How It Works

Most standard repairs (screen replacements, battery replacements) are completed within 15-120 minutes if parts are available. Complex repairs like motherboard repairs or water damage recovery may take 1-5 days, depending on the severity of the issue.

Our warranty coverage ranges from 6-12 months, depending on the service and parts used (based on manufacturer part warranties). This covers both parts and labor for the specific repair we performed. If the same issue recurs or there’s a fault with the replacement part, we’ll repair it free of charge. The warranty doesn’t cover new damage, water damage, or issues unrelated to the original repair.

We always recommend backing up your data before any repair service. While we take every precaution to protect your data, certain repairs may require a factory reset or could result in data loss if complications arise. For data recovery services, we’ll work to recover your files, but backing up accessible data beforehand is always good practice.

Absolutely! We specialize in complex repairs and often successfully fix devices that other shops have declared “unfixable.” Our technicians are trained in component-level repairs using microscopes and specialized equipment, allowing us to diagnose and repair issues at the board level rather than just replacing entire modules.

While repair services fix problems that have already occurred, our proactive services are designed to prevent issues before they happen, optimize performance, and extend the lifespan of your devices. This preventative approach can save you time, money, and frustration by reducing the likelihood of major failures and keeping your technology running at its best.

For optimal device health, we recommend a Smartphone or Computer MOT every 6-12 months, depending on usage. Thermal cleaning and deep maintenance are typically beneficial every 12-18 months. For heavily used devices (gaming systems, professional workstations) or older equipment, more frequent check-ups can significantly extend their lifespan.

Yes, most customers notice significant performance improvements after our Tech Wellness services. Cleaning cooling systems can prevent throttling, system optimization removes background processes that slow down your device, and services like battery health management ensure consistent power delivery. The results vary by device and age, but nearly all customers experience improved responsiveness and longer battery life.

Absolutely. Our specialized services like AI Setup & Coaching and Focus & Flow Tech Tuning are designed with productivity in mind. Clients report saving 1-2 hours per day after implementing our personalized workflows and AI integrations. These services are particularly valuable for creative professionals, remote workers, and individuals with attention challenges, as they remove digital friction points and optimize your technology environment for your specific needs.

Yes, we offer dedicated business accounts with custom pricing, priority service, and specialized support options. Business accounts can be tailored to your company’s needs, whether you’re a small startup or a larger enterprise. Benefits include volume discounts, dedicated account managers, customized service level agreements, and streamlined billing.

Yes, we offer comprehensive on-site support services throughout London. Our technicians can perform repairs, maintenance, and IT support at your business location, minimizing disruption to your operations. We can schedule regular maintenance visits or respond quickly to urgent issues, depending on your service level agreement.

We work with businesses of all sizes and across various industries. Our clients include creative agencies, medical practices, professional services firms, retail operations, educational institutions, and hospitality businesses. We’re particularly experienced with organizations that rely heavily on technology but don’t have the resources for a full in-house IT department, as well as specialized industries with unique technology needs.

Our Service Level Agreements are customized to your business needs and can include guaranteed response times, repair timeframes, regular maintenance scheduling, and priority handling. SLAs typically specify our responsibilities, communication protocols, and performance metrics. We offer different tiers based on the criticality of your technology systems, with options for same-day emergency response for business-critical issues.