Laptop Screen Repair Service
Professional laptop screen repair and replacement service in London. Fix cracked screens, dead pixels, display failures, and backlight issues for all laptop brands.
Expert LCD panel replacement with quality testing. Same-day service available with pre-order or 1-3 days turnaround.
Service Details
Professional Laptop Screen Repair & Replacement Service
Expert screen repair and replacement service for all laptop brands in London. Cracked screen, display failure, dead pixels, or backlight problems? Fixfactor’s professional screen replacement service restores your laptop using high-quality LCD panels matched to your specific laptop model.
What Screen Damage We Fix:
- Cracked or shattered screen: Physical damage from drops, impacts, or pressure (closed laptop with object on keyboard)
- Display failures: No picture, black screen, white screen, or backlight issues (dim display, flickering backlight)
- Dead pixels or stuck pixels: Individual pixels that don’t change colour, lines of dead pixels, or pixel clusters
- Image quality problems: Vertical or horizontal lines, ghosting, flickering, colour distortion, or backlight bleeding
- Complete screen blackout: Display doesn’t turn on at all after impact or failure
- Touchscreen not working: Touchscreen laptops with non-responsive or erratic touch functionality
- Hinge damage affecting display: Display cable damage from broken hinges causing intermittent picture or no display
LCD Panel Replacement
For most Windows laptops and PC notebooks, we replace the LCD/LED display panel only – the actual screen component that displays the image. Your existing screen bezel (plastic frame), webcam, microphones, WiFi antennas, and hinges remain in place.
When full assembly might be needed: If your laptop’s screen bezel is severely cracked, webcam is damaged, or hinges are broken, we may need to replace additional components. We’ll assess during diagnostics and provide quote for any additional parts needed.
Same-Day Service Available with Pre-Order: If you contact us before your visit and we identify the correct panel for your laptop model, we can order it in advance. When the panel arrives (typically next working day), book an appointment and we’ll complete the repair while you wait in 2-3 hours. Alternatively, drop off your laptop for panel identification and verification – we’ll order the exact panel and complete the repair when it arrives (typically 2-3 working days total). Contact Fixfactor at our London locations to arrange same-day service or discuss timeline for your specific laptop model.
High-Quality LCD Panels:
We source high-quality replacement LCD panels from reliable suppliers, matched exactly to your laptop’s specifications. Each panel undergoes quality control testing before installation to ensure zero dead pixels, proper backlight functionality, and correct colour reproduction.
Panel types we work with:
- LED-backlit LCD: Most common type in modern laptops (2015+). Bright, energy-efficient, good colour accuracy
- IPS (In-Plane Switching): Wide viewing angles, excellent colour reproduction, used in premium laptops and creative workstations
- TN (Twisted Nematic): Found in budget laptops, narrower viewing angles but lower cost
- OLED: Premium displays with perfect blacks and vibrant colours (high-end laptops only)
- Touchscreen panels: Available for laptops with touchscreen functionality (2-in-1 convertibles, touch-enabled notebooks)
Touchscreen Integration: Some laptop screens have integrated touch functionality where the touch digitizer is bonded directly to the LCD panel (one-piece touchscreen panel). Other laptop models use separate touch digitizer layers that can be replaced independently from the LCD panel. We’ll identify your laptop’s touchscreen configuration during assessment and source the appropriate replacement – either a complete touchscreen panel or separate LCD and digitizer components depending on your laptop’s design.
Panel Identification – Best Practice:
Accurately identifying the correct replacement panel is critical for successful screen repair. While laptop brand and model name (e.g. “Dell Inspiron 15 5000”) provides a starting point, it’s often not sufficient for precise panel matching.
Why laptop model name isn’t always enough: Many laptop models use multiple different LCD panel suppliers and variants over their production run. For example, a Dell Inspiron 15 5000 from 2020 might have been manufactured with panels from AU Optronics, LG Display, BOE, or Samsung – each with slightly different specifications, connectors, or mounting brackets. Ordering based on laptop model alone can result in receiving an incompatible panel.
The most reliable identification method: Removing the old LCD panel and reading the model number printed on the sticker label on the back of the display itself. This panel-specific model number (e.g. “LP156WF6-SPB1”, “N156HCA-EA1”) allows us to order the exact replacement panel or a confirmed-compatible alternative.
