Mobile Phone Data Recovery Services
When your critical photos, messages, and files are trapped in a damaged smartphone, trust Fixfactor’s expert team to recover your data with specialized tools and advanced recovery techniques.
Mobile Data Recovery Expertise
We specialize in recovering data from all types of smartphones, regardless of the damage or failure
Physical Damage
Recovery from phones with broken screens, damaged ports, internal component failures, and other physical damage issues.
Water Damage
Recovery from liquid-damaged phones, including salt water, coffee, or other corrosive liquids that have affected internal components.
Dead Phones
Recovery from phones that won’t power on due to motherboard failures, power IC issues, or charging circuit problems.
Software Issues
Recovery from phones with OS corruption, bootloops, malware damage, or software update failures causing data inaccessibility.
Accidentally Deleted Data
Recovery of accidentally deleted photos, messages, contacts, and other important files with specialized file carving techniques.
Chip-Off Recovery
Advanced recovery for severely damaged phones by removing the memory chip and directly reading its contents with specialized equipment.
Service Priority Levels
Choose the turnaround time that meets your needs for mobile phone data recovery
Our Mobile Data Recovery Process
A transparent, step-by-step approach to recovering your valuable data from smartphones
Initial Consultation
Contact us with details about your phone, problem history, and urgency level. We’ll provide an initial assessment and price estimate based on your description of the issue.
Diagnostics
Bring or send your phone to our Wimbledon or Oxford Street location. Our technicians will perform a thorough assessment using specialized equipment to identify the exact cause of failure.
Detailed Quote
Within an agreed timeframe (typically 24 hours), we’ll provide a comprehensive report outlining the issue, recovery chances, and precise costs based on the diagnostics results.
Recovery Procedure
Our specialists use advanced tools like EMMC/UFS readers, microscopes for microsoldering, and specialized software to safely recover your data. We’ll keep you updated throughout the process.
Data Verification
Once recovery is complete, we’ll provide a file listing and snapshots for your review. You can verify that your critical photos, messages, and files are intact before finalizing the service.
Safe Data Return
We’ll transfer your recovered data to an external drive or your chosen storage medium. For security, we keep a backup for just 7 days unless you request immediate deletion.
Why Choose Fixfactor For Mobile Data Recovery
London’s trusted smartphone data recovery experts since 2014
Specialized Equipment
Industry-leading tools including EMMC/UFS readers, BGA rework stations, high-powered microscopes, and dedicated forensic software for comprehensive mobile data recovery.
Expert Engineers
Certified specialists with extensive experience in microsoldering, circuit-level repair, and advanced data recovery techniques for all smartphone makes and models.
Component Library
Extensive collection of donor parts allowing us to source compatible replacement components for even the most difficult recovery cases.
No Recovery, No Fee
If we cannot recover your data, you only pay the £39 diagnostic fee. Full costs apply only when we successfully retrieve your files.
Fast Turnaround
Standard service: 5-10+ days, Priority: 3-5 days, Emergency: as little as 24 hours for critical data recovery needs.
Proven Track Record
Over 900 positive reviews with a 4.9/5 rating on Google and Trustpilot – our reputation from satisfied customers speaks for itself.
Common Mobile Phone Failure Scenarios
We can recover your data from most smartphone failure situations
Water Damaged Phone
Phones that have been dropped in water, exposed to rain, or encountered other liquids often experience short circuits and corrosion that can prevent access to your data.
- Phone dropped in water, toilet, or other liquid
- Device won’t power on after liquid exposure
- Corrosion on internal components
- Battery or charging issues after getting wet
- Phone works intermittently after liquid damage
Dead Phone
Phones that suddenly stop working, won’t turn on, or experience motherboard failures often still have recoverable data stored in their memory.
- Phone won’t power on at all
- Device stuck in boot loop
- Black screen with no response
- Phone died after a drop or impact
- Device overheated and stopped working
Software Issues
Software corruption, failed updates, or malware can make your phone’s data inaccessible even when the hardware is functioning properly.
- Failed system update
- Phone stuck at logo screen
- Data inaccessible after factory reset
- Frozen or unresponsive OS
- Malware or virus infection
Locked Device / Forgotten Password
With proof of ownership, we can help recover data from devices with forgotten passwords or pattern locks that prevent access to your information.
