Front glass and the display are bonded together with the special type of glue and although in theory the glass could be removed and replaced, in reality it doesn’t give consistent results. The complexity and time required make replacing the entire unit as a single component the only viable solution.

Physical damage voids your warranty and none of manufactures would accept it. We inspect the replacement part before and after the repair for any cosmetic imperfections. If you are still unhappy with the explanation, we can do one of the following:

• Get a report from the third party repair company as the second option if the problem could be caused by improper installation or a poor-quality part. Include their address and phone number. If their expertise confirms our fault, we will replace the screen under warranty
• Alternatively, if you device to get it fixed with us again, we will replace it less, as the gesture of good will.

There are a few factors determining the time of the repair. For services that we have parts in stock, we return it fixed within 5 working days or the next day if you choose priority repair. For water-damaged phones, diagnostic service, or software issues, the repair may take a few days. If we need to get parts for the repair, this may take a few more days. Always contact us first to avoid disappointment.

We advise you to have a good screen protector or tempered glass as those protect from scratches and add some extra strength to your phone’s screen. However, they don’t give you a 100% guarantee and we don’t take any responsibility for using them.

Similar to diagnostic service, we need a few hours to disassemble the device, inspect it, wash the motherboard, and dry it. We don’t provide same-day repairs for liquid damage devices, it is just not possible to do it right in such a short time.

To provide a correct diagnosis, we may need 1-24 hours and sometimes longer if we need to get replacement parts. Although we can disassemble your device right away and provide a brief inspection, we will most likely need more time.

Devices not collected within 60 days from the moment we received them for repair are automatically removed from our premises and disposed of without a chance of having them back. We are running out of space because of phones, tablets, and laptops that were not collected. Probably we tried to contact you but did not get any response.

We use the highest quality parts and bonding material, but we cannot be responsible for your waterproof phone to be water-resistant after repair as this is subject to the manufacturer’s internal tests when they manufacture the phone. Although we believe that it should be water-resistant to some degree, you expose it to water at your own risk.

We recommend making a backup of your data if possible. If you cannot do the backup, please bring the phone and we will try to fix the problem. We never delete your data intentionally and what we have learned, your files should be there if the problem is a broken screen, front glass, back glass, battery, or charging port. However, we never guarantee your data, we don’t take responsibility for it and any claims in regards to lost files. If you have water damage, there is no guarantee that the data can be retrieved, but we do our best and we have a very high success rate.

We never delete your data. Your files stay intact for the whole process of the repair. Although we ask you for the password, we only use it to test the phone after repair. We guarantee discretion. Please check our privacy policy. At the same time, we are not liable for your data loss if that happens as a result of unforeseen complications.

If you have any modifications made to your phone, for example, stickers, vinyls, engravings, cases that stick to the back or sides of the phone, we don’t take responsibility for them. We will try not to touch them but it is very likely we will have to take them out. The same applies if you bring your phone for a warranty repair; we will fix the related problem but if we have to remove the modifications, we will not take any financial responsibility for them.

If there is any risk around the repair that could develop additional problems, we will let you know before we start the job. Otherwise, we take full responsibility for the work we do and if anything we damage, we will restore it to its full functionality.

We ask you to send the phone without any SIM, memory cards, and accessories. All mobile phones are being returned in standard brown boxes. Sometimes we can use the box which a customer used to send his phone but if for any reason we decide to return it in our own box, we don’t take responsibility for your lost box.

If we receive your phone on Friday, we will repair it on the same day if we have no problem with the repair and testing it after that. We will post it with next-day delivery by 1 pm but it does not include weekends. So you should get it on Monday.

You contact us and we ask you for the type of the device, story of the problem, approximate size of the data in GB, and how quick this needs to be done. We give a price estimate and if you decide to go ahead, we ask you to bring the device/storage to our office and we start the proper diagnostics.

Since each data recovery job is different, one may take less than 1 day and another may take more time, sometimes weeks. If we are not limited by the budget or time, we can provide fully successful data recovery in 90% of cases.

Data recovery does not fit under the same terms as mobile phone screen repair and requires many steps to perform, from precise diagnostics to successful data recovery.

We need to know first the type of the device and the story of the problem. After we recognize the problem, we should be able to give you the estimated repair time.

Yes, we charge a £39 diagnostics fee if you change your mind after we have started the work.

We ask for a £39 fee in case the data cannot be recovered. If the job could not be completed because of an error on our side, we don’t charge anything.

The diagnostics start in our main office in Wimbledon. If we find that we need to send it off, we will ask for your permission first.

We strictly follow our procedures that we have worked out over 6 years. However, we don’t guarantee to recover your data or that the data are there when you bring your device.

Yes, we provide pictures of the data recovery process and a description of what has been done. We can provide a special report upon request.

We ask you to bring us the external storage drive where we can copy your files. We can also provide you with an external drive at an additional cost.

We keep a copy of your backup for 7 working days after we have returned your data. If you don’t wish us to keep your data at all, please let us know and we will immediately delete the copy.

We keep your data on encrypted drives, in alarmed and monitored rooms with CCTV. Overnight the drives are stored in safes.

The cost depends on the type of device, capacity of the storage, number of data to be recovered, type of problem, and required speed of service.

No, we always provide upfront pricing that includes the total cost. We only proceed once you approve the cost.

Data recovery requires special equipment like micro soldering stations, microscopes, laminar cabinets, and more.

We can attempt to recover data from password-protected devices but we need proof that you actually own the device.

After we complete the work and before you pay, we show you the file structure, size of the backup, and prove the file integrity.

We don’t charge for unsuccessful jobs, only the £39 diagnostics that was explained to you before we started the job.

Yes, we offer dedicated business accounts for companies requiring regular repair services. Business accounts include priority service, dedicated account manager, invoice billing with NET-30 payment terms, and volume discounts based on your monthly repair volume.

Absolutely. We specialise in bulk repairs for corporate clients, schools, and organisations. We can handle anywhere from 10 to 500+ devices simultaneously. Contact us with your requirements and we’ll provide a tailored quote with competitive pricing for volume orders.

Yes, we accept purchase orders from registered business accounts. We offer NET-30 payment terms for established corporate clients with approved credit. All invoices include detailed breakdown of services, parts, and labour for easy accounting reconciliation.

Yes, we offer tailored Service Level Agreements (SLA) for corporate clients. Our standard SLA guarantees same-day diagnostics and 24-48 hour turnaround for common repairs. We can customise SLA terms based on your business requirements, including priority queue access and emergency repair services.

Yes, we offer on-site repair services for businesses in the London area. Our technicians can visit your office with all necessary tools and parts to perform repairs on-site, minimising downtime for your team. This service is particularly popular for bulk repairs and urgent business-critical devices.

We offer tiered volume discounts starting at 10% off for 10+ devices per month, up to 25% off for clients with 100+ monthly repairs. Custom pricing packages are available for enterprise clients with ongoing service contracts. Contact our business team for a personalised quote.

Yes, we offer comprehensive device lifecycle management services including procurement, deployment, repairs, maintenance, and recycling. We maintain detailed records of all your devices, repair history, and warranties. You’ll receive monthly reports on device health, costs, and recommendations for fleet optimisation.

We take business data security extremely seriously. All corporate repairs are handled in secure facilities with restricted access, CCTV monitoring, and encrypted storage. We can sign NDAs and comply with your security policies. For sensitive devices, we offer secure chain-of-custody tracking and can work with devices that remain encrypted throughout the repair process.