Inside News

When it comes to mobile phone repairs, there is many ways how it could got damaged. Most of accidental repairs cover screen replacements, changing back glass, camera, batteries or sometimes charging ports.

There are repairs that require much more knowledge and skills. Component level repairs require using microscope, super-precision equipment, diagnosing skills and a lot of experience. Some mobile phone motherboard chips are of the size of 0.5mm. This requires surgical precision. There is only few companies in UK that can perform this kind of repairs.

We provide microsoldering services repairing mobile phones and laptops. Your faulty iPhone motherboard can be repairable and we can also recover your files. Phone’s logic board related problems like no backlight, no LCD, no charging, no power, no touch, bootloopin many cases can be fixed. We can replaced any kind of small connectors. We support Apple iPhone logic board repairs, Samsung Galaxy phones, Google Pixel, OnePlus and many more. We can fix water damaged phones and if it cannot be repaired, we can try to recover your data. If your phone has been damaged by another phone repair company, we may be the right place to fix this.

When you send you Windows device for a repair (laptops or Microsoft Surface Pro tablets) it is important that you provide us with the login and password or give us the access to guest user account. If you don’t have one, we can help you to create it.

We need to have access to your device to perform diagnostic checks or test it after we fixed the screen, camera, replaced battery or any other hardware issue. We understand that you data may be case sensitive. Although we don’t delete it and promise to keep it safe, you may prefer to keep it locked. The solution is to create a guest account, that give us access to basic functions of the device (without administrator’s privileges), without being able to access your data. This is what we need in most scenarios.

In the recent version of Windows 10, you might you may not be able to create guest accounts like you used to. Guest level permission systems still work, but the option in Control Panel to create new guest accounts is gone. You can still add the guest account with a few simple commands. To do so, open a command prompt as an administrator and perform the following steps:

1. Enter “net user Visitor /add /active:yes” to create a new account. You can replace “Visitor” with whatever name you wish, but be sure to change it for every command on this list. “Guest” is reserved by the Windows system.
2. Enter “net user Visitor *” to create a password for the account.
3. Press Enter twice to create a blank password.
4. Enter “net localgroup users Visitor /delete” to remove Visitor from the regular Users group.
5. Enter “net localgroup guests Visitor /add” to add Visitor to the guests user group.

And now you have a brand new guest account! This account will have the same privileges as the old guest accounts. Hopefully Microsoft will bring back a proper interface for this option in the future.

Samsung Galaxy S8 (and S8+) has been voted one of the most fragile mobile phones of all time. We hope you never need to fix it but in case you do, we can now repair it for you !

Galaxy S8 has very similar built to the Galaxy S7 Edge. However it seems that the charging port is much easier to repair as it doesn’t require replacing the screen as in previous model. Galaxy S8 has also the back lens reinforced so it is less prone to cracking. It was a nightmare for Galaxy S7 and S7 Edge owners.

The screen replacement is not cheap for S8. It uses innovative technology so the cost of the replacement part makes is expensive to repair. Even if you break just the glass, the whole front screen needs to be changed because of the curved glass and strong bonding with the AMOLED display.

The repair of the screen or the back never should take more than 2 hours in our Store. Most of the time we fix it in less than in 1 hour! We already have Galaxy S8 screens and back glass in stock. You can inquire for more details, book the repair on our website or just order the service online.

Bring your new or used iPhone, Samsung or any other phone for a quick sale. We offer competitive prices and pay you cash when you bring it. Is your phone faulty ? No problem ! We are still interested in buying it for parts.

You may have many reasons for selling your phone or laptop including unwanted upgrade, financial issues or if you have just upgraded to the newer device.

Usually we offer better prices for your phone, tablet, MacBook, iMac or any Windows laptops than any buying shop. If you want to sell more than 1 laptop, we may also collect it from you. Just send us a question first to find out how much we can offer you.