- Forgotten PIN code or pattern
- Too many incorrect password attempts
- Broken screen preventing pattern entry
- Forgotten encryption password
- Bypassing legitimate access restrictions
Mobile Data Recovery Case Studies
Real examples of successful smartphone data recovery projects
iPhone 14 Pro Water Damage Recovery
A photographer contacted us after accidentally dropping her iPhone 14 Pro into a swimming pool during a destination wedding shoot. The phone contained over 400 irreplaceable wedding photos that hadn’t yet been backed up to iCloud.
The Challenge
Our diagnostics revealed severe corrosion on the logic board affecting multiple components. The phone wouldn’t power on, and the saltwater had caused significant oxidation damage to several key circuit pathways.
Our Solution
We performed an ultrasonic cleaning to remove corrosion, followed by detailed microsoldering to repair damaged components on the logic board. Our technicians replaced several chips and restored critical circuit pathways to gain access to the NAND storage.
I was devastated when my iPhone fell into the pool with all those wedding photos that the couple was waiting for. Fixfactor’s team was incredible – they not only recovered almost all the photos but did it within 3 days so I could still deliver to my clients on time. The priority service was absolutely worth it for my professional reputation!
Samsung Galaxy S24 Black Screen Recovery
A business consultant contacted us when his Samsung Galaxy S24 suddenly showed a black screen and wouldn’t respond. The phone contained critical client presentations and financial data that wasn’t backed up to the cloud.
The Challenge
Diagnostic testing revealed a failure in the power management IC and display driver. The phone was receiving power but couldn’t boot properly or display anything on screen, making the data inaccessible through conventional means.
Our Solution
We first attempted to repair the logic board by replacing the faulty power management chip. When this proved insufficient, we used specialized equipment to directly access the UFS storage chip and create a complete image of the data for recovery.
When my Samsung suddenly died with all my client files, I thought I’d have to rebuild weeks of work. Fixfactor was able to recover 100% of my data, including presentations I was scheduled to deliver the following week. Their professional approach and detailed updates throughout the process made a stressful situation much easier to handle.
Google Pixel 8 Pro Boot Loop Recovery
A customer’s Google Pixel 8 Pro became stuck in a boot loop after a system update, continuously restarting without ever reaching the home screen. The phone contained years of family photos and videos that weren’t backed up.
The Challenge
The device had a corrupted system partition following an interrupted update. Normal recovery modes didn’t work, and the phone couldn’t maintain a stable boot long enough to transfer data through conventional methods.
Our Solution
We used specialized forensic software tools to bypass the corrupted OS and access the device in a limited state. This allowed us to extract the photos and videos from the user data partition while leaving the corrupted system files untouched.
My heart sank when my Pixel got stuck in a boot loop with all our family photos from the past three years. Regular phone shops just wanted to factory reset it, which would have lost everything. Fixfactor managed to extract nearly all our precious memories despite the software issues. I’ve now set up Google Photos backup, but I’m so grateful they could save what I had!
OnePlus 11 Physical Damage Recovery
A medical researcher’s OnePlus 11 was severely damaged in a car accident. The phone contained critical research data and patient interview recordings that weren’t backed up elsewhere and were needed for an urgent research submission.
The Challenge
The phone had severe physical damage with a completely shattered display and bent frame. The motherboard had multiple fractures, and conventional repair methods wouldn’t be sufficient to restore functionality.
Our Solution
Due to the urgency and severity of damage, we performed a chip-off recovery procedure. The NAND memory chip was carefully removed from the damaged board, cleaned, and connected to our specialized readers to extract the data directly from the storage medium.
After my car accident, I was more worried about the research data on my phone than my own injuries. The emergency service from Fixfactor was outstanding – they prioritized my case and recovered most of my critical research recordings within 24 hours. Their chip-off technique saved months of work and allowed me to meet my submission deadline despite the catastrophic damage to the phone.
Huawei P50 Pro Password Recovery
A sales executive returned from extended leave and couldn’t remember the password to his Huawei P50 Pro containing essential business contacts and client information. After multiple failed attempts, the phone increased its security lockout period.
