How It Works

Most standard repairs (screen replacements, battery replacements) are completed within 15-120 minutes if parts are available. Complex repairs like motherboard repairs or water damage recovery may take 1-5 days, depending on the severity of the issue.

Our warranty coverage ranges from 6-12 months, depending on the service and parts used (based on manufacturer part warranties). This covers both parts and labor for the specific repair we performed. If the same issue recurs or there’s a fault with the replacement part, we’ll repair it free of charge. The warranty doesn’t cover new damage, water damage, or issues unrelated to the original repair.

We always recommend backing up your data before any repair service. While we take every precaution to protect your data, certain repairs may require a factory reset or could result in data loss if complications arise. For data recovery services, we’ll work to recover your files, but backing up accessible data beforehand is always good practice.

Absolutely! We specialize in complex repairs and often successfully fix devices that other shops have declared “unfixable.” Our technicians are trained in component-level repairs using microscopes and specialized equipment, allowing us to diagnose and repair issues at the board level rather than just replacing entire modules.

With no limitations on budget or time, we achieve successful data recovery in 80% of cases. We have a network of specialized repair partners to assist with particularly challenging recoveries. In some instances, we may not recover 100% of the data but can retrieve 80% or more. This typically occurs when the drive’s structure is severely damaged. In such cases, we’ll contact you to determine if the recoverable files include the most important data you need.

Recovery time depends on the device type and the nature of the problem. After diagnosing the issue, we can provide an estimated completion time. We offer three service levels based on urgency: Standard (14-21 working days), Priority (5-14 working days), and Emergency (1-4 working days). Please note these are estimates, and we can provide a more accurate timeline after diagnosing your specific device.

If we cannot recover your data despite our best efforts, you only pay the diagnostic fee to cover the time spent attempting recovery, including costs for donor drives and components. We can provide a detailed report of all procedures performed. If the recovery failure is due to an error on our part, we don’t charge anything. Considering the hours of specialized work invested in attempting recovery, this represents minimal risk to you when full recovery isn’t possible.

Yes, we offer emergency data recovery services with 1-4 day turnaround times. Our Wimbledon laboratory serves businesses and residents across London including Central London, South London, Westminster, Camden, and surrounding areas. For urgent business-critical situations, we provide same-day collection across London zones 1-3. Contact us at 020 8543 7088 for immediate assistance with emergency data recovery needs.

Simply call us on 020 8543 7088 or fill out our contact form with a brief description of what you need. We’ll arrange a discovery call to understand your business, current technology setup, and specific challenges. Based on this conversation, we’ll present tailored service options with clear pricing. There’s no obligation – take your time to decide what works for you.

We offer flexible pricing to match how your business operates. You can pay per job for one-off repairs or projects with clear quotes upfront. Hourly billing works well for varied IT support needs. For ongoing relationships, monthly plans provide predictable costs and priority response. Many clients start with per-job pricing and move to monthly plans as we understand their needs better.

We work with freelancers, startups, established companies, schools, coworking spaces, and even other repair shops. Each client type has different needs – a freelancer might need occasional urgent repairs, while a school requires bulk device management and licensing support. We build our services around your specific requirements rather than offering rigid packages.

Yes, we provide on-site support throughout London from our Wimbledon and Victoria locations. This includes repairs, maintenance visits, IT support, and emergency response. We can also collect and return devices if that’s more convenient. For regular clients, we can schedule recurring visits to handle maintenance and prevent issues before they disrupt your operations.