Time-sensitive repair

Liquid Damage Repair

Spilled a drink, dropped it in water, caught in the rain? We clean, inspect and diagnose liquid-damaged phones, laptops and tablets at component level — and tell you honestly what can be done. The sooner it reaches us, the better the odds.

Device Got Wet? Every Minute Counts

Take a breath — then move fast. With liquid damage, the first few minutes really can decide whether your device needs a simple clean or ends up beyond saving. Here’s exactly what to do right now.

The faster it’s powered off, cleaned and assessed, the more we can save. Don’t wait it out — call us and bring it straight in.

1

Switch it off now

Don’t turn it on to “check if it still works” — power running through a wet board causes shorts and speeds up corrosion. If it’s on, kill the power.

2

Pull the battery

If it slides out, take it out. Built-in batteries need professional tools to reach safely — don’t force anything open.

3

Cards & case out

Remove the SIM, memory cards and case. Tip out any visible water gently — no shaking, no blowing, no tapping.

4

Get it to us fast

Skip the rice — it does nothing about the corrosion already spreading inside. Every hour matters: the quicker it reaches us, the more we can save.

Never use heat or a hair dryer

Heat warps components and accelerates corrosion. Avoid ovens, microwaves, radiators, direct sun and hair dryers. Drying needs controlled, low temperatures — not force.

What You’re Actually Paying For

The liquid damage fee isn’t a rinse, a soak in rice, or a quick look. It’s hours of careful, skilled work — and it buys you a real answer about your device.

Fixfactor technician inspecting a liquid-damaged laptop motherboard under a microscope during diagnosis

Full teardown, mapped

The device is stripped down completely and photographed under a microscope, so we can see exactly where the liquid reached.

Board review under magnification

Every corroded joint, trace and component is inspected at high magnification — the damage you simply can’t see with the naked eye.

Corrosion removed, shorts tested

Corrosive residue is cleaned out ultrasonically, then we test the board for short circuits and broken connections — point by point.

An honest assessment

You get a clear verdict: what’s wrong, what it would take to fix, and whether it’s worth it — before any repair cost is agreed.

Important: this fee covers the work and the assessment, and it stops the corrosion spreading further — it is not a guarantee that the device can be repaired. It applies even if the device can’t be saved. Often, though, removing the corrosion and confirming there are no shorts is all it takes to bring a device back to life.

Why Every Hour Matters

Corrosion starts almost the moment water meets the board — and races ahead if the device is still powered.

0–30 min

The best window

Shorts can happen within minutes on a powered device. Get it off and get it to us — this is when recovery odds are highest.

1–6 hours

Still very treatable

Corrosion is building as water, metal and oxygen react. Professional cleaning in this window often prevents lasting damage.

24+ hours

Damage sets in

Corrosion spreads across multiple components. Repair gets more complex and often needs parts replaced — but it’s still worth assessing.

Close-up of a liquid-damaged motherboard showing corrosion spreading across the circuit board

Not All Liquids Are Equal

What was spilled changes how aggressive the damage is — and how it’s treated. Every case is assessed individually.

Clean water

Tap or distilled water does the least chemical harm, though it still conducts and enables corrosion. Caught early, a clean often restores full function.

Lower risk

Drinks & beverages

Coffee, tea, juice and soft drinks carry acids and sugars that speed up corrosion and leave sticky residue. Needs thorough cleaning and inspection.

Moderate risk

Salt water

Highly conductive and aggressive — salt ions attack metal fast, causing rapid, widespread damage. Needs immediate treatment.

Higher risk

Chemicals & cleaners

Solvents and detergents can dissolve components and cause reactions that can’t be reversed. Often the toughest to recover.

Severe risk

What We Might Find Inside

Liquid damage is unpredictable. The diagnosis tells us which of these you’re looking at — and we’ll always tell you straight.

Often — a clean and a check

Removing the corrosion and confirming there are no shorts is enough. The device works again, no parts needed. This is a common, good outcome when it reaches us early.

Sometimes — a part or two

A corroded charging port, battery, screen or speaker needs replacing. Straightforward once the board is clean and tested — we quote before doing any of it.

Sometimes — board-level repair

Corroded traces or a failed chip need microsoldering — the component-level work most shops can’t do. This is where our specialism matters most.

Occasionally — beyond repair

Deep corrosion, or components burnt through several layers of the board, can’t be undone. And a full motherboard swap often isn’t an option — device motherboards are rarely sold as spare parts. When that’s the case we’ll tell you plainly — and we can usually still recover your data.

Our Professional Process

A systematic approach with proper lab equipment, built to maximise recovery and avoid causing further damage.

STEP 01

Disassembly & documentation

Fully taken apart and photographed under the microscope. We map the liquid’s path and record existing damage before touching anything.

STEP 02

Ultrasonic cleaning

Boards are cleaned ultrasonically in specialised solution, reaching the microscopic spaces that can’t be cleaned by hand.

STEP 03

Controlled drying

Components dried in a controlled, low-temperature environment to remove all moisture without heat damage — vital to stop future corrosion.

