Screen Repair
Professional Surface Pro 7 screen replacement service.
We fix cracked screens, display problems and touch issues. Professional screen replacement using original Microsoft parts.
Battery Replacement
Professional Surface Pro 7 battery replacement service. Fix poor battery life, unexpected shutdowns, swollen battery issue or power failures.
Charging Port Repair
Surface Pro 7 charging port replacement service. We fix charging problems - device not charging, loose connections, or faulty ports.
Windows Software Repair
Professional software repair and troubleshooting service. We fix system errors, malware issues and application problems across all platforms.
Diagnostics Service
Professional Surface diagnostic service - comprehensive fault identification.
We'll run detailed tests to identify problems and provide accurate repair cost estimates for your Surface device.
Data Recovery
Professional diagnostic assessment for Surface data recovery potential.
Our experts thoroughly examine your Surface to determine data recovery possibility and provide detailed cost estimate. Secure evaluation process with confidentiality guarantee.
Liquid Damage Cleaning
Professional Surface liquid damage cleaning and restoration service.
Specialised cleaning process to remove liquid damage and restore functionality. Assessment included with detailed repair options.
Common Surface Pro 7 Problems We Fix
From screen flickering to battery swelling, we handle all Surface Pro 7 issues with specialist expertise
Cracked Screen Replacement
Dropped your Surface Pro 7 or cracked the glass? The screen and digitizer are fused together, so we replace the whole assembly. This is one of the trickiest tablet repairs because the glass is glued to the magnesium body. Our technicians use controlled heating and proper tools to avoid damaging internal components. Touch functionality fully restored.
Swollen Battery Replacement
Surface Pro 7 screen popping out or lifting from the chassis? That’s a swollen battery pushing from inside – it’s a fire hazard and needs urgent attention. We carefully remove the screen, extract the dangerous battery, and fit a quality replacement. Battery life restored to near-original, and your device is safe to use again. Don’t leave this one.
Charging Port Issues
Surface Connect port not charging reliably? Loose connection or only charges at certain angles? The magnetic charging port can wear out or get damaged. We diagnose whether it’s the port itself, the battery, or the charging circuit on the motherboard. Often we can repair rather than replace, saving you significant cost on this complex device.
Device Won’t Turn On
Surface Pro 7 completely dead? Could be a failed battery, motherboard issue, or something simpler like firmware corruption. We start with a proper diagnosis – checking power circuits, battery health, and boot sequence. Many “dead” Surface devices can actually be revived with the right expertise and equipment. We’ll give you an honest assessment before starting.
Liquid Damage Recovery
Spilled something on your Surface Pro 7? Time is critical – turn it off immediately and bring it to us ASAP. We carefully open the sealed device, disconnect the battery, and ultrasonic clean the motherboard before corrosion takes hold. Surface devices are tricky because the screen must be removed to access internals. Quick action gives the best chance of recovery.
Software Issues
Surface Pro 7 running slow, crashing, or infected with malware? We handle all software problems – from full Windows reinstallation and system recovery to virus and malware removal. We also troubleshoot boot issues, driver conflicts, and blue screen errors. Need your files back? We offer data recovery services for failing drives or accidentally deleted data.
* Same-day service completed within hours, provided replacement parts are prepared for your visit. We typically stock parts for next-day availability. If interested, please contact us first to confirm availability.
** Depending on whether the cleaning service detects damaged components and whether parts need to be ordered or the logic board repaired, the repair may take longer.
Ways to Use Our Service
Two convenient ways to get your Surface Pro 7 repaired – walk-in or mail-in service
Walk-in Repair
Bring Your Surface Pro 7
Visit us at 136 Kingston Road, Wimbledon or Spaces, 25 Wilton Road, Victoria. No appointment needed for diagnostics.
Assessment & Quote
Quick visual inspection and email quotes are free. For complex or unclear issues, our £39 diagnostic service provides detailed analysis – refundable if you proceed with the repair.
Expert Surface Repair
Once approved, our technicians perform the repair using proper tools and quality parts. Most repairs 1-2 days.
Collect & Go
We notify you when ready. Collect your repaired Surface Pro 7 with full warranty coverage.
Mail-In Repair
Request Quote Online
Describe your Surface Pro 7 issue using our online form. We’ll provide an initial estimate and shipping instructions.
Ship Your Device
Package your Surface Pro 7 securely (keep the Type Cover if it’s not the issue) and send to our repair center.
Professional Repair
We diagnose, confirm pricing, and repair your Surface with expert care. Email updates throughout the process.
Fast Return Shipping
Your repaired Surface Pro 7 shipped back with tracking and full warranty protection.
Fixfactor is a Microsoft Surface repair specialist.
With over 11 years of experience and 220,000+ repairs completed, we offer comprehensive, high standard Surface device repair services. The Surface Pro 7 is one of the most challenging devices to repair – the screen is glued in place, the battery is difficult to access, and many components are soldered to the board. Most repair shops won’t touch them. We’ve invested in the tools and training to do these repairs properly.
We deal with all Surface Pro 7 problems, from swollen batteries and charging failures to motherboard problems. We use controlled heating stations to safely remove screens and proper adhesive for reassembly. If your Surface is fine but running slow, we can refresh the software or upgrade the SSD.
Important: Screen damage risk. Any repair requiring device opening (except screen replacement on already damaged screens) carries a risk of screen damage due to the industrial-strength adhesive bonding. Sometimes our repair price includes this risk, but often it doesn’t. If there’s a possibility of additional cost due to screen damage, we always inform you before starting the repair – never after.
