£35.00
Get your faulty MacBook Pro, MacBook Air or iMac diagnosed for hardware and software issues.
Problem with your iMac or MacBook Pro ?
If your iMac /Â MacBook has unknown problems and it does not work or you know the problem but you would like to get a quote, this service will identify problems with your Mac.
We can look for both software and hardware issues. We will check if the battery works fine, hard drive issues, logicboard power, we also test the LCD screen, keyboard and possible aspects of the logic board.
Let us take a look, there is 80% chance your MacBook / iMac can be repaired or at least your lost files can be retrieved.
We charge the diagnostic fee if you don’t follow with the repair. Diagnostic service fee also applies if you bring your MacBook for water damage repair and is not repairable. The reason is we had to spent some time finding issues with the water damaged MacBook. Water can cause too much damage to be repaired and that can be figured out after some time.
Bringing Your Device In
Have your broken device repaired on the same day, while you wait. Relax in our store with a cup of coffee and Wifi access.
1.  Book the service on our website. Contact us if you need assistance.
2. Bring your faulty device to our store. Let’s confirm the repair time, create the repair ticket and start the job.
3. Our technician will start with initial diagnostics and lets the job begin!
4. Your device will be tested after the repair. When you get it back, we ask you to inspect the quality of our work.
Sending Your Device Â
Choose the repair service directly from our website. Opt for the option to have it fixed and returned within 2 days.
1. Choose the repair service, click the “Place Order” button and select “Send By Post”.
2. Complete the checkout with your contact details, choose the speed of required repair service (turnaround time) and select the payment method. You may wish to pay after the repair but we won’t order replacement parts until we receive your device which may cause 2-3 days delays. If you require priority service please pay on the checkout or contact us first.
3. Wrap your device safely. We suggest to use the Royal Mail service for small devices like mobile phones (insured up to £500 and costs below £10). For laptops, tablets or drones, please use DHL, DPD or Parcel Force.
Send your device to:
Write the “#Order number” on the outer of the box.
4. Once received, you will be contacted and the repair will begin shortly.
5. You will get a confirmation e-mail after the repair has been completed. We always return your device with the secure delivery service.
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Backup Your Data: While we don’t touch your device’s internal storage, we always recommend backing up your data for safety.
Password/PIN/Pattern Lock: Please provide the password, PIN, or pattern lock with your phone, or you may choose to remove it. Alternatively, you can factory reset your phone, create a second user or guest account – we just need to be able to test the device post-repair.
Remove SIM and Memory Cards: Take out any memory cards and the SIM card from your phone, but remember to include the SIM card tray. For other devices, also remove memory cards.
Device Only: Please send just the device, without any accessories.
Photograph Your Device: For your records, you might consider taking pictures of your device’s exterior before sending it (this is optional).
Pack Securely: Wrap your device in bubble wrap, place the order number visibly on top of the parcel, and write your return address on the back.