Our recommended process:
- Bring your laptop for verification: If possible, bring your laptop to one of our London locations for physical inspection. We’ll carefully remove the screen bezel, identify the exact panel model from the sticker, and order the correct replacement.
- Initial quote based on laptop model: We can provide an estimated price range based on your laptop brand and model name (e.g. “Dell XPS 15, 15.6-inch, Full HD”), but this is preliminary.
- Final quote after panel identification: Once we’ve verified the exact panel model number, we provide final pricing and confirm availability before ordering the replacement.
- Why verification matters: Ordering the wrong panel wastes time (panel must be returned/exchanged), delays your repair, and may result in compatibility issues (wrong connector, incompatible backlight voltage, incorrect mounting holes).
If you can’t visit our London locations in person and need remote assessment, we can attempt identification based on detailed laptop specifications (exact model number from bottom sticker, serial number, purchase date), but physical verification remains the most accurate method.
Professional Installation Process:
Our screen replacement service includes:
Step 1: Diagnostics & Assessment (30-60 minutes)
We verify the screen is the problem (not graphics card, display cable, or motherboard issue). We identify your exact laptop model, screen size, resolution, and panel type. We check for additional damage (broken bezel, damaged hinges, webcam issues). If diagnostics reveal a different problem (loose display cable, graphics driver issue, faulty graphics card), we’ll recommend appropriate solution instead of unnecessary screen replacement.
Step 2: Panel Sourcing (1 working day typical)
We order the exact replacement LCD panel for your laptop model from our suppliers. Panels typically arrive next working day for common laptop models. Rare or older laptop models may require 2-3 days for specialist panel sourcing.
Step 3: Careful Bezel Removal
We carefully remove the screen bezel (plastic frame around the display) without damaging the clips or leaving marks. Modern laptops use hidden clips that require careful technique to avoid breakage. We disconnect the webcam and any cables attached to the bezel.
Step 4: Old Panel Removal & New Panel Installation
We remove the damaged LCD panel from the metal mounting brackets, disconnect the display cable and backlight cable (if separate), and install the new panel in the existing frame. We ensure correct orientation, secure mounting bracket attachment, and proper cable routing to avoid strain on connectors.
Step 5: Quality Testing Before Reassembly
Before reassembling the bezel, we power on the laptop to verify: correct display output (no dead pixels, proper colours), full brightness range and backlight uniformity, no flickering or image distortion, and touchscreen functionality (if applicable). If any issues detected, we address them before final reassembly.
Step 6: Reassembly & Final Testing
We reattach the screen bezel securely, reconnect webcam and cables, and perform final testing of all display functions, webcam operation, and lid opening/closing mechanism.
Post-Repair Testing:
We verify LCD panel brightness and colour accuracy across the entire screen, pixel functionality (checking for any dead or stuck pixels), backlight uniformity (no dark spots or excessive bleeding), webcam operation (if webcam was disconnected during repair), WiFi connectivity (WiFi antennas run through screen area on many laptops), proper hinge operation and screen angle adjustment, and touchscreen responsiveness (for touchscreen-enabled laptops). All repairs are completed at Fixfactor’s London workshop with thorough quality control.
Supported Laptop Brands:
- Dell: Inspiron, XPS, Latitude, Precision, Alienware, Vostro
- HP: Pavilion, Envy, Spectre, EliteBook, ProBook, Omen, ZBook
- Lenovo: ThinkPad, IdeaPad, Yoga, Legion, ThinkBook
- Asus: ZenBook, VivoBook, ROG, TUF Gaming, ExpertBook
- Acer: Aspire, Swift, Predator, Nitro, Spin
- MSI: Gaming laptops, Creator series, Prestige, Modern
- Razer: Blade series (Blade 14, 15, 17, Blade Stealth)
- Microsoft Surface: Surface Laptop, Surface Book (limited models with replaceable screens)
- Samsung: Galaxy Book, Notebook series
- LG: Gram series, UltraPC
- Toshiba, Fujitsu, Clevo, and other brands
Note on MacBooks: MacBook screen repairs require complete display assembly replacement (screen + top lid + camera + hinges) due to Apple’s integrated design. See our separate MacBook screen repair services for MacBook Air and MacBook Pro models.
