Fixfactor Moved From Oxford Street To Victoria

Learning from Oxford Street

Our Oxford Street experiment taught us valuable lessons about location and client needs. Despite thousands of daily footfall, the retail-focused environment didn’t match our service model. Clients struggled to locate us within the coworking space, appointment adherence was inconsistent, and the area’s transient nature made it difficult to build the relationships we value.

The Oxford Street location, whilst prestigious, proved to be oriented towards retail shopping rather than the professional services we provide. Our clients – London residents, remote workers, and businesses – simply weren’t in that environment looking for technical repairs.

Why Victoria Works Better

Victoria represents a strategic shift for Fixfactor. Located near major transport links and surrounded by offices, government buildings, and residential areas, it’s where our clients actually are. The Spaces Victoria coworking environment provides the professional setting our services deserve, with better accessibility and clearer visibility.

Expanded Repair Capabilities

Unlike our Oxford Street location, Victoria is equipped to handle significantly more repair complexity. We’re no longer limited to quick fixes and diagnostics – this location serves as a fully capable repair centre.

Our Complete Service Range

Device Repairs

• Mobile Phones: iPhone (all models from 6 onwards), Samsung Galaxy, Google Pixel, OnePlus, and other major brands
• Laptops: MacBook (all models), Microsoft Surface, Asus, Dell, HP, Lenovo, and other manufacturers
• Tablets: iPad (all generations), Microsoft Surface, Samsung Galaxy Tab
• Desktop PCs: Custom builds and pre-built systems
• Game Consoles: PlayStation 5, Xbox Series X/S, Nintendo Switch, Steam Deck
• Drones: DJI models including Mavic series

Proactive Services

• Device MOT Health Checks: Smartphone MOT (from £39), Laptop MOT (from £39), PC MOT (from £49)
• Thermal Service & Deep Clean: Complete internal cleaning with thermal paste replacement (£70)
• System Optimisation: Software decluttering and performance enhancement (from £49)
• Storage Upgrades: RAM and SSD assessments with installation (from £15 audit fee)

Business Services

• Custom maintenance packages for company fleets
• Priority repair services for business-critical devices
• IT support contracts
• Cybersecurity assessments
• AI hardware support (GPU maintenance for LLM training)
• AI implementation assistance for businesses new to AI tools

What Hasn’t Changed

Whilst our location has evolved, our approach remains consistent:

• Quality Over Cost: We use reliable parts rather than the cheapest available options
• 6-Month Warranty: Standard across all repairs
• Transparent Communication: Clear explanations of issues, risks, and costs before proceeding
• Data Preservation: We never wipe devices during repairs unless specifically requested
• Fast Turnaround: Many repairs completed within 15-120 minutes when parts are in stock

Two Strategic Locations

With Victoria and Wimbledon, we now serve London through two complementary locations:

• Victoria: Central location for quick access, handling 90% of repair needs on-site
• Wimbledon: Technical powerhouse with specialised equipment for the most challenging repairs

Both locations work together seamlessly. If your device requires specialist attention beyond Victoria’s capabilities, we coordinate the transfer to Wimbledon – you simply drop off at whichever location is more convenient.

We’re optimistic about what Victoria enables us to deliver. This location represents not just a move, but an evolution – allowing us to provide the comprehensive technical services London’s professionals and residents need, all whilst maintaining the quality standards that have earned us over 1,000 five-star reviews.

Whether you’re dealing with a cracked screen, sluggish laptop, water-damaged phone, or need ongoing IT support for your business, our Victoria location is ready to restore harmony between you and your technology.