Privacy Policy

Last updated: April 30, 2025

Our Commitment to Your Privacy

At Fixfactor, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website or services.

Who We Are

Fixfactor is a brand operating across multiple locations in London:

Data Controllers

Evolfe LTD (company number: 12142547) is the owner of the Fixfactor brand and the data controller for:
- The Fixfactor website (fixfactor.co.uk)
- Services provided at our Oxford Street location (4 Winsley St Mappin House, Spaces, W1W 8HF, London)
- Online orders processed through our website
AC TECH FIX LTD is an independent business that operates the Fixfactor Wimbledon location (136 Kingston Road, London, SW19 1LY) under an annual license agreement with Evolfe LTD. AC TECH FIX LTD is the data controller for all services and transactions conducted at the Wimbledon location.

This privacy policy primarily covers data processing by Evolfe LTD. For services provided at the Wimbledon location, AC TECH FIX LTD may have additional or different data processing practices. If you are a customer of the Wimbledon location, you may wish to contact them directly for their specific privacy policy.

Information We Collect

Information you provide us

When you use our services, you may provide us with:

Contact details (name, address, email, phone number)
Device information needed for repair services
Payment information
Details about your service requirements
Feedback and survey responses

Information collected automatically

When you visit our website, we may automatically collect:

Technical information (IP address, browser type, operating system)
Information about your visit (pages viewed, time spent, navigation paths)
General location based on IP address

How We Use Your Information

We use your information for the following purposes:

To provide our services

Processing and fulfilling your repair orders
Managing payments and fees
Communicating with you about your service
Providing customer support

To improve our business

Improving our website and services
Analyzing how customers use our services
Ensuring the security of our systems
Preventing fraud

For marketing (with your consent)

Informing you about similar products or services
Sending promotional materials when you’ve opted in

To comply with legal obligations

Tax and accounting requirements
Responding to legal processes or government requests

Our Legal Bases for Processing

We process your data under the following legal bases:

Contract: Processing necessary to deliver the services you’ve requested
Legitimate Interests: Where processing is necessary for our legitimate business interests
Consent: Where you’ve given us permission to process your data
Legal Obligation: Where we need to comply with a legal requirement

Sharing Between Fixfactor Locations

Please be aware that:

Evolfe LTD (Oxford Street location) and AC TECH FIX LTD (Wimbledon location) operate as separate legal entities
Customer data is not routinely shared between these entities unless specifically required to fulfill your service request (for example, if your device needs to be transferred between locations for specialized repair)
When necessary for service delivery, we will obtain your consent before transferring your data between locations

Cookies

Our website uses cookies to enhance your experience and analyze website usage. We use:

Essential cookies: Required for website functionality
Analytical cookies: To understand how visitors use our site
Functionality cookies: To remember your preferences
Targeting cookies: To deliver relevant advertisements

You can manage cookie preferences through your browser settings. For more details, see our Cookies Policy.

Who We Share Your Data With

We may share your information with:

Service providers: Payment processors, delivery couriers, IT services
Professional advisers: Lawyers, accountants, insurers
Government authorities: When required by law
Business partners: Who help us deliver services to you

We require all third parties to respect your data’s security and treat it according to the law.

International Transfers

Some of our service providers may be based outside the UK or European Economic Area (EEA). When we transfer your data internationally, we ensure it receives similar protection through:

Transfer to countries with adequate data protection standards
UK-approved data transfer agreements
Approved certification mechanisms

Data Security

We have implemented appropriate security measures to protect your personal data from unauthorized access, accidental loss, or alteration. We limit access to your data to employees and third parties who have a business need to know.

How Long We Keep Your Data

We retain your data only as long as necessary:

Account information: While your account is active, plus 2 years
Order and repair data: 7 years (for tax and accounting purposes)
Marketing preferences: Until you withdraw consent
Website usage data: 26 months

Your Rights

Under UK data protection laws, you have the right to:

Access your personal data
Correct inaccurate data
Request erasure of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise these rights in relation to:

Website data, online orders, or Oxford Street services: contact Evolfe LTD at hello@fixfactor.co.uk
Wimbledon location services: contact AC TECH FIX LTD directly

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have not complied with data protection laws.

Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

Changes to This Policy

We review our privacy policy regularly and will post any updates on this page. We will notify you of significant changes by email or through a notice on our website.

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