Work with Fixfactor
Independent electronics repair in London. Real diagnostics, microsoldering, data recovery — not just part swaps. We’re looking for people who take the work seriously.
Device Repair Technician
About Fixfactor
Fixfactor is an independent electronics repair company based in London. We’ve been repairing phones, laptops, tablets, game consoles, and drones for over 12 years, with 220,000+ completed repairs and a 4.9-star rating across Google and Trustpilot.
We do real repair work — not just part swaps. Our services range from screen replacements and battery swaps to component-level motherboard repairs, microsoldering, and professional data recovery. Our Victoria location operates from Spaces coworking on Wilton Road, two minutes from Victoria Station.
The Role
We’re looking for a skilled, reliable technician to run our Victoria repair point. You’ll be the face of Fixfactor at this location — handling diagnostics, carrying out repairs, and looking after customers who walk in or drop off devices.
- Diagnosing faults on phones, laptops, tablets, and other devices
- Carrying out modular repairs: screen replacements, battery swaps, charging port repairs, back glass replacements
- Performing software troubleshooting — OS reinstalls, data transfers, virus removal (Windows and macOS)
- Communicating with customers — explaining what’s wrong, what it costs, and how long it takes
- Managing repair bookings and device intake at the Victoria location
- Coordinating with our Wimbledon workshop for advanced repairs that require microsoldering
- Occasionally transporting devices between our Victoria and Wimbledon locations
- Keeping the workspace clean, organised, and professional
What We’re Looking For
- Hands-on experience repairing phones and/or laptops — this isn’t a trainee role, we need someone who can diagnose and fix devices from day one
- Strong diagnostic skills — you can identify the cause of a fault, not just the symptom
- Comfortable with both hardware and software: you can replace a screen and reinstall Windows or macOS
- Good with people — you’ll be speaking to customers daily, often ones who are stressed about their broken device. Calm, clear, honest communication matters
- Reliable and punctual — you’ll be opening and running this location, often independently
- References from a previous employer required
- Experience with microsoldering or component-level board repair
- IT support experience (networking, troubleshooting, business tech)
- Familiarity with a range of device brands (Apple, Samsung, Google, Microsoft Surface, etc.)
- Living in south-west London or central London — occasional device transport between Victoria and Wimbledon may be needed
- Comfortable using project management tools and finding tasks to pick up independently when the bench is quiet
What We Offer
A real career path, not just a job.
This isn’t a high-street phone shop chain. You’ll be working in a small, skilled team where your contribution is visible and valued. We invest in people who invest in the work.
- Starting pay from £13.00/hour — reviewed regularly, with increases tied to your skills, reliability, and the revenue you help generate
- Progression into advanced repairs — if you want to learn microsoldering, motherboard diagnostics, and data recovery, we’ll support that development. Our Wimbledon workshop has the equipment and expertise, and we actively cross-train
- Autonomy — you’ll run the Victoria location day-to-day. We trust our technicians to make decisions, communicate with customers, and manage their workload
- Professional environment — our Victoria point is inside Spaces coworking, a modern, well-equipped workspace near Victoria Station
- 21 days holiday per year plus bank holidays
- 6-month probation period with a review at the end
As your skills grow, so does your pay. We’ve built this company over 12 years by doing excellent work — and we reward the people who help us maintain that standard.
How to apply
Send your CV and a brief message about your repair experience to victoria@fixfactor.co.uk
Subject line: Device Repair Technician — [Your Name]
Tell us what devices you’ve worked on, what repairs you’re confident with, and what you’d like to learn. Keep it short — we’d rather see your skills than read a long cover letter.
We’ll ask for references from your most recent employer before making an offer. If you have photos or videos of your repair work, feel free to include a link — it’s not required, but it helps.
Device Repair Technician
(Level 3–4)
The Role
We’re always looking for skilled technicians to join our Wimbledon workshop — our main repair hub with professional-grade equipment for advanced diagnostics and component-level work.
This is not a trainee role. You should have existing hands-on experience with device repairs at Level 3 or Level 4 — component-level board repair, microsoldering, or equivalent.
We offer further training and development in advanced techniques. Our workshop is equipped with professional microscopes, thermal imaging, and precision soldering stations. Pay is £13–15/hour depending on your existing skills, with room to grow as you take on more complex work.
What We’re Looking For
- Proven L3/L4 repair experience on phones, laptops, or tablets
- Comfortable with component-level diagnosis and repair
- Self-motivated, reliable, and able to work independently
- References from a previous employer required
What We Offer
- £13–15/hour depending on skills, reviewed based on output and progression
- Professional-grade equipment — microscopes, thermal imaging, microsoldering stations
- Cross-training between Victoria and Wimbledon locations
- Supportive, small team where your skills are valued
- 21 days holiday per year plus bank holidays
- 6-month probation period with review
How to apply
Send your CV and a brief message about your repair experience to marcin@fixfactor.co.uk
Subject line: Device Repair Technician (Wimbledon) — [Your Name]