Cookies
This site stores almost nothing. No advertising, nothing that follows you to another website, nothing sold or shared. Three things wait until you say yes.
Your choice
One switch, three things: Google Analytics, Apollo and Google reCAPTCHA. Say no and everything still works – the enquiry forms fall back to our own spam filtering.
Everything this site stores
| What | Who | What it does | How long | Why |
|---|---|---|---|---|
| Booking basket | LatePoint | Remembers the slot and service you picked while you book. | Until you close the browser | Needed for booking |
| Shop basket and checkout | WooCommerce | Remembers what is in your basket and keeps you signed in through checkout. | Session to 2 days | Needed for the shop |
| Payment and fraud checks | Stripe, on the payment pages only | Confirms a card payment is genuine. | Set by Stripe | Needed to take payment safely |
| Chat button | Chaty | Remembers whether you opened or closed the chat bubble. | Until you clear your browser | Remembers how you left the page |
| Timezone and display | Fixfactor | Shows booking times in your timezone and remembers small display choices. | Session | Remembers how you left the page |
| Site search counts | Fixfactor | Counts what people search for here so we can add what is missing. The words are counted, never who typed them. | Up to 400 days, aggregated | Statistics |
| Google map | Google, on the contact and Wimbledon pages | Shows where the workshop is. We measured it: it stores nothing on your device. It does tell Google your IP address and which page you are on. | Nothing stored | Shows you where to come |
| Google Fonts | Google, on a few pages | Loads a typeface. Stores nothing; tells Google your IP address. | Nothing stored | Typography |
| Google Analytics | Google, only if you allow it | Counts visits and which pages people use. No advertising signals are sent. | Up to 14 months | Only if you allow it |
| Apollo | Apollo, only if you allow it | Works out which company a business visitor comes from, from the network address. It identifies organisations, not people. Data goes to Apollo in the United States. | Set by Apollo | Only if you allow it |
| Google reCAPTCHA | Google, on three enquiry forms | Blocks automated spam. | Set by Google | Only if you allow it |
What we do not do
- No advertising or remarketing pixels. Nothing here follows you to another website.
- No profiles of you. We do not build a picture of you from what you read. Apollo identifies the organisation a business visitor comes from, never the person.
- No selling or sharing of browsing data.
- No cookie wall. Saying no costs you nothing on this site.
Changing your mind
Use the buttons above. The switch works both ways and takes effect straight away; clearing your browser data also resets it. If you would rather ask a person, email hello@fixfactor.co.uk.
For everything else we do with personal data – what we hold, why, and your rights – see our privacy policy. If you think we have got something wrong you can complain to the Information Commissioner’s Office.
Last updated: 3 September 2026.