iMac 24 repairs

2021–2024 Models A2438, A2439, A2873, A2874, A3247, A3137

Screen assemblies, power faults and board-level repair on the 24-inch iMac – M1, M3 and M4 – done in our own workshop rather than sent away.

iMac 24 repair at Fixfactor, London
Walk-in · Wimbledon Mail-in · UK wide Up to 12-month warranty Tested, proven parts

Repairs

Something is broken or worn out.

Software & Data

It powers on, but it will not behave.

Know the fault, but don’t see it listed? Describe it and we’ll price it from your description – free, no device needed. Not sure what’s wrong? That’s what the Diagnostics Service above is for.

Which iMac 24 is yours?

The repair depends on which generation you have, and they look identical from the outside. Click the Apple menu › About This Mac – the model number is on the same line as the year. If it will not switch on, it is printed in small type on the underside.

A2438 M1 · 2021 · four ports
A2439 M1 · 2021 · two ports
A2873 M3 · 2023 · two ports
A2874 M3 · 2023 · four ports
A3247 M4 · 2024 · two ports
A3137 M4 · 2024 · four ports

Not sure? Send us a photo of the underside and we will read it for you – it takes us a minute and saves you ordering the wrong part.

What we see most on the 24-inch iMac

It is a laptop board behind a 4.5K display, which is why the faults look more like a MacBook than an old iMac. Cracked and pressure-marked panels come in most often – the glass is bonded to the LCD, so it is one assembly. After that: dead on arrival with no chime and no fan, which is usually the internal power supply or the board; USB-C ports that have stopped charging or passing data; and displays with backlight but no picture.

What cannot be upgraded, whatever you have been told

Memory is inside the M-series chip and storage is soldered to the logic board. There is no RAM slot and no removable SSD in any 24-inch iMac, so no shop can upgrade either after purchase – if somebody has quoted you for it, they are quoting for a machine they have not opened. External storage over Thunderbolt is the only real route, and on these machines it is fast enough to work from.

If the Mac is dead and your files are on it

Soldered storage changes what recovery means. There is no drive to remove and read elsewhere – the files sit on chips wired into the board, so getting them back means repairing the board far enough to boot or to read the chips directly. That is work we do here, but it is not guaranteed and it is not cheap. We assess first and tell you plainly whether it is realistic before you commit to anything.

Good to Know

The questions we are asked most about iMac 24 repairs.

Not answered here? Ask us – we reply the same working day.

Can the screen be replaced on its own?

Yes, but not the glass on its own – the panel and the glass are bonded into one assembly on every 24-inch iMac, so a cracked screen means a new display unit. We fit it and re-seal the machine with the correct adhesive, so it closes the way it did from the factory.

Can you add memory or a bigger SSD?

No. Memory is part of the M-series chip and the SSD is soldered to the board. Neither is upgradeable on any 24-inch iMac, by us or by anyone else. Thunderbolt external storage is the only way to add space.

It will not switch on at all. Is it worth repairing?

Usually worth diagnosing, at least. Power supply failures and board-level faults on these are repairable at component level here rather than by swapping the whole logic board, which is what makes the difference between a sensible bill and a write-off. We diagnose first and quote before any work starts.

How long will it take?

Bring it in and leave it with us. Display assemblies are ordered per machine, so there is no same-day option on a desktop – most screen and board jobs run to a few working days and we keep you updated while it is here.

Do I need to bring the keyboard and mouse?

No, just the iMac and its power lead. If the fault only shows up with something plugged in, bring that too – it saves us reproducing it blind.

Get a QuoteAsk a Question

We have to price this service individually due to different factors.

We fix plenty that is not on the list above. Tell us what the device is and what you need doing.

Ask us anything: parts, timing, your data, whatever matters to you.

We usually reply within the day. If you need an answer sooner, call us on 020 8543 7088.

Thanks - we have your request. We’ll come back to you with a price, usually the same working day.