6-12 Month Warranty: All screen replacements include warranty coverage (6-12 months depending on manufacturer warranty) covering both the replacement LCD panel (manufacturer defects such as dead pixels developing, backlight failure, or image quality degradation) and installation workmanship (improper installation causing loose connections or intermittent display). Warranty doesn’t cover new physical damage (dropping laptop, closing lid on objects, hinge damage) or liquid damage occurring after repair.
What to Expect After Screen Replacement:
Your laptop will have complete display functionality matching the original screen specifications. You can expect: accurate colour reproduction for your panel type (IPS panels offer widest colour gamut), sharp image quality at native resolution (no scaling artifacts), webcam and microphone functionality (if they were working before screen damage), smooth lid opening and closing with proper hinge tension, and touchscreen responsiveness (for touchscreen-enabled laptops).
Additional Services During Screen Repair:
With your laptop already disassembled for screen repair, consider these additional services at reduced labour cost since we’ve already opened the device:
- Battery replacement: Restore power performance and battery life while device is already open. Particularly worthwhile if battery is showing “Service Battery” warnings or significantly degraded capacity.
- Deep cleaning and thermal paste replacement: Thorough cleaning of cooling system (fan, heatsink), thermal paste refresh on CPU/GPU to prevent overheating and improve performance. Especially beneficial for laptops 2+ years old.
- Storage upgrade: Increase storage capacity or upgrade from HDD to SSD for dramatically improved performance. See our storage upgrade service for details.
- RAM upgrade: Add more memory if your laptop supports RAM upgrades. See our RAM upgrade service for details.
These services cost less when performed during screen repair since the laptop is already disassembled, saving you labour time on future repairs.
Common Questions:
Q: How long does laptop screen repair take?
A: After diagnostics, we order the specific LCD panel for your laptop model. Panel delivery typically takes 1 working day, then physical installation takes 2-3 hours. Total turnaround: typically 2-3 working days from initial assessment. If we happen to have your exact panel in stock (rare but possible for very common laptop models), same-day service may be available.
Q: Will my data be safe during screen repair?
A: Screen replacement doesn’t directly affect your storage drive or software. We never intentionally delete customer data. However, we cannot guarantee data safety during any hardware repair. By agreeing to the service, you accept responsibility for your data. We always recommend backing up important files before any repair using Windows Backup, cloud storage, or external drive.
Q: Do you use original manufacturer screens or aftermarket panels?
A: We use high-quality aftermarket LCD panels that match the original specifications (resolution, size, connector type, backlight type). Original manufacturer panels are rarely available for laptops and would cost significantly more. The aftermarket panels we source deliver the same visual quality, brightness, and colour accuracy as the original screen. We quality-test every panel before installation to ensure zero dead pixels and proper functionality.
Q: Why do you replace just the LCD panel instead of the whole lid like MacBooks?
A: Most Windows laptops have modular screen designs where the LCD panel can be separated from the bezel, hinges, and other components. MacBooks use integrated display assemblies where the screen is permanently bonded to the top lid, requiring complete assembly replacement.
Q: Can you repair touchscreen laptops?
A: Yes, we replace touchscreen LCD panels for 2-in-1 convertibles and touch-enabled laptops. Touchscreen panels are more expensive than standard non-touch panels due to the integrated digitizer layer. We’ll verify your laptop has touchscreen functionality during diagnostics and source the appropriate touchscreen replacement panel. After installation, we test touch responsiveness across the entire screen to ensure proper calibration.
Q: What if the bezel (plastic frame) around my screen is also cracked?
A: If the screen bezel is cracked or damaged, we can often source replacement bezels for common laptop models. Bezel replacement adds to the overall cost but ensures your laptop looks cosmetically pristine after repair. We’ll assess bezel damage during diagnostics and provide quote for bezel replacement if needed. Some older or rare laptop models may have limited bezel availability.
Q: How do I know if it’s the screen or the graphics card that’s faulty?