STEP 04

Inspection & testing

Post-clean inspection under magnification, plus meter testing for shorts, open circuits and component integrity across the board.

STEP 05

Repair or replace

Corroded components are treated or replaced, and damaged board traces repaired with microsoldering where needed.

STEP 06

Reassembly & full testing

Reassembled and tested end to end — charging, audio, cameras, connectivity and performance under load.

Fixfactor technician meter-testing a liquid-damaged laptop motherboard for short circuits
Meter testing for shorts and continuity
Corroded component being removed from a motherboard with controlled hot air for repair
Component removal with controlled hot air
Board-level microsoldering repair performed under a microscope at Fixfactor
Board-level repair under the microscope

Device Function vs Your Data

Telling us your priority up front helps us focus the work where it matters most to you.

Getting the device working

The goal is a reliable device you can keep using day to day.

  • Focus on the critical system components
  • Replace damaged parts for reliability
  • Full testing of every function
Typical outcome: device works again, may involve part costs.

Recovering your data

The goal is your photos, messages and documents — even if the device itself can’t be fully saved.

  • Temporary repairs to reach the data
  • Direct storage-chip recovery when needed
  • Priority on the memory and storage circuits
Typical outcome: data recovered, device may not be fully functional.

Our advice: if you haven’t backed up recently and there are irreplaceable photos or documents on there, say so up front. We can often achieve both — but a clear priority lets us spend the time where it counts.

Cleaning & Diagnosis Fee

An upfront fee for the cleaning and full assessment. Any repairs found are quoted separately, before we proceed.

Phones

from £59
cleaning & diagnosis
  • Full disassembly & inspection
  • Ultrasonic cleaning
  • Controlled drying
  • Microscopic assessment
  • Functionality testing
  • Clear diagnosis

Tablets & drones

from £75
cleaning & diagnosis
  • Full disassembly & inspection
  • Ultrasonic cleaning
  • Controlled drying
  • Microscopic assessment
  • Comprehensive testing
  • Clear diagnosis

Laptops

from £90
cleaning & diagnosis
  • Full teardown of components
  • Motherboard ultrasonic cleaning
  • Keyboard & component cleaning
  • Controlled drying chamber
  • Comprehensive testing
  • Component-level diagnosis

Microsoft Surface

from £100
cleaning & diagnosis
  • Specialist Surface disassembly
  • Motherboard ultrasonic cleaning
  • Screen & component cleaning
  • Controlled drying chamber
  • Comprehensive testing
  • Component-level diagnosis

Before you book, the honest bits

Prices shown are a starting point. Complex devices — MacBooks, or laptops with bonded (glued) screens — take more work to open safely, so they cost a little more. We confirm the exact fee before we start.
The fee applies whatever the outcome. It pays for the cleaning, the microscope assessment and stopping further damage — charged even if the device turns out to be beyond repair.
Repairs are quoted separately. If a part or board-level repair is needed, you get a clear price first and decide before we go ahead.
No surprises. The diagnosis usually reveals the full extent of the damage, so any repair quote is accurate — not a guess.

Liquid Damage FAQ

The questions we’re asked most about water damage repair and recovery.

Can you guarantee my device will be fixed?

No repair shop honestly can — liquid damage is unpredictable by nature. What we can do is give it the best possible chance with proper cleaning and a real diagnosis, fast. Outcomes range from very likely (clean water, caught early) to unlikely (salt water or chemicals), and we’ll tell you where yours stands.

It still turns on — does it really need cleaning?

Yes. Corrosion keeps working even when the device seems fine, and components can fail days or weeks later from ongoing chemical reactions. Professional cleaning removes the residue that causes those delayed failures.

Won’t rice do the same job?

No. Rice only pulls a little moisture from the air — it does nothing about the corrosive residue left inside, and can push dust into ports and speakers. Ultrasonic cleaning is the only reliable way to remove the damaging deposits.

How long does it take?

Cleaning and assessment takes 1–3 working days if you bring the device in, or 2–5 if you post it to us. If parts need replacing, the full repair usually runs 3–7 days depending on availability. We prioritise liquid damage because it’s time-sensitive.

What if you can’t fix it?

The cleaning and diagnosis fee still applies — we’ve done the complex work to assess and stabilise the device. But we can often still recover your data, and the cleaning stops further deterioration if you want to attempt recovery elsewhere.

Can you recover data if it won’t turn on?

Often, yes. We can sometimes restore just enough function to pull the data off, or in severe cases recover it directly from the storage chip. Data recovery generally has a better success rate than full device restoration.

Should I try to dry it myself first?

No. Home drying can’t remove corrosive residue and risks heat damage. The most useful thing you can do is get it to us quickly, while the damage is still reversible — every hour of delay lowers the odds.

Do you help with insurance claims?

We provide a detailed repair report and documentation you can submit to your insurer. We can’t guarantee their decision — policies vary — but you’ll have everything you need for the claim.

Device got wet? Don’t wait it out

The sooner it reaches us, the better the chances of saving it. Book the cleaning & diagnosis and we’ll tell you exactly what it needs.