Sony Xperia Repair
Find your model.
Choose your Sony Xperia model
Not sure which one you have?
On the phone: Settings › About phone shows the model name and number. Sony numbers its generations in Roman numerals, so an “Xperia 1 V” is the fifth Xperia 1 rather than an Xperia 1 – if that is where the confusion is, send us a photo and we will tell you which one you have.
Most Common Sony Xperia Repairs
The work that comes through most often, from the Xperia L and 10 to the Xperia 1 flagships.
Screen Replacement
Cracked glass, dead touch, lines down the panel. Xperia displays are the hardest mainstream-brand screens to buy in the UK, and on the older flagships – Xperia 1 through to the 1 V – the panel is a bespoke 4K 21:9 part made in small numbers for a phone shape nobody else built. We confirm availability for your exact model before you travel.
1–2 hours* About Screen RepairsBattery Replacement
Runtime that has halved, or shutdowns with charge still showing. Replaced with a full-capacity cell and fresh adhesive, and tested before it goes back to you.
About 1 hour* About Battery ProblemsCharging Port Repair
USB-C that charges only at an angle, or not at all. Cleaned first – often that is the entire fault – then repaired or replaced at the board.
1–2 hours* About Charging FaultsHeadphone Jack & Audio
Sony is one of the last makers still fitting a 3.5 mm socket, and a socket a plug goes into a thousand times is a wearing part. Crackle, one channel dropping, a plug that no longer holds – that is a jack replacement, not a phone replacement.
Under 1 hour*Water Damage Recovery
Ultrasonic cleaning of the board, then component-level work on whatever the liquid reached. Sony still fits a toolless SIM and memory-card tray, so it is worth checking yours is fully seated – it is the one opening on an Xperia you can leave slightly proud without noticing.
1–3 working days** About Liquid DamageBack Panel Replacement
Shattered rear glass replaced and re-sealed. Xperia back panels are ordered in rather than kept on a shelf, so tell us the model and the colour when you book.
Typically 1–2 hours*Symptoms pointing in several directions? How Diagnostics Works
Times assume the part is already on the bench. Xperia parts are the hardest of any mainstream brand to source in the UK, so on this brand more than any other: tell us your model before you travel and we’ll confirm what is obtainable first.
Liquid damage is quoted after the board has been cleaned and read, not before. If corrosion has reached the charging circuit or the power rails, the work runs longer – you hear that at the point we know, not at the counter.
The Difference on an Xperia Repair
On most phones the fault is the hard part. On an Xperia it is usually finding the part.
Sony Xperia Repair Specialist in London
Xperia owners are a small club, and it becomes obvious the moment something breaks.
Sony sells a fraction of what Apple and Samsung sell in the UK, and the repair trade follows the volume: most high-street shops hold no Xperia parts at all, and a good number will not take the phone. We do, and have for years. But we are straight about where the difficulty sits – on an Xperia the fault is rarely the hard part. Sourcing the panel is.
It gets harder the further back you go. The Xperia 1 through to the 1 V used a 4K 21:9 display: a bespoke panel, made in small numbers, for a shape no other manufacturer built. Sony dropped both the resolution and the ratio with the Xperia 1 VI, which moved to a conventional 19.5:9 screen, and the 1 VII and 1 VIII kept it. On this brand, newer is genuinely easier to repair than older.
Four things you’ll hear from us first
- Whether the part exists. On an Xperia that is the whole question. We check availability for your exact model before you commit to anything, and before you post a phone to us.
- What each option costs. Original-grade panels where they can be had, tested alternatives where that makes better sense for the age of the phone. Both priced before we start.
- Whether Sony should be doing it free. If your handset falls under a Sony programme we will tell you, and send you there instead. That has come up on the Xperia 1 VII more than once.
- Whether it is worth repairing. On an older Xperia the screen can cost more than the phone is worth today. That is your call, but it should be an informed one.
The Xperia 1 VII Power Fault – Check Before You Pay Anyone
If your Xperia 1 VII shuts down on its own, restarts unprompted, or will not power on at all, stop before you book a repair. Sony confirmed a manufacturing defect on the circuit board of some 1 VII units – traced to temperature and humidity during manufacture – suspended sales in July 2025 and opened a free replacement programme. Affected handsets are identified by IMEI on Sony’s own checker, and the programme is still running. Check yours on Sony’s support page first. We would rather you spent nothing here than paid us to replace a board Sony will replace for free.
The Jack and the Card Slot, and Why They Matter
Sony is close to the last manufacturer still fitting a 3.5 mm headphone socket and a microSD slot, and both are on the current Xperia 1 VIII. That is a real advantage right up until one of them fails – a socket that a plug goes into and out of a thousand times is a part that wears. Crackling, one channel dropping out, a plug that no longer clicks home: that is a jack replacement, and it is a small job. Same with a card slot that has stopped reading. Neither is a reason to replace a phone.
