Game Console Repair

We repair all major gaming platforms at our Victoria and Wimbledon workshops: PlayStation 5, PlayStation 4, Xbox Series X/S, Xbox One, Nintendo Switch (standard, OLED, and Lite models), Steam Deck, and retro consoles. Our technicians have specialized experience with modern console architectures including custom AMD APUs in PS5/Xbox, NVIDIA Tegra in Switch, and Steam Deck’s x86 platform. We handle everything from simple port replacements to complex motherboard diagnostics and chip-level repairs.

Screen replacements and port repairs for Nintendo Switch or Steam Deck typically take 2-3 hours when parts are available. Disc drive issues on PS5 or Xbox usually require 1-2 days for proper diagnosis and calibration. Motherboard-level repairs involving overheating, GPU failures, or power delivery problems need 2-5 days for thorough testing and micro-soldering work. We don’t stock all parts due to the variety of console models, so booking ahead ensures we can order components in advance for faster service.

Yes, we handle software troubleshooting for all consoles: PS5 system software crashes, Xbox dashboard errors, Nintendo Switch eShop connection issues, and Steam Deck SteamOS problems. We perform factory resets, firmware updates, and system recoveries while preserving your game saves where possible. For corrupted data, we use specialized tools to attempt recovery. We also resolve network connectivity issues, PSN/Xbox Live sign-in problems, and performance optimization.

All game console repairs include a 6 to 12-month warranty depending on the repair type and parts used. If the repaired component fails due to our workmanship or a defective replacement part, we’ll fix it again completely free of charge. The warranty doesn’t cover new physical damage, liquid spills after repair, or unrelated issues. When booking, ask about your specific warranty period.

We never intentionally delete data or modify system files during hardware repairs. However, certain motherboard repairs may require storage formatting. We always inform you upfront if there’s any risk to your data. We recommend backing up saves to cloud storage (PlayStation Plus, Xbox Cloud, Nintendo Switch Online) before repairs. For Steam Deck, your games sync automatically via Steam Cloud. We cannot be held liable for data loss during repair, which is why we emphasize backing up beforehand.

We source genuine manufacturer parts whenever possible for Nintendo Switch screens, PS5 disc drives, and Xbox controller components. For components without official availability, we use premium aftermarket alternatives that meet or exceed original specifications. We present all available options with honest explanations about quality differences and pricing. For Steam Deck, we use Valve-compatible parts sourced from authorized distributors. You always approve parts before we proceed.

Absolutely. Overheating and excessive fan noise are common issues we resolve daily. For PS5 and Xbox Series consoles, we disassemble and deep clean internal dust buildup, replace dried thermal paste on APU chips, and test cooling fan functionality. Nintendo Switch overheating often requires fan replacement or thermal pad renewal. Steam Deck benefits from repasting and fan curve adjustments. Most cooling-related repairs take 2-4 hours and significantly improve performance and noise levels.

No, we don’t repair game controllers – and here’s why it wouldn’t benefit you. The cost of diagnosing and repairing controllers (disassembly, component replacement, reassembly, testing) often exceeds the price of buying a new one. For example, fixing stick drift on a DualSense or Xbox controller typically costs £40-60 in labour and parts, while a brand new controller costs £50-70. From a purely economic standpoint, purchasing a replacement controller is almost always the smarter choice. We recommend buying genuine controllers from reputable retailers to ensure quality and warranty coverage.

Yes, we accept mail-in repairs from anywhere in the UK. Securely package your console with protective padding, include power cable and controller, and send via tracked, insured shipping to either our Victoria or Wimbledon address. For valuable consoles like PS5 or Steam Deck, we recommend insurance coverage. Within London, we offer courier collection and delivery within 2 miles of our workshops. Most repairs are completed within 3-5 working days for postal customers.

Yes, for many repairs when parts are in stock. Simple fixes like port replacements, fan swaps, and thermal paste renewal can be done same-day at our Victoria or Wimbledon workshops. However, we don’t stock all parts for every console model. Booking an appointment in advance allows us to order your specific components, guaranteeing same-day completion when you visit. Complex motherboard repairs requiring micro-soldering typically need 2-5 days regardless of parts availability.