This process is very simple, just send us a text to 07783516693 describing the device, condition, color, memory capacity, box, receipt and if you already know how much you want for it, please tell us. If you don’t mention your price, we will reply with an offer usually within hour. You may also give us a call or just bring your phone for the estimation. Once we agree the price, we invite you to the store, test the device in front of you and if there are no surprises, you will be paid cash right away !

In case we find the visual condition is worst than expected or if the device is not fully functional, we may offer you a different price than originally agreed. Please describe your device as careful as you can.

We have just introduced support for Microsoft Surface tablets. We can repair the following models: Microsoft Surface Pro 2, Surface 3, Surface Pro 3, Surface 4, Surface Pro 4 and the latest Surface Book.

We can repair broken screen on the Surface, broken front glass, charging ports, housing but also we can change the battery or help with the software.

Why should you bring it to our store instead of sending it to Microsoft ?

With Microsoft, you have open repair request on their website, after that they will send you instructions how you need to ship the device back to them. When they receive it, in return you will receive tablet which has been repaired but not the one which you sent them. They instruct you to delete all the data but if you cannot create backup, they cannot do that for you. All the content will be lost. And the whole repair process takes 2-3 weeks most of the time.

We offer repairs with much less hassle still using same original replacement parts.We don’t delete your data, if those are still there, you get the access to them after we repair the tablet. Usually the repair takes around 2-3 days. Replacement parts that we use are Microsoft genuine so the repair results will be same as if you send it to them.

You can choose to bring your Surface Pro tablet for repair, you can send it by courier or if you are located in London, we could visit you and replace the screen on the spot. We offer 6 months warranty on the Microsoft Surface repair service.

Models that we support range from Microsoft Surface 2, Pro 2, Surface Pro 3, Microsoft Surface 4, Surface Pro and the latest Surface Book. Some of replacement parts we always keep in stock but some we need to order and the process may take 3-10 working days. We can tell exact waiting time when you call us or send an email.

Here is the Microsoft Surface repair page with what we offer: https://fixfactor.co.uk/tablet-repair/microsoft-surface/.

The hard disk drive uses a mechanical arm with a read/write head to move around and read information from the right location on a storage platter. Like a pendrive, there are no moving parts to an SSD. Rather, information is stored in microchips.

Nowadays the hard drive appears to be the weakest element of a computer. Replacing it with the SSD will make it so much faster! It can be a good time to upgrade it when it fails too. All MacBooks manufactured after 2013 use Flash storage already but if you still use a good Unibody Macbook manufactured between 2007 – 2012, it may be much cheaper to change the hard drive to the SSD than buying a new Mac.

If you use a Windows laptop, benefits from changing the HDD to the SSD can be like a whole new experience. System loads faster, windows open quicker, computer works smoother and that all counts for much better productivity, where you can concentrate on the work you do but not waiting for applications to load.

Here in our Store, we use only best quality and fastest SSD manufactured by Samsung. You can choose between 250GB, 500GB or 1TB storage. We can replace your hard drive same day and also install the operating system (Windows or OS X) on the very same day. Let us know if you need to get your data transferred as we can help with that too!

While some of mobile phones get close to being labeled waterproof, we probably should treat them as just resistant to water.

When we talk about waterproof hardware, we often refer to an IP rating. This stands for Ingress Protection, and is usually followed by a number, which refers to its ability to withstand water and dust.

If the IP number starts with a six, then the device features complete protection from dust, and must ward off particles to the extent where none can find their way in. If the number is a five, like the IP55/IP58, then the phone is protected against ingress, and any particles that do get inside won’t stop it from working.

There are only to major phone manufacturers offering water and dust proof mobile phones: Sony and Samsung. Once again, they don’t really guarantee your phone to go under water or they only allow it within the first year of manufacturer’s warranty.

When it comes to your device being repaired outside the warranty, it is very difficult or almost impossible to get it waterproof again. Here in Raphone, we use original parts but we don’t recommend you to use your Sony or Samsung phone in a water anymore.