Post Your Xperia From Anywhere in the UK
You don’t have to be in London. Send it tracked and insured from anywhere in the UK and it comes back the same way. Tell us the model and the fault before you post it, so we can confirm the part is obtainable before your phone is in a box. On this brand that step matters more than on any other. See exactly how mail-in repair works.
Any Model, If the Part Exists
The grid above is the Xperia handsets that have a page here. The current line – Xperia 1 VIII, 1 VII and 1 VI, the 10 VII, and the Xperia 5 V, which is the last of that line so far – comes through the workshop as well, along with plenty that predate all of them. The two conditions are the same on every phone that lands on the bench: the part still has to exist, and the price has to make sense to you. Nothing else disqualifies a repair.
On an Xperia the first condition does more work than it does anywhere else, and it cuts both ways: a handset launched this year can be waiting on an aftermarket that has not appeared yet, and a handset from six years ago can be waiting on one that has dried up. Either way we ask our suppliers rather than guess. On an older or rarer handset a screen or a board can come close to what the phone is worth today. We put that number in front of you before anything is ordered, and people go ahead more often than you would expect – usually because what they want back is what is on the phone rather than the phone itself. If the price is what stops you, ask about a tested used part: a screen or a board taken from a working handset, checked before it goes in, where one exists for your model. It is not always the right answer and we will say so when it isn’t.
Not on the grid, or not sure which Xperia you have – ask for a quote and we’ll tell you what is possible and what it would cost.
Pick your model above to see repair options and pricing, or visit our Wimbledon workshop.
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Sony Xperia Repair FAQs
Everything worth knowing before booking an Xperia repair.
How long does an Xperia repair take?
Screen and battery work runs 1–2 hours once the part is on the bench. Getting it onto the bench is the part that varies on this brand, so we confirm availability before you make a trip. Board-level faults are diagnosed first and quoted with a realistic timeline before any work starts.
Can you actually get Sony Xperia parts?
Often, and that is the honest headline: on an Xperia the question is far more often whether the part still exists than whether the fault is fixable. Sony sells a small fraction of what Apple and Samsung sell here, so the aftermarket behind it is the thinnest of any mainstream brand. We check availability for your exact model before you commit to anything – and we tell you when the answer is no rather than take the phone and find out later.
My Xperia 1 VII keeps shutting down or will not power on.
Check with Sony before you pay anyone, including us. Sony confirmed a manufacturing defect on the circuit board of some Xperia 1 VII units and runs a free replacement programme, with affected handsets identified by IMEI. If yours is on that list, the repair costs you nothing through Sony – and we would rather tell you that now than quote you for a board.
Are the older 21:9 Xperia screens still repairable?
Yes, when the panel can be found. The Xperia 1 through to the 1 V used a 4K 21:9 display made in small numbers, and that is what makes those screens expensive and slow to source rather than anything about the repair itself. Sony moved to a conventional 19.5:9 panel with the Xperia 1 VI, and everything from that point on is easier and cheaper to put right.
Can you replace the headphone jack or the memory-card reader?
Yes, and separately from anything else. Sony is one of the last makers still fitting both, which means both are real components that can wear out and be replaced on their own. Crackle, a dead channel, a loose plug or a slot that has stopped reading cards are all small jobs, not reasons to replace a phone.
Do you repair Xperias other shops have turned away?
Regularly – it is most of why Xperia owners find us. Most shops replace parts, and when the fault is on the board there is nothing to swap. We work at component level: microsoldering, hot air rework, ultrasonic cleaning and microscopes. That covers corroded boards after liquid damage, phones that will not power on, and charging circuits that have failed rather than ports that wore out.
How does the diagnostic fee work?
Diagnostics is £39, paid upfront – at the counter, or online if you post the device in. Go ahead with the repair and the fee is credited in full, so the assessment costs you nothing. If the phone turns out to be beyond economical repair, the fee covers the work of finding that out and you walk away knowing.
Where are you, and when are you open?
One workshop: 136 Kingston Road, Wimbledon, London SW19 1LY – walkable from Wimbledon Station and the Merton Park tram stop. Open Monday to Friday 9am–6pm and Saturday 9am–4pm. If you are coming near closing, call ahead so we can finish on the day.
Can I post my Xperia in from outside London?
Yes – tracked and insured, from anywhere in the UK, and it goes back the same way. Tell us the model and the fault before you post it, so the part is on the bench when the phone lands rather than ordered afterwards. See how mail-in works.