Laptop, Phone & Tablet Repairs in London

We never delete your data on purpose, and we don’t reset your device without asking you first. Most repairs leave your files untouched. Still, any repair carries a small but real risk of data loss, so we can’t guarantee your data will be there afterwards or accept liability for data lost during a repair. Please back up anything important before you hand the device in.

If you can’t make a backup and the files matter, tell us before we start. We’ll explain the risk for your repair, or suggest data recovery first.

We ask for your passcode so we can test the device before and after the work. You can keep it private, but the full test then waits until you’re back with us.

Common repairs such as screens and batteries have fixed prices on each device’s page. Faults without an obvious cause start with a paid diagnosis, and if you go ahead with the repair, the fee is credited towards it.

The diagnosis finds the fault and gives you a quote. One symptom can have several causes, so it pays for bench time with a microscope, thermal camera and meters. It isn’t a promise that the device can be repaired, so the fee is not refunded if you decide not to go ahead or the repair turns out not to be possible, unless our diagnosis was wrong. A device already opened by another repairer costs a little more to diagnose. Current fees are on our diagnostics page.

Nothing beyond the diagnostic fee. If you came in for a fixed-price repair with no diagnosis, you pay nothing. The fee pays for finding the fault and working out a fix and its price, not for a guaranteed result, so it stays charged when a repair isn’t possible, for example when a part can no longer be sourced or damage only shows once the device is open. Parts ordered for you go back to the supplier at no cost to you.

The exception is a mistake on our side. If our diagnosis turns out to be wrong, or our work caused the failure, we refund the diagnostic fee too. Data recovery works differently: see the data recovery service policy.

Bring it in and let’s look. Looking deeper is what we’re known for. A laptop or phone that won’t turn on, won’t charge or died after a spill has often lost one small component on the motherboard, and in many cases we replace that part instead of the whole board. See microsoldering and motherboard repairs.

One honest warning: a device another shop has already opened or tried to fix is often in a worse state than before. Damaged connectors, missing parts or heat damage on the board make a repair harder, and sometimes impossible. Tell us what was done to it, and after the diagnosis we’ll be straight with you about the odds.

After a spill, switch the device off, don’t charge it and bring it in quickly; our liquid damage page explains why.

We usually fit the best-quality part available for your device, and we always tell you which part goes in. For many devices the only option is a high-quality replacement rather than an original. Where there are several options at clearly different prices, we give you the choice.

Some replacement screens differ slightly from the original in colour or brightness. An independent repair may affect a manufacturer’s warranty, and no repair can promise water resistance afterwards. More in OEM and non-OEM parts explained.

You can walk in without booking and leave your device with us. We repair it and let you know when it’s ready to collect, usually within 1-5 days depending on the device and the fault.

If you want it repaired the same day while you wait, book a visit and pay a deposit, so we can have the part ready when you arrive. A standard repair such as a screen or battery then takes 15 minutes to 2 hours. Faults that need a diagnosis take longer, and we tell you how long once we’ve looked.

The workshop is open Monday to Friday 9:00-18:00 and Saturday 9:00-16:00. Book a visit.

Yes, from anywhere in the UK. Tell us what it’s doing, post it to our workshop or have a courier collect it, and we’ll message you when it arrives, when we’ve found the fault and when it ships back.

Standard repairs take 2-5 working days, or 1-3 with Priority, plus delivery. Nothing is repaired until you approve the quote, and the device comes back tracked and insured. How to pack it is on our mail-in repair page.

Repairs that replace a part are guaranteed for 6 to 12 months, depending on the part, and we tell you which applies. Board-level microsoldering repairs carry 6 months. The warranty covers the part we fitted and our work: if either fails, we fix it again free.

It doesn’t cover new damage, liquid damage after the repair or faults unrelated to the original job, and it ends if someone else opens the device. Full terms on our warranty page.

As a rough rule, repair it if the repair costs less than half of a comparable replacement. Our Repair or Replace tool gives you a verdict for your own device. If a repair isn’t worth it, we say so before you pay for anything.

A repair also keeps your setup and files where they are. An older laptop often runs noticeably faster after an SSD and memory upgrade.

Yes. We repair laptops, phones and tablets for companies and schools on account, with one point of contact, and do board-level repair and data recovery for other repair shops, white-label. See business repairs.

For IT support and device management, yes, through our sister brand Evolfe: IT support for business at Evolfe.