The Surface Pro 7 (Model 1866) was released in 2019 and has served many users well for years. Common issues we see include swelling batteries in older units, worn charging ports, and cracked screens. If you’re unsure what’s wrong, quick visual inspections and email quotes are free. For complex issues, our £39 diagnostic service provides detailed analysis – refundable if you proceed with repair.
Fixfactor cares also after the repair. All our repair services come with warranty. Satisfaction guaranteed! We maintain a 4.9★ Google rating. Read what customers say on Google or Trustpilot.
Your data stays safe. We don’t delete your files during repair. For privacy-sensitive customers, we can remove the SSD and leave it with you while we work on the hardware – we have test drives available. This option is possible for hardware repairs only.
Customer Reviews
Every repair comes with warranty, and our quality is confirmed by customer reviews since 2014.
I had an issue with the charging on my Surface Laptop. After pulling out my hair looking for companies to help – I found them on the internet – they did a fantastic job and really pleased with the service. Highly recommend.
I had an issue with the motherboard and they fixed it in 2 days. Price wasn’t so bad either. I’ll go there again if I need to, definitely
If I could give 100 stars I would! I damaged my high spec tablet with accidental liquid damage. They worked non stop trying to fix it. Eventually found a way to mend a VERY expensive component.
Had a touchscreen tablet and the screen cracked. Took it in, super fast quote, they needed to get the parts in, arrived next day. Job done. Great service and great people—will go back for any other issues as the first choice.
I’m very pleased with the service. My device had water damage and corrosion and had stopped working. I was worried I would have to buy a new one and had lost all my data. Fortunately Fixfactor were able to clean the motherboard and remove the corrosion.
Best service, visited a while back and was absolutely impressed by how swift and professional they were. I had stuck screw on my tablet motherboard and they fixed it in seconds
Wow that was first class! Adam quickly diagnosed problem with my tablet, ordered the parts and installed the next day. Its so good to find and experience a friendly and professional service nowadays.
The guys are very good at what they do. Repairing and fixing devices. My screen was totally smashed after it fell and they fixed it to the same quality as it was before. Very reasonable prices. Highly recommended.
Frequently Asked Questions
Common questions about Surface Pro 7 repair services
How long does Surface Pro 7 repair take?
Repairs take 2-3 hours when parts are available. Same-day service is possible if we have stock or can prepare parts before your visit or device arrival via courier. Complex cases with frame damage or motherboard work may require next-day completion.
Contact us to request same-day service and check parts availability for your specific repair.
Will my data be safe during the repair?
Screen, battery, and charging port replacements don’t directly affect your software or storage. We never intentionally delete customer data. However, we cannot guarantee data safety during hardware repairs.
By agreeing to the service, you accept responsibility for your data. We always recommend backing up important files before any repair.
Why is there a screen damage risk for battery or charging port repairs?
Surface Pro 7 battery and charging port replacements require screen removal to access the components beneath. The screen is strongly bonded with industrial-strength adhesive – we need to heat it and flex it slightly during removal.
Despite years of experience with Surface repairs, some screens crack during this process due to the nature of the adhesive bonding. In most cases, our repair price already reflects this screen damage risk. For certain devices where this risk is not included, we’ll contact you before starting the repair – never after the fact.
What if my frame is damaged?
Surface Pro 7’s magnesium frame often sustains damage during drops, particularly at corners. Bent frames prevent proper screen installation. We inspect and precision-align damaged frames using specialised tools – ensuring your new screen fits perfectly and functions properly.
Severely damaged corners may require additional work and incur a £50 charge – we’ll always inform you and get approval before proceeding.
My battery is swelling – is it dangerous?
If your screen is bulging or pushing outward, this indicates battery swelling – a potentially hazardous condition. Stop using the device immediately and don’t charge it. Swollen batteries can rupture or catch fire if punctured.
Contact us for urgent same-day battery replacement. Don’t try to puncture or force the screen back down.
How do I know if it’s a charging port or battery problem?
Sometimes charging problems aren’t port-related. Battery failures or motherboard issues can cause identical symptoms. We always perform comprehensive diagnostics testing the port, battery, and power management system before proceeding.
Try testing with a different Surface charger if possible – sometimes the cable or power adapter fails rather than the device’s port. Also check the port for visible debris or damage. If issues persist, professional diagnosis is needed.
Do you offer collection or courier service?
Yes, we offer nationwide courier service if you can’t visit our London locations. You can send your Surface Pro 7 to our repair centre from anywhere in the UK.
Contact us for shipping instructions and we’ll provide an initial estimate before you send your device.
Do you need access to my device for testing?
To properly test your Surface after repair, we need to boot into the operating system. We can use a guest account if available, or you can provide a user password. For some models, we can temporarily swap the SSD with our own test drive.
If you prefer not to provide access, we can only perform basic power-on testing – but full functionality testing is recommended to ensure your repair is 100% successful.
What warranty do you offer?
All Surface Pro 7 repairs include a comprehensive 6-12 month warranty (depending on supplier warranty on parts) covering both replacement parts and installation workmanship. Screen replacements performed during battery or charging repairs are also covered.
This warranty is valid at both our Wimbledon and Victoria stores in London. Terms and conditions apply.
Can I combine multiple repairs to save money?
Yes! With your Surface Pro 7 already disassembled for one repair, additional services cost less since the device is already open. Consider combining:
Battery replacement with screen repair, deep cleaning and thermal paste replacement, charging port repair, or SSD upgrade. These services have reduced labour cost when performed together. Ask our staff about multi-service discounts.