The Challenge
The client had ownership verification but couldn’t access his device due to the forgotten password and extended security timeouts. Standard password recovery tools don’t work with Huawei’s security implementation.
Our Solution
After verifying ownership with purchase receipts and company documentation, we used specialized forensic tools to bypass the lock screen security. We then created a complete backup of the phone’s contents that could be transferred to the client’s new device.
After returning from a sabbatical, I couldn’t remember my complex phone password and was locked out of my business contacts. Fixfactor verified my ownership and recovered all my data without having to reset the phone. Their professional approach to security and thorough verification process gave me confidence in their service. I’ve now implemented a better password management system!
Mobile Phone Data Recovery FAQ
Common questions about our smartphone data recovery services
You contact us and we ask you for the type of the device, story of the problem, approximate size of the data in GB and how quick this needs to be done. We give price estimate and if you decide to go ahead, we ask you to bring the device / storage to our office and we start the proper diagnostics. After 24 hours we should know all possible options and the accurate cost. Once you approve our quote, we start the job and keep you informed until your device has been fixed or the data has been recovered. If anything changes during the process, we will ask you for approval. The whole process we keep as simple as possible keeping you away from the technical aspects unless you want to know more. We believe that whole experience should be easy for you so you concentrate on what you are doing the best. We do the rest.
Since each data recovery job is different, one may take less than 1 day and another needs more time, sometimes weeks. If we are not limited by the budget or time, we can provide fully successful data recovery in 90% of cases. We have a number of repair partners that can help us with the most mysterious repairs. Sometimes, it may not be possible to recover the whole portion of your data but for example 80%. That may be because the structure of the drive storing the data may be severely damaged. In such a case, we contact you and try to establish if the files that you mostly need are recoverable.
We need to know first the type of the device and the story of the problem. After we recognize the problem, we should be able to give you the estimated repair time. We provide 3 service levels based on the urgency: Normal, Priority and Emergency. In general, Normal plan aims to recover your data within 5-10 working days, Priority within 3-5 working days and the Emergency 1-2 working days. Please note this is an estimate and we could give you exact time after we diagnose your phone.
Yes, we charge £39 diagnostics fee if you change your mind after we have started the work. If you contact us, describe the problem, type of the device, required speed of service, we will give you the price range which is only estimate but should explain the worst scenario. If your decide to bring your device and agree to start the deep diagnostics, we will spend few hours on localising source of problem. The exact price and report will be provided. If you decide to cancel at this point, we will ask you to cover the diagnostics fee which is £39.
We ask you for £39 fee in case that the data cannot be recovered. We have potentially spent many hours trying to sort it, invested in donor parts, and the set of procedures of which we have followed, was there to help. We can provide a report of what has tried to be done. In case where the job could not be completed because of an error on our side, we don’t charge anything. All in all, considering that we spend hours trying to recover your data, in case when the job cannot be succesfully completed, you only risk £39.
The diagnostics starts in our main office in Wimbledon. If we find that we need to send off, we will ask for your permission first. We try to avoid it but we have established partnership with few data recovery laboratories that specialise in particular cases and we can do more together! We always use dedicated couriers for transferring your devices between locations.
We are professionals and handle terabytes of data everyday. We understand importance of your files. We strictly follow our procedures that we have worked out over 11 years. That minimises the risk. However please note we don’t guarantee to recover your data same as we cannot guarantee that the data are there when you bring your device in. Before we start the job, we ask you to sign the agreement that you are willing to take full responsibility and will never take our company to liability for losing your data or damaging the device.
This is extremely individual. We always evaluate the cost before we start the job. We never start without your approval. Price depends on type of the device, capacity of the storage / number of data to be recovered, type of problem and required speed of service. For example data recovery from the iPhone with faulty logic board where the phone does not turn on and there is no rush, it may cost £250 but emergency for next day could be £400. Data recovery from Samsung Galaxy with water damage may cost £150 for normal plan if the damage is minimal or £450 if extensive microsoldering is required. If that particular service needs to be done quicker than 5 days, the cost may go up significantly.
Get Your Free Mobile Phone Recovery Quote
Fill out the form below for a no-obligation assessment of your smartphone data recovery needs