Virus & Malware Removal
Pop-ups, a hijacked browser, or a caller who talked you into installing something. We copy your files first, then clean the computer or reinstall it - Windows or Mac.
- Files backed up first
- Walk-in · Wimbledon
- Mail-in · UK-wide
Let someone into your computer?
A caller “from your bank”, BT or Microsoft, and now they have remote access. Do these three things now.
- Take it offlineTurn off Wi-Fi or pull the cable. That ends their connection.
- Call your bank on 159From another phone. It reaches most UK banks’ fraud teams directly.
- Don’t log in on itBring the computer to us. Change passwords from a different device.
What You See, and What It Usually Is
Most “viruses” in 2026 are scams and stolen passwords, not a slow computer.
| What you see | What it usually is | What we do |
|---|---|---|
| A full-screen warning with a number to call | A scam web page. The browser is hijacked, the computer often isn’t | Clean the browser and check nothing was installed |
| Someone connected remotely | A remote-access scam (AnyDesk, TeamViewer, Quick Assist) | Remove the access and anything it left behind |
| A site asked you to press Windows + R and paste something | A fake “I’m not a robot” check that installs a password stealer | Remove it, and tell you which passwords to change |
| Search engine changed, adverts everywhere | A malicious browser extension | Remove it and reset the browser |
| A Mac asking for your password to “update” an app | Mac malware after saved passwords | Remove it and check login items |
| Files renamed, a ransom note | Ransomware | Stop it spreading, then tell you honestly what can be recovered |
Your photos and documents are copied to a separate drive before we delete anything.
How a Clean-Up Runs
Copy
Your files go to a separate drive.
Scan
From a clean system, so nothing can hide.
Remove
Startup items, browsers and remote-access tools checked.
Decide
If the system is too damaged, a fresh install is cleaner.
Hand back
With a short list of passwords to change.
Clean-Up or Fresh Start
We tell you which one your computer needs before doing either.
Still on Windows 10? It stopped getting free security updates in October 2025. If your computer can run Windows 11, the fresh install is the moment to move.
Good to Know
Will I lose my files?
No. We copy them to a separate drive before removing anything. If ransomware has already encrypted some, we tell you what can be recovered before going further.
Can you do it remotely?
No. We work on the computer in our workshop, where we can scan it from a clean system. Bring it in or post it to us.
Do I need antivirus afterwards?
Usually not a paid one. The protection built into Windows and macOS is enough when it is switched on and up to date. What protects you more: automatic updates, a password manager, two-step login on your email and bank, never letting a caller onto your computer, and a copy of your files kept somewhere else.
I gave a scammer my card or bank details. What now?
Call your bank on 159 first, from another phone. Then bring us the computer so nothing is left running on it.