Windows System Repair


Get the Windows operating system reinstalled to fix any possible software problems.

We backup your personal files even if the computer doesn’t start [?]

After we confirm the hard drive storage is healthy, we delete its content and start Windows installation

Installation process takes 3 hours, restoring your data up to 1 day [?]

We can advice you about importance of the security software and creating backups



Price may be different if you need your data to be backed up or any additional settings or software for the Windows system. 

Visit Our Store


Is your Windows computer running really, really slow or not at all ?

There can be many reasons for new Windows installation. If you frequently see blue error screens, if the Windows system doesn’t load, if the hard drive has to be replaced or your computer runs very slow, best solution is to completely reinstall the Windows.
Please note that a basic fresh Windows installation would mean that your computer will be like from the shop: any of your applications, saved passwords and personal files would be lost. If you don’t mind, lets go ahead, otherwise read further.
Before we do anything, we ask you for your personal files backup, applications which you use, especially those with separate license key (Microsoft Office, Adobe Photoshop, AutoCAD, etc) and any other which you need to have installed back (Skype, Chrome, iTunes, Spotify, etc). If you need your printer software to be installed, let us know. Any of this special requirements will add the cost but before we start the job, we will give you the quote.

Windows installation service, we can install Windows on your computer, same day in London

Windows may start to cause problems with a time you use it. It depends on software you install, the way you shut it down or how frequently you install and uninstall the software. Windows system has been designed to be refreshed every year or so and only then it will run at its optimal speed.


If You Bring It


Book and appointment and visit our Store in London. Get your phone, tablet or laptop repaired on the same day, while you wait. Enjoy free Wifi, coffee, sweets and fruits.

1. Contact us first (call: 0208 543 7088) regarding required phone, tablet or laptop repair service or book the repair on the website.

2. Bring your faulty phone, tablet or laptop, fill the repair form in the store, get the confirmation note and leave your device with us.

3. Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than the time we agreed.

4. Finally, after agreed period of time your phone, tablet or laptop is ready for collection, repaired.

Would you like to bring your phone, tablet or laptop ? Use the booking calendar from below.

Remember to mention the model of your device are you going to bring, thank you.

April 2019
Mon Tue Wed Thu Fri Sat Sun

If You Send it  


Same day return after we fix your phone. Give us a call or use the website to book the repair. Write the order number on the package and send your phone, laptop or tablet to our Store.

1. Add the phone, tablet or laptop repair service to the Cart by clicking the “Post Your Device” button on the page of repair service which you need.

2. Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout).

3. Wrap your phone, tablet or laptop safely. We suggest to use the Insured Mail service (insured up to £500 and costs £9).

Please send your device to:

Fixfactor (known as Raphone)

136 Kingston Road

SW19 1LY London

Write the Order number on the outer of the box.

4. Once received, you will be contacted and the repair will start immediately.
5. You will get a confirmation e-mail after we fix your phone, tablet or laptop. We always return it with a recorded mail service.

Delivery methods
Phone repair delivery method of your phone to our store based in London

We use Royal Mail Recorded or Next Day Delivery by 1pm (insured up to £500) for mobile phone nationwide repair service. Londoners can use a bicycle courier service for same day repairs (it is optional with additional cost).

Accepted payment methods
Paymeny methods accepted by phone and computer repair store in london raphone

Debit or Credit Card, Apple Pay, Android Pay, Paypal, payments over the phone, bank transfers or cash on collection while in the Store. You can send the phone first and pay after repair (while the phone is still with us).

Prepaire Your Device Before You Post It

1. Backup your data if possible.  We leave your device’s internal storage untouched so it is optional.

2. Remove the passcode / password  or include it with your phone so we can test the phone after repair.

3. Remove the Sim Card and micro SD card.

4. Don’t include any accessories.

5. Write the Order Number or your name on the outside of the box.

Do You Need A Home Visit ?


Do you need on-site repair, home computer setup or any other IT help ? We come to you, anywhere in the South West London. Some phone repairs we can perform in your office. Please call.

If you need us to come to your house or office, let us know at least 3 hours in prior to the visit.

Areas covered: South Wimbledon, Wimbledon, Raynes Park, Morden and other within 2 miles from our office.

We can do while we there:

  • Software help for your Mac, Windows laptop or PC including viruses, speed optimalisation or software setup
  • Help with new computer setup, additional software installation
  • Data transfer between computers
  • Network setup, administation tasks
  • Printer setup
  • Cloud based solutions integrations, backup storage setup
  • Hi-fi systems setup
  • Some basic hardware setup including hard drive replacements, RAM memory upgrades

We charge per hour or per job, whatever is easier for you. There is minimum of £50 charge per visit and £40 per hour afterwards.