We Bring Your Lost Data Back to Life
When data loss strikes, Fixfactor helps you get your files back safely and securely. We recover data from damaged drives, phones, and computers with a proven 80% success rate and clear, upfront diagnostics from our Wimbledon and Victoria labs.
Data Recovery Services
Recover lost files from drives, phones, and computers — securely and professionally, right here in London.
HDD Recovery
Recover data from physically damaged, clicking, or failing hard drives with our specialized clean room equipment.
SSD Recovery
Restore data from failing solid-state drives with our advanced NAND recovery technology and proprietary tools.
SD Card Recovery
Recover lost photos, videos, and files from damaged or corrupted SD cards, micro SD, and memory cards.
USB Flash Drive Recovery
Retrieve data from physically damaged or corrupted USB drives with advanced chip-off recovery methods.
External Drive Recovery
Recover data from dropped, damaged, or non-responsive external hard drives and portable storage devices.
RAID Recovery
Restore data from failed RAID arrays of all levels with our specialized reconstruction technology.
Phone Recovery
Recover photos, messages, contacts, and other important data from damaged or non-working smartphones.
Laptop Recovery
Retrieve data from laptops affected by liquid damage, hardware failure, or operating system corruption.
Other Recovery Services
Don’t see your device? We recover data from virtually any storage medium. Contact us for a customized solution.
How Data Recovery Works
Preview your data before you pay. Five transparent steps from quote to delivery.
Get Initial Estimate
Describe your device, what happened, and which data you need. We’ll provide an estimated price range and preliminary assessment within hours. No commitment required.
Professional Diagnostic
Send your device to our London facility for in-depth evaluation using PC3000 equipment and microscope analysis. You receive a detailed report with exact recovery probability, fixed-price quote, and realistic timeline. The £39 fee is non-refundable but gives you complete transparency before any commitment to full recovery.
Approve or Walk Away
Review the quote and decide. If we fail to recover your data, you pay nothing beyond the diagnostic fee. If the price doesn’t work for you, walk away with just the £39 spent—no obligation to proceed.
Recovery Process
Recovery begins using clean room procedures and component-level repairs when needed. Your device stays in our London lab—never outsourced. You receive progress updates at key milestones. PC3000 systems and microscope diagnostics maximize recovery success rates.
Preview Before Payment
We show you exactly what was recovered before final payment—either in-person at our office or via secure screen share. Verify the files meet your needs, then approve payment. Data transfers to your storage device or one purchased from us. Original device returned with documentation. We retain a 24-hour backup, then securely wipe all data per GDPR compliance.
Important: All sales final after data confirmation and delivery.
How Quickly Do You Need Your Data?
Choose from three service speeds based on your urgency. Whether you need your data in days or can wait weeks, you’ll receive the same professional recovery service.
Base price. Work completed during regular business hours in standard queue.
+30% cost. Front of queue with work extending beyond regular hours when needed.
+70% cost. Immediate start with 24/7 work including evenings and weekends.
Data Recovery From Any Failure Type
Accidental deletion, system failure, physical damage, or disaster – we’ve successfully recovered data from them all.
Accidental Deletion
Files deleted by mistake, drives accidentally formatted, or data lost during updates. We recover what was thought permanently gone.
- Deleted files and folders recovery
- Formatted drive restoration
- Partition table repair
- Corrupted file system recovery
- Failed update rollback
System Crashes
Operating system failures, boot errors, and corrupted software making data inaccessible. We extract data when systems won’t start.
- Non-booting operating systems
- Blue screen / kernel panic recovery
- File system damage repair
- Virus and ransomware data extraction
- Software corruption recovery
Physical Failure
Mechanical breakdowns, clicking drives, and devices that won’t power on. Our clean room facility handles severe hardware failures.
- Clicking or beeping hard drives
- Drives not detected by system
- Dropped or impact-damaged devices
- Circuit board and chip failures
- Motor seizure and head crashes
Catastrophic Damage
Fire, flood, electrical surge, or severe physical trauma. When disaster strikes, we salvage data from devices others consider unrecoverable.
- Fire and smoke-damaged media
- Water and liquid immersion recovery
- Lightning and electrical surge damage
- Power spike component failure
- Crushed or severely damaged devices
Why Choose Fixfactor
Integrated approach to comprehensive data recovery with proven expertise since 2014
Advanced Technology
We use professional PC-3000 equipment and maintain ISO Class 5 cleanroom facilities for physical drive repairs. Our investment in enterprise-grade recovery tools ensures we can handle even the most complex data loss scenarios that consumer-level software cannot address.
