Work with Fixfactor

About Fixfactor

Fixfactor is an independent electronics repair company based in London. We’ve been repairing phones, laptops, tablets, game consoles, and drones for over 12 years, with 220,000+ completed repairs and a 4.9-star rating across Google and Trustpilot.

We do real repair work — not just part swaps. Our services range from screen replacements and battery swaps to component-level motherboard repairs, microsoldering, and professional data recovery. We also run Datraction, our specialist data recovery sub-brand, and Evolfe, a growing IT services arm delivered with an external partner.

We run on a few principles: be transparent with customers about what’s wrong and what it costs, prioritise quality over speed, and treat every device individually — no assembly-line mentality. Quality for us includes keeping every promise we make: if we tell a customer their device will be ready by Thursday, it’s ready by Thursday. And if something unexpected comes up and we can’t hit that deadline, we contact the customer first — before they have to chase us. Repairs can take longer for legitimate reasons, but the customer should never be the one wondering what’s happening. If you work here, we expect you to hold yourself to the same standard.

Why this role exists

Darek, our current Victoria technician, is leaving the team after over a year with us — he’s relocating far outside London. We need someone to take over the location and make it their own.

The workspace

Our Victoria point is inside Spaces coworking on Wilton Road, two minutes from Victoria Station. You’ll have a dedicated private office on the first floor — your own repair station equipped with soldering and hot air equipment, a microscope, thermal imaging camera, heat plate, multimeter, and everything else you need for diagnostics and modular repairs.

Downstairs there’s a large shared space where you’ll meet customers, hand over devices, and explain repairs. Reception handles check-in and lets you know when clients arrive. It’s a professional, modern environment — not a market stall or a backroom.

How the day works

We ask customers to book appointments, but in practice many walk in without one — so you need to be available and ready throughout the day. Expect 10–20 customers on a busy day, but there are also quieter days where the pace drops and you can focus on longer repairs or catch up on admin.

When a device comes in, you photograph it, log it in our internal system with comments, and set a deadline for the repair. You run diagnostics, then send the customer a quote. We don’t start work until they approve it. Once approved, we order parts from our suppliers — and many repairs can be completed during the customer’s visit (1–2 hours) if parts are pre-arranged and the customer knows what to expect.

Throughout the day, you’ll also be answering phones, responding to emails, and occasionally forwarding requests related to our data recovery service (Datraction) or IT support brand (Evolfe) to the right people.

Your team

You’ll be running Victoria independently day-to-day, but you’re not on your own:

• Adam runs our Wimbledon workshop and has been with Fixfactor for over 8 years. You’ll coordinate with him on advanced repairs, parts sourcing, diagnostics advice, and technical support when you need a second opinion
• Marcin (owner) is always available and actively involved — he helps with complex cases, tracks down hard-to-find parts, and genuinely wants to hear what could make your working conditions better. If something’s not working or could be improved, he wants to know
• Ania handles social media, scheduling, and customer communications outside of the repair workflow — she helps keep things running smoothly on the admin side

The Role

• Diagnosing faults on phones, laptops, tablets, and other devices
• Carrying out modular repairs: screen replacements, battery swaps, charging port repairs, back glass replacements
• Performing software troubleshooting — OS reinstalls, data transfers, virus removal (Windows and macOS)
• Communicating with customers face-to-face, by phone, and by email — explaining what’s wrong, what it costs, and when it’ll be ready
• Photographing and logging every device in our internal system, setting repair deadlines
• Sending quotes, waiting for customer approval, ordering parts from our suppliers
• Managing repair bookings and walk-in customers at the Victoria location
• Coordinating with Adam at our Wimbledon workshop for advanced repairs that require microsoldering or component-level work
• Occasionally transporting devices between Victoria and Wimbledon
• Keeping your workspace clean, organised, and ready — internal order is something we take seriously

What We’re Looking For

• Hands-on experience repairing phones and/or laptops — this isn’t a trainee role, we need someone who can diagnose and fix devices from day one
• Strong diagnostic skills — you can identify the cause of a fault, not just the symptom
• Comfortable with both hardware and software: you can replace a screen and reinstall Windows or macOS
• Good with people — you’ll be speaking to customers daily, often ones who are stressed about their broken device. Calm, clear, honest communication matters
• Reliable and punctual — you’ll be opening and running this location, often independently. Meeting deadlines and keeping promises to customers is non-negotiable

• Experience with microsoldering or component-level board repair
• IT support experience (networking, troubleshooting, business tech)
• Familiarity with a range of device brands (Apple, Samsung, Google, Microsoft Surface, etc.)
• Living in south-west London or central London — occasional device transport between Victoria and Wimbledon may be needed
• Comfortable using project management tools and finding tasks to pick up independently when the bench is quiet

What We Offer

A real career path, not just a job.

This isn’t a high-street phone shop chain. You’ll be working in a small, skilled team where your contribution is visible and valued. We invest in people who invest in the work.

• Starting pay from £13.00/hour — reviewed regularly, with increases tied to your skills, reliability, and the revenue you help generate
• Progression into advanced repairs — if you want to learn microsoldering, motherboard diagnostics, and data recovery, we’ll support that development. Our Wimbledon workshop has the equipment and expertise, and we actively cross-train
• Autonomy — you’ll run the Victoria location day-to-day. We trust our technicians to make decisions, communicate with customers, and manage their workload
• Professional environment — our Victoria point is inside Spaces coworking, a modern, well-equipped workspace near Victoria Station
• 21 days holiday per year plus bank holidays (29 days total)
• Workplace pension with employer contribution under auto-enrolment
• 6-month probation period with a review at the end

As your skills grow, so does your pay. We’ve built this company over 12 years by doing excellent work — and we reward the people who help us maintain that standard.