Surface Pro X Screen Replacement Service – Expert Display & Glass Repair
Cracked screen, display failure, or touch problems on your Surface Pro X? Our specialised screen replacement service restores your device using original Microsoft parts and professional repair techniques developed through years of Surface expertise.
What Screen Damage We Fix:
- Cracked or shattered front glass
- LCD display failures (no picture, backlight issues)
- Touch functionality problems or dead zones
- Surface Pen input not registering
- Display flickering, ghosting, or vertical lines
- Complete screen blackout after impact
Why We Replace the Complete Screen Assembly: Your Surface Pro X screen combines front glass and LCD display as one bonded unit. The display is extremely thin and fragile – attempting glass-only replacement invariably damages the LCD beneath. We always replace the entire screen assembly to ensure perfect results and maintain display quality.
Same-Day Service Available: If you need same-day service, repairs can be completed in 2-3 hours when parts are available – either in stock, or if we can prepare replacement parts before your appointment or before your device arrives via courier. Contact us to request same-day service and check parts availability for your specific model.
Frame Condition Matters: Surface Pro X's aluminium frame often sustains damage during drops, particularly at corners. Bent frames prevent proper screen installation. We inspect and precision-align damaged frames using specialised tools – ensuring your new screen fits perfectly and functions properly.
Critical Repair Considerations: The Surface Pro X contains WiFi/Bluetooth antennas and speaker meshes positioned along the screen edges. These delicate components require careful handling during screen removal. Our technicians use controlled heating and specialised tools to protect these components throughout the repair process.
Original Microsoft Parts: We use only genuine Microsoft Surface Pro X replacement screens, pre-tested in our workshop. Each screen undergoes quality control for dead pixels, colour accuracy, and touch response before installation.
Professional Installation Process: Our Surface Pro X screen repair includes:
- Careful screen removal preserving internal components
- Thorough frame cleaning and inspection
- Test fitting and alignment verification
- Functional testing before permanent installation
- Precision adhesive application for secure mounting
Comprehensive Post-Repair Testing: We verify display brightness and colour accuracy, complete touch functionality across all zones, Surface Pen compatibility and pressure sensitivity, camera and speaker operation, WiFi/Bluetooth connectivity, and proper Windows Hello functionality.
Battery Replacement Opportunity: With your Surface Pro X already disassembled for screen repair, consider these additional services at reduced labour cost:
- Battery replacement – normally a high-risk procedure requiring screen removal, discounted when combined with screen repair
- Deep cleaning and overheating service – thorough cleaning of the cooling system, thermal paste replacement on CPU/GPU, prevents overheating and improves performance
- SSD upgrade (available for models with replaceable SSD only) – increase storage capacity, includes new drive installation, Windows installation, system configuration, and data transfer assistance
These services cost less when performed during screen repair since the device is already disassembled.
6-12 Month Warranty: All Surface Pro X screen replacements include a comprehensive 6-12 month warranty (depending on supplier warranty on parts) covering both replacement parts and installation workmanship. Your repair is protected for a full year.
What to Expect: Your Surface Pro X will function fully with complete touch sensitivity, full Surface Pen response, and original display quality. All features including Windows Hello facial recognition will work properly after our professional screen replacement.
Common Questions:
- How long does the repair take? Repairs take 2-3 hours when parts are available. Same-day service possible if we have stock or can prepare parts before your visit/device arrival.
- Will my data be safe? Your files, settings, and applications typically remain intact. While our procedures don't require accessing your operating system or data storage, we cannot guarantee data safety during hardware repairs. We recommend backing up important files before service.
- What if my frame is damaged? We inspect and precision-align damaged frames. Severely damaged corners may require additional work and incur a £50 charge – we'll always inform you and get approval before proceeding.
- Do you offer collection service? Yes, we offer nationwide courier service if you can't visit our London locations.
- Do you need access to my device for testing? To properly test your Surface after repair, we need to boot into the operating system. We can use a guest account if available, or you can provide a user password. For some models, we can temporarily swap the SSD with our own test drive, but certain Surface models have soldered or non-standard storage. If you prefer not to provide access, we can only perform basic power-on testing – but full functionality testing is recommended to ensure your repair is 100% successful.
Diagnostics Available: Not sure if you need screen replacement? Bring your Surface Pro X in for diagnostics. Sometimes display problems stem from software issues, loose connections, or graphics driver faults that don't require screen replacement at all. We'll always give you an honest assessment before proceeding with any repair.
