the one that dried out and still works — liquid keeps eating the board for weeks, so the failure turns up a month later. We strip it, clean the board ultrasonically, treat the corrosion and replace what has gone. If your files matter more than the laptop, tell us when you drop it off and we take those first.

Call 020 8543 7088

Ways to Use Our Service

Two ways to get your Dell laptops repaired — bring it to Wimbledon, or post it from anywhere in the UK.

In Person

  1. 1

    Bring It to Wimbledon

    136 Kingston Road. Walk in, or book a slot if you would rather not wait.

  2. 2

    We Find Out What Is Wrong

    You get the price and the timescale before anything is touched.

  3. 3

    We Repair It

    Only once you have said yes. Parts in stock can be the same day; board work takes longer.

  4. 4

    Collect It

    We call when it is ready. Tested, and under warranty.

UK Wide

  1. 1

    Tell Us the Fault

    Describe it on the form. We reply with an estimate and how to send it.

  2. 2

    Post It to Us

    Pack it well. Include the charger if it will not charge.

  3. 3

    We Confirm Before We Start

    If it turns out not to be worth repairing, we say so and stop there.

  4. 4

    Back to You, Tracked

    Returned insured and tracked, under the same warranty.

What We Do, How, and Why Us

Everything a Dell needs, from a screen or a battery on an Inspiron to the work most shops will not take — mainboards repaired at component level, charging ports re-soldered, liquid damage cleaned and rebuilt, and gaming machines stripped and repasted so an Alienware stops throttling. One workshop in Wimbledon, and post-in from anywhere in the UK.

Diagnosis comes before a price, always. Microscopes, hot-air rework stations, a thermal camera to find the component running hot and a meter to follow the power rails until the voltage stops. Parts are matched to the original specification — the same panel type, not the cheapest one that fits the connector — and everything is tested before it goes back to you.

The alternative to a component-level repair is a whole new mainboard, and on an XPS or a Precision that quote is close to what the laptop is worth. We find the part that failed and replace that one. And when it is not worth doing — a cracked board, corrosion under the CPU — you get told, before you spend anything.

Fixfactor Laptops Motheboard Diagnostics with Fluke Multimeter
Fixfactor Preparing Motherboard For BGA GPU Replacement Task
Fixfactor Technician Diagnosing Laptop Motherboard Through Microscope Left Perspective
Fixfactor Technician Uses Microscope For Microsoldering Job
12+years repairing devices
220,000+repairs completed
4.9★from 1,000+ reviews

What Customers Say

Every repair carries a warranty. These are unedited reviews left on Google and Trustpilot.

4.9 ★★★★★1,000+ reviews on Google & Trustpilot

Good to Know

The questions we are asked most about Dell laptops repairs.

Not answered here? Ask us — we reply the same working day.

Dell quoted me for a whole motherboard. Can you do better?

Usually, yes, and it is most of what our bench does. A service centre replaces the board because that is the process they work to; we find the component that failed and replace that one. Diagnosis comes first and the quote comes before any work, so you can compare the two figures before you decide.

How long will it take?

A battery or a keyboard can often be done while you wait if we have the part. Screens are ordered for your exact model, so those are booked once the part is in — usually a couple of working days. Board-level work and liquid damage are investigative and need the machine on the bench for a few days; you leave it with us and we keep you updated.

Will I lose my files?

A screen, a battery or a keyboard does not touch your storage. Board-level work and liquid damage carry real risk, so tell us at drop-off if the files matter more than the laptop and we will recover those first. Back up anything irreplaceable before any repair, anywhere — that advice is not specific to us.

Do you use genuine Dell parts?

We use parts matched to the original specification, from suppliers we have used for years. For a screen that means the same panel type and resolution rather than a cheaper substitute that fits the connector. Where a genuine Dell part is the only sensible option we say so and price it that way.

How much is a Dell screen replacement?

It depends which panel your model has — Dell fits everything from a plain HD screen to a bonded 4K touch assembly. Send us the model or the service tag from the underside and you will have a fixed price the same day.

My Alienware overheats and shuts down. Is the graphics card dying?

Usually not. On gaming laptops it is nearly always blocked heatsinks and thermal compound that has dried out, and a proper strip, clean and repaste costs a fraction of a board. We measure temperatures under load before and after, so you can see it worked. If it does turn out to be the board, we repair that at component level too.

Have you got the part for my model?

Batteries and keyboards for the current ranges are usually in stock or here next day. Screens are ordered against your exact model, because Dell fits several different panels behind identical lids — most arrive in two to three working days, and 4K, OLED and touch assemblies can take longer. For models Dell no longer supplies we use tested original parts rather than substitutes, and we tell you which one your repair is getting before you agree to it. If a part cannot be had at a sensible price, you will hear that instead of a long wait.

We have a fleet of Dells at work. Do you handle business repairs?

Yes, and it is a large part of what we do. Batches, invoicing, collection and return, and one point of contact rather than a ticket per machine. Tell us how many and what is wrong with them and we will come back with a per-unit price.

Get a Quote

We price this one individually — what it takes varies from device to device, so we look before we quote.

Tell us what the device does and we’ll price it from your description. No need to bring it in for this.

You’ll normally hear back the same working day. If you don’t, give us a ring on 020 8543 7088 — it means something has gone astray.

Thanks — we have your request. We’ll come back to you with a price, usually the same working day.