A: During diagnostics, we connect your laptop to an external monitor. If the external monitor displays correctly, the problem is the laptop screen (LCD panel, display cable, or backlight). If the external monitor also shows no picture or display problems, the issue is likely the graphics card or motherboard. We’ll provide honest assessment and recommend appropriate repair (screen replacement vs motherboard/graphics repair). Book our diagnostic service if you’re unsure what’s causing display problems.
Q: Will the colours look the same as my original screen?
A: Replacement panels match the original panel type (TN, IPS, OLED) and specifications. IPS panels deliver wide viewing angles and accurate colours. TN panels have narrower viewing angles but are used in budget laptops. We match the panel type to your original screen. Colour calibration can vary slightly between panel manufacturers, but the difference is minimal and unnoticeable in normal use. If colour accuracy is critical for professional work (photo/video editing), we can recommend colour calibration tools after repair.
Q: Do you offer collection service if I can’t visit your London locations?
A: Yes, we offer nationwide courier service if you can’t visit Fixfactor’s London locations in person. We’ll arrange secure packaging and courier collection from your address. Turnaround time for courier service is typically 1-2 days longer than drop-off service due to shipping time.
Q: Do you need access to my laptop to test the screen after repair?
A: To properly test your laptop after screen repair, we need to boot into Windows to verify display quality, colour accuracy, brightness levels, webcam functionality, and touchscreen response (if applicable). We can use a guest account if available, or you can provide a user password. If you prefer not to provide access, we can only perform basic power-on testing and visual inspection – but full functionality testing is recommended to ensure your repair is 100% successful.
Q: What happens if you discover additional damage during repair?
A: If we discover additional problems during disassembly (liquid damage, damaged display cable requiring replacement, broken hinges, or other issues), we’ll contact you before proceeding with any additional work beyond the screen replacement. We’ll provide a quote for additional repairs needed and get your approval. If you choose not to proceed with additional repairs, we can complete just the screen replacement (if the additional damage doesn’t prevent screen replacement), or cancel the repair entirely. If repair is cancelled, standard diagnostic service fee applies for assessment work performed.
Q: Can you repair very old laptops (5-10+ years old)?
A: We can repair screens on older laptops if replacement LCD panels are still available for that model. Availability depends on how common the laptop model was and whether suppliers still stock compatible panels. For very old or rare laptop models, panel availability may be limited or panels may cost more due to scarcity. We’ll check availability during diagnostics and advise if screen replacement is feasible and economically sensible compared to laptop replacement.
Diagnostics Available:
Not sure if you need screen replacement? Bring your laptop to Fixfactor for professional diagnostics. Sometimes display problems stem from software issues (graphics drivers, Windows display settings), loose display cables, graphics card faults, or motherboard problems that don’t require screen replacement at all. We’ll connect your laptop to an external monitor, test display cable connections, and verify the fault before recommending screen replacement. We’ll give you an honest assessment and quote before proceeding with any repair.
Important: Additional Damage Disclosure
If your laptop has any additional damage beyond the screen issue, please mention it when booking your repair at our London locations:
- Liquid damage: Spills, water exposure, or moisture damage (even if dried)
- Battery problems: Swelling, poor battery life, “Service Battery” warnings, battery not charging
- Hinge damage: Broken hinges, loose hinges, or damaged hinge mounts (can affect display cable)
- Keyboard issues: Sticky keys, non-responsive keys, or liquid damage to keyboard
- Physical damage: Cracked case, bent chassis, damaged ports, or visible impact damage
- Any other known problems: Software issues, overheating, random shutdowns, etc.
If we discover liquid damage and corrosion during screen repair, liquid damage cleaning may be required at additional cost before screen replacement can proceed safely. Swollen battery poses safety risk and must be replaced before screen repair. Broken hinges may need replacement if they’ve damaged the display cable. We’ll always inform you and get your approval before proceeding with any additional work beyond the screen replacement. If you choose not to proceed with the repair due to additional damage or costs, a standard diagnostic service fee will apply for assessment work performed.
Booking Your Laptop Screen Repair:
Select this service during checkout and choose drop-off at one of Fixfactor’s London locations. For a quick quote based on your specific laptop model and screen damage, call us on 020 8543 7088, email us, or use the chat on our website with your laptop brand, model number, and description of screen damage (cracked, black screen, lines, etc.). We’ll verify panel availability and provide accurate pricing and timeline for your specific laptop.