Surface Book 3 15" Charging Port Replacement Service – Professional Charging Solution
Surface Book 3 15" not charging properly? Charging only at certain angles or not accepting charge at all? Our charging port replacement service restores reliable power connectivity using high-quality replacement components and expert repair techniques.
Signs You Need Charging Port Replacement:
- Surface Book 3 15" won't charge at all
- Charging only works at specific cable angles
- Loose connection requiring constant adjustment
- Intermittent or inconsistent charging
- Charging cable doesn't stay connected
- Physical damage to charging port
- No response when charging cable plugged in
Important: Surface Book Has Charging Ports in Both Units: Your Surface Book 3 15" has charging ports in both the clipboard (screen unit) and the keyboard base. We need to diagnose which port is faulty before proceeding. Most commonly, the base port is used for daily charging, but the clipboard port can also develop faults.
Important Diagnostic Step: Sometimes charging problems aren't actually port-related. Battery failures or motherboard issues can cause identical symptoms. We always perform comprehensive diagnostics before proceeding – if your issue stems from a different component, we'll provide an accurate quote for the actual repair needed. You're never charged for work you don't need.
Same-Day Service Available: If you need same-day service, charging port replacements can be completed in 2-3 hours when parts are available – either in stock, or if we can prepare replacement parts before your appointment or before your device arrives via courier. Complex cases involving frame damage may require next-day completion. Contact us to request same-day service and check parts availability.
Critical Service Information – Screen Damage Risk: Screen damage risk depends on which charging port requires replacement. Clipboard port (screen unit) requires screen removal to access the port beneath – the screen is strongly bonded with adhesive and we need to heat it and flex it slightly during removal. Despite years of experience with Surface repairs, some screens crack during this process due to the nature of the adhesive bonding. Keyboard base port does not require screen removal and carries no screen damage risk. In most cases, our charging port replacement price already reflects screen damage risk for clipboard port repairs. However, for certain devices where this risk is not included in the price, we'll contact you before starting the repair to inform you about potential screen replacement costs – never after the fact.
High-Quality Replacement Parts: We use original Microsoft charging port replacement parts. Each port is tested for charging efficiency and secure connection before installation.
Comprehensive Testing: After charging port replacement, we verify charging functionality at various power levels, charging port connection stability, power delivery and charging speed, battery charging indicators, secure port connection (cable stays in place), clipboard detachment mechanism (if applicable), and screen functionality and touch response.
Additional Repair Opportunities: With your Surface Book 3 15" already disassembled for charging port replacement, consider these additional services at reduced labour cost: battery replacement (restore power performance while device is already open), deep cleaning and overheating service (thorough cleaning of the cooling system, thermal paste replacement on CPU/GPU, prevents overheating and improves performance), and SSD upgrade (available for models with replaceable SSD only – increase storage capacity, includes new drive installation, Windows installation, system configuration, and data transfer assistance). These services cost less when performed during charging port repair since the device is already disassembled.
6-12 Month Warranty: All charging port replacements include a comprehensive 6-12 month warranty (depending on supplier warranty on parts) covering the replacement port and installation workmanship. Screen replacements (if required for clipboard port service) are also covered under warranty.
What to Expect: Your Surface Book 3 15" will charge reliably with secure connection, proper charging speeds and power delivery, restored battery charging indicators, and full functionality of all features including clipboard detachment.
Common Questions:
- How do you know which charging port is faulty? We perform comprehensive diagnostics testing both ports (clipboard and base), battery health, and power management system. You'll receive accurate diagnosis before any repair begins.
- What if screen damage occurs during clipboard port repair? In most cases, our charging port replacement price already includes screen damage risk for clipboard port repairs. For certain device conditions, additional costs may apply – we'll always get your approval first.
- Can I try anything before booking repair? Yes – test with a different Surface charger if possible. Try charging through both ports (clipboard and base). Also check both ports for visible debris or damage. If issues persist, professional replacement is likely needed.
- How long does the repair take? Standard repairs: 2-3 hours when parts available (in stock or prepared for your appointment). Complex cases: next-day completion.
- Do you need access to my device for testing? To properly test your Surface after repair, we need to boot into the operating system. We can use a guest account if available, or you can provide a user password. For some models, we can temporarily swap the SSD with our own test drive, but certain Surface models have soldered or non-standard storage. If you prefer not to provide access, we can only perform basic power-on testing – but full functionality testing is recommended to ensure your repair is 100% successful.
Diagnostics Available: Not sure what's causing your charging issues? Bring your Surface Book 3 15" in for diagnostics. We'll test both charging ports, both batteries, power management system, and motherboard to pinpoint the exact problem. You'll receive an honest assessment and accurate quote before any repair work begins.
Try This First: Before booking this repair, test with a different Surface charger if possible – sometimes the cable or power adapter fails rather than the device's ports. Try charging through both the clipboard and base ports. Also check both ports for visible debris or damage that might prevent proper connection. If you're still experiencing issues after testing, professional port replacement is likely needed.