Secure Process
Your data security is paramount throughout recovery. We maintain strict chain-of-custody protocols, work in monitored facilities, and ensure all recovered data is encrypted during transfer. Every device is logged and tracked from initial assessment to final return.
Expert Team
Our data recovery specialists have over a decade of combined experience handling everything from simple file deletion to complex RAID failures. Each technician undergoes continuous training on emerging storage technologies to maintain expertise across all device types and manufacturers.
No Recovery No Fee
We only charge the full recovery fee when we successfully recover your data. Our initial estimate is free, and the in-depth diagnostic costs just £39 — which is all you pay if recovery isn’t possible or you choose not to proceed. No hidden costs, no surprises.
Flexible Timeline
Choose your recovery speed based on urgency and budget. Standard service takes 14-21 days at base price, Priority service delivers in 5-14 days with 30% premium, while Emergency service recovers data within 1-4 days for time-critical situations at 70% premium pricing.
Proven Success
With 220,000+ successful repairs since 2014, we’ve built an extensive knowledge base of recovery techniques. Our success rate consistently exceeds industry averages because we’ve encountered and solved virtually every type of data loss scenario across all major device manufacturers and storage types.
What Our Customers Say
Real reviews from customers who trusted us with their irreplaceable data. Verified on Google and Trustpilot.
“Really pleased these guys saved my data after my phone was water damaged, was incredibly important has had two of my beautiful dogs last ever photos plus 4000+ more photos that were precious. An added bonus is the phone seems to be working again too. Thank you”
“Darius and Anna were very friendly and helpful and they retrieved the data I needed from a failing drive with 100% success.”
“Dead laptop with important unbacked up files. Really happy with the service: fix was quite quick and covered by initial diagnostic fee with options presented for longer-term fix. One of the more remarkable resurrections.”
“After my insurance company gave me the run around saying my phone was unfixable, I went to Fixfactor to try retrieve my data. They were transparent about the options and managed to get everything back.”
“I couldn’t find any firm locally who gave me confidence that they could repair my Surface Pro and retain my data. Fixfactor handled it brilliantly — the repair was completed successfully and all my files were safe.”
“A family member dropped my mobile phone, the glass broke, and the phone was lifeless. 24 hours later, my phone was ready for collection, as good as new again. Brilliant, thank you so much.”
“They did not give up trying to fix my computer even though I thought it was impossible. Adam saw it as a challenge and fixed it at a reasonable cost.”
“Fantastic service from start to finish. Completely transparent about the risks and gave me options. Communication was excellent — quick replies, clear explanations. Professional, honest, and reliable.”
Professional Data Recovery in London
Fixfactor has been recovering data from damaged drives, phones, and computers across London for over 12 years. Whether you’ve lost irreplaceable family photos, critical business documents, or years of creative work, our specialist team has the expertise and equipment to get your data back. We use PC-3000 professional recovery equipment, maintain ISO Class 5 clean room facilities for physical drive repairs, and apply component-level repair techniques that go far beyond what standard repair shops can offer.
We handle everything from simple deleted file recovery and accidental formatting to complex mechanical hard drive failures and water-damaged devices. For BitLocker-encrypted drives, we can recover data provided you supply your recovery key. Our transparent pricing means no surprises: a diagnostic assessment costs just £39, and our no-fix-no-fee guarantee means you only pay the full recovery fee when we successfully retrieve your data. If recovery isn’t possible or you choose not to proceed, the diagnostic fee is all you pay.
Every Device, Every Failure Type
We recover data from HDDs, SSDs, SD cards, USB flash drives, smartphones, laptops, external drives, and NAS units — essentially any storage device that holds your data. Physical damage from drops or power surges, logical corruption from software failures, accidental deletion, water damage, fire damage, and firmware issues — we have proven recovery procedures for every scenario. Our decade-long track record and hundreds of successful data recoveries mean we’ve encountered and resolved virtually every type of data loss.
Visit Fixfactor at our London workshop or send your device securely via Royal Mail for a free initial assessment. Ready to start? Get a quote now and let us recover what matters most to you.
Data Recovery in Action
See our advanced recovery techniques and specialist equipment at work
Frequently Asked Questions
Common questions about our data recovery services
Data Recovery Quote
Tell us about your data recovery case in details. We provide emergency data recovery with same-day collection available for urgent cases in London area.