Tech & IT Support Services for Coworking Members
Supporting coworking spaces and their members with device repairs, AI implementation, tech optimization, and ongoing maintenance. Professional solutions that keep modern workspaces running efficiently.
Our IT brand
Serving members at
Our Services
Three pillars of IT partnership — resolve, prevent and evolve your operations
- Technical Incident Response — Hardware faults and repairs, system crashes and critical failures
- Software & System Recovery — Windows, macOS and cloud platform troubleshooting
- Data & Access Recovery — Urgent data restoration and access reinstatement
- Security & Continuous Monitoring — Firewalls, endpoint protection, VPNs and intelligent system monitoring
- Structured Onboarding & Access Control — Secure setup, permissions and device configuration
- Backup & Recovery Planning — Automated backups with clear recovery protocols
- Ongoing System Maintenance — Updates, optimisation and environment health checks
- Operational Review — Assessing tools, processes and workflows to identify bottlenecks and inefficiencies
- Process Improvement — Clear roadmap to reduce manual repetition and system overlap
- Practical AI Integration — Real workflow automations that save time, not experiments
- Technology Alignment — The right tools structured around your real workflows
- Implementation & Rollout — Structured deployment with team adoption support
Who We Work With
From solo founders to established companies—tailored support that grows with you.
Solo Founders
just you
- Need fast fixes when your laptop dies mid-project
- Can’t afford tech downtime—every hour matters
- Want pay-as-you-go flexibility, not long contracts
- Looking for someone who gets the solo hustle
Scale-ups
5-20 people
- Growing fast but IT is becoming chaotic
- Need stable, predictable tech support costs
- Onboarding new team members takes too long
- Want someone who scales with us, not slows us down
Established Companies
20+ people
- Need strategic tech partner, not just repairs
- Compliance, security, and data protection are critical
- Want proactive planning, not reactive firefighting
- Looking for someone who thinks like a CTO
IT Support Packages
Flexible monthly plans that scale with your business—from startup to enterprise
Core
per user/month
Essential IT cover for early-stage startups
- Up to 3 remote support incidents/month
- Email & ticket portal support
- Basic maintenance & monitoring
- Antivirus & security configuration
- Remote work tools support
Professional
per user/month
Proactive growth support for scaling businesses
- Managed antivirus & endpoint protection
- Remote access and support
- Device monitoring & health checks
- OS patching & updates
- Email security (Microsoft 365)
- Data backup — up to 5TB/user
- Business-hours support
Complete
per user/month
Fully managed IT for established companies
- Everything in Professional, plus:
- Fully managed data backup — up to 10TB/user
- Advanced monitoring & alerts
- Microsoft 365 management & MFA
- 4hr response time
- Optional onsite support
Dedicated
tailored to your needs
Enterprise-grade solutions with complete flexibility
- Everything in Complete
- Unlimited data backup
- Custom response time SLA
- CTO-level strategic consulting
- White-glove onboarding & migration
- Dedicated integrations & workflows
Real Client Examples
Actual services we’ve delivered to coworking members—no marketing fluff, just what we did
Regular repairs keep devices running longer
Remote troubleshooting when you need it
Quick fixes for meeting room tech issues
Software optimization saves actual hours
What Makes Us Different
Selective IT support for London coworking teams
We Limit Our Client Numbers by Design
Most IT companies chase volume. We chase quality.
- 47-minute average response — impossible with 500 clients
- Personal relationships — we know your name, business, and tech setup
- Limited capacity — currently supporting 48 London coworking businesses
- Selective onboarding — we turn down clients who don’t fit
Why it matters: You’re a priority client, not ticket #4,872 in a queue.
We Understand Coworking Business Reality
Your challenges aren’t “unusual” — they’re your normal. We get it.
- Volatile team sizes — 2 people in January, 12 in July, 8 in October
- Budget fluctuations — funding flush → runway concern → breakeven
- Multi-location teams — Monday at Spaces, Wednesday at WeWork, Friday remote
- Device chaos — mix of Mac/Windows, personal/company, new/ancient
What we don’t say: “You need to standardize everything first.”
What we do: Make your actual setup work reliably.
Built for London Coworking Ecosystem
Not just “same building” support — we serve 19 coworking locations across London.
- Central London — Spaces Victoria, WeWork locations, Fora sites
- East & West — Second Home, TechHub, Huckletree, The Clubhouse, Work.Life
- 11 years serving London — embedded in the coworking scene since 2014
Logistics: Same/next-day onsite for emergencies · Pickup/delivery for repairs · Remote-first for 90% of issues · You choose: desk-side, workshop, or remote
What 11 Years Taught Us About Startups
220,000+ repairs, but more importantly, hundreds of startup journeys.
- Pre-revenue bootstrapping → Series A exit
- Solo founder → 80-person scale-up
- Consumer pivot → B2B pivot → complete tech overhaul
- Near-bankruptcy → profitability → acquisition
What this means: We’ve seen your situation before. Honest advice (sometimes “don’t spend” is right). Long-term thinking. No judgment on your tech chaos.
Average client relationship: 3.2 years — they stay because we adapt with them.
Questions We Get Asked
Honest answers about how we work with coworking members
Yes. We’re based in the same building. For most repairs (screen replacements, battery swaps, software issues), we aim for same-day turnaround. We’ll assess your device within 2 hours and give you a realistic timeframe. If it takes longer, we can provide a loan laptop so you don’t lose work time.
Depends what you need. Emergency MacBook screen repair: £200-350. One-off laptop fixes: from £85/hour. Monthly support packages for small teams start at £450/month (covers 5 users, priority response, basic IT support). We always quote before starting work – no surprises.
Call us immediately. For members with support packages, we can be at your desk within 30-60 minutes with diagnostic tools or a backup device. For pay-as-you-go clients, we’ll prioritise emergency situations – real business impact gets fast response. We’ve saved countless client meetings.
Both work. For Spaces Victoria members, we can collect from your desk. For other London coworking spaces (WeWork, Fora, HQ), we offer pickup/delivery or you can drop off at our Victoria location. Software issues and quick fixes often happen at your desk – no need to move.
Absolutely. Half our coworking clients are solo. You pay per job – no monthly fees unless you want them. Many solo founders use us for emergency repairs and one-off projects (setting up cloud backup, AI workflow automation). You’re not too small for us.
Maybe. Call us – we don’t do scheduled after-hours, but for genuine emergencies (investor pitch, client deadline, product launch), we’ve stayed late or come in early. We’re not robots with 9-5 hours. Real business emergencies get real responses.
We’re in the building. We understand coworking life – tight budgets, fast growth, changing teams. Most IT companies want monthly contracts for 10+ users. We work with one-person startups on Monday and 20-person scale-ups on Tuesday. We don’t upsell – if your £500 laptop isn’t worth fixing, we’ll tell you.
Evolfe grew out of over a decade of Fixfactor’s experience — but goes further than reactive repairs. Where Fixfactor resolves problems that have already happened, Evolfe works to prevent them and acts as your technology partner when they do occur. We separated Evolfe from Fixfactor to keep our device repair services distinct from our IT support offering for businesses. Evolfe delivers ongoing IT support, infrastructure development, and modern technology solutions — including agentic AI and workflow automation — for freelancers, startups, and businesses of any size. If you enquire through this page, the Evolfe team will be in touch — same people, same expertise, focused entirely on helping your technology work for your business.
Get Started
We respond within 2 hours during business hours.
What Happens Next
- Within 2 hours We’ll review your message and respond with initial thoughts
- Same or next day Quick call or visit to understand your exact needs
- Within 48 hours Detailed proposal with pricing and timeline
Prefer to Talk Directly?
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Terms of Service
Clear usage policies and service scope for our subscription plans
Subscription Usage Policy
| Plan | Usage Summary | Fair Use & Conditions |
|---|---|---|
| Core | Designed for low-intensity users. Support is provided during standard working hours only. | Includes up to 3 remote support incidents per month. Additional time billed at £85/hr. On-site work charged separately. |
| Professional | Covers most small-business or power-user scenarios with balanced on-site and remote help. | Includes up to 10 hours of total support per month (combined remote + on-site). Time tracked per 30 min increments. |
| Complete | Intended for businesses or households needing always-on support. | Fair usage applies to unlimited remote support. Excessive use (e.g. >60 remote tickets/month or >30 hrs logged) may trigger review or upgrade discussion. |
Remote Support Scope
| Plan | Support Channels | Covered Tasks |
|---|---|---|
| Core | Email & ticket portal | Troubleshooting software issues, basic networking, virus removal, printer setup. |
| Professional | Phone, chat, & ticket portal | Includes Core tasks + Office 365, cloud sync, Wi-Fi troubleshooting, data backup configuration. |
| Complete | Priority line, remote control session, and proactive monitoring | Includes all above + patch management, endpoint security checks, user onboarding/offboarding, and monthly health reports. |
Visit Charges & Service Definitions
On-site Visit Charges
- £45 — Under 30 minutes travel time
- £65 — 30-60 minutes travel time
What “Unlimited Remote Support” Means
Customers can open as many service requests as needed for covered devices during normal support hours, without per-incident fees, provided requests are reasonable and not due to repeat misuse, training issues, or unmanaged third-party systems.
Data Backup Policy
| Plan | Storage Limit | Details |
|---|---|---|
| Core | Not included | Available as an add-on (see Additional Services below). |
| Professional | Up to 5TB per user | Cloud backup included. Daily scheduled backups with version history. |
| Complete | Up to 10TB per user | Fully managed backup with proactive monitoring, restore testing, and ransomware protection. |
| Dedicated | Unlimited | Custom backup schedule and retention policy. Unlimited storage across all devices. |
Additional Services (Optional Add-ons)
- 24/7 Remote Monitoring & Alerts — £10/device/month
-
Managed Antivirus & Endpoint Protection — £6/device/monthIncludes: Firewall, Web Filtering, Advanced Anti-Exploit, Content Control, Device Control, and Process Inspector
- Secure Cloud Backup — from £15/month
- Wi-Fi Coverage Survey — £99 per site (one-time)
- Loan Laptop / Equipment Scheme — available on request