DJI Mavic Air 2 repairs

2020

Gimbal and camera, ribbons, motor arms, swollen batteries, water damage and board-level repair — the one aircraft here with a price against every service.

DJI Mavic Air 2 repair at Fixfactor, London
Walk-in · Wimbledon Mail-in · UK wide Up to 12-month warranty Tested, proven parts
Released
2020
Weight
570 g
Camera
48 MP · 4K/60
Gimbal
3-axis
Sensing
Front, rear, down

Repairs

Something is broken or worn out.

Know the fault, but don’t see it listed? Describe it and we’ll price it from your description — free, no device needed. Not sure what’s wrong? That’s what the Diagnostics Service above is for.

A few of these on the shelf at work? We handle them in batches, with collection, return and one invoice. Business repairs

Common DJI Mavic Air 2 Problems We Fix

The jobs this aircraft actually arrives with, and what each one involves.

DJI Mavic Pro Gimbal Replacement Service By Fixfactor

Gimbal & camera replacement

For a camera assembly past repairing — cracked lens, snapped yaw arm, a motor that will not hold. Ribbon and dampers get ruled out first; they are a fraction of the price.

Gimbal vibration & jelly footage

Ripple in the video or a horizon off level. Usually dampers, sometimes a yaw arm, occasionally an unbalanced prop.

Ribbon & video dropout

The thinnest gimbal ribbon we handle, and it folds every time you pack the aircraft away.

DJI Mavic Pro drone 2 different types of properells

Motor arms & motors

Long flight times put real hours on the bearings. Grinding at spin-up, an ESC error, or an arm cracked at the hinge.

Swollen batteries

The 3,500 mAh pack is six years old now. A puffed pack jams in the bay and stops being safe before it stops working.

Water damage

Ultrasonic clean and corrosion treatment before anything is powered. Read the yellow band below first.

DJI Mavic Pro Drone disassembly service

Crash assessment

Stripped and checked properly, with the flight log read. A written quote, and the reason it came down.

Board-level repair

No power, no charge, a failed ESC or a short after water. Component-level work on the same bench that does laptop mainboards.

Calibration & test flight

IMU, compass, gimbal and vision sensors recalibrated after any repair, then hovered and flown.

Something else?

Aerials, sensors, landing feet, shells, controllers. Describe the fault and we will price it.

We Read the Flight Log

Visible damage we repair, calibrate and test-fly before it comes back to you. When nothing looks broken, or you want to know why it came down, the drone recorded the answer.

  1. What Is In It

    Battery cell voltages, how hard each motor was working, satellite count, signal strength, altitude, and every warning the drone gave before it stopped recording.

  2. What It Usually Says

    A motor that had been working harder than the other three for weeks. A battery cell dropping under load. A signal that cut out and sent the drone home into something.

  3. What to Bring

    The phone or tablet you fly with, or the flight record saved in the DJI app. If the drone is dead but the board survived, we can usually read it from there.

Not every repair needs this, and we will tell you when yours does not. Sometimes a log stops for a reason nothing can recover. Sometimes it shows the drone was flown into something, and you get told that too.

Swollen Batteries

The most common Air 2 fault, and the one people leave longest. Batteries swell as they age, so the pack fits tighter each time until it will not come out at all. If yours sits proud of the bay, or the drone has stopped recognising it, stop flying. Bring the drone and the battery together and we will test the cells rather than guess.

A DJI Mavic being diagnosed on the bench at Fixfactor

No Side Sensors

The Air 2 sees forwards, backwards and down, but not to the sides. Almost every crashed Air 2 that reaches us went sideways into something the drone could never have seen. It is not a fault and there is nothing to fix in advance — but it is worth knowing before your next flight.

A DJI drone opened up with its mainboard exposed at the Fixfactor bench

Crashed It, or Been in Water? Do This First

What happens in the next hour decides how much of it we can save.

  1. 1

    Do Not Power It Up

    Not to see whether it still works. A wet or bent drone survives being left alone; it does not survive being switched on. Battery out, and leave it out.

  2. 2

    Take the Card Out

    Your footage is on the microSD and it is nearly always fine even when the aircraft is not. Take it out and keep it before the drone comes to us.

  3. 3

    Bring It In As It Is

    Loose parts and all, in a box, not reassembled. Salt water is the urgent one: it corrodes by the hour, so a drone out of the sea needs to be here today.

No rice, and no hairdryer or radiator — heat speeds corrosion up rather than stopping it. We strip it, clean every board ultrasonically, treat the corrosion and only then test. If the footage matters more than the aircraft, say so at drop-off and we go for that first.

Call 020 8543 7088

Ways to Use Our Service

Two ways to get your Mavic Air 2 repaired — bring it to Wimbledon, or post it from anywhere in the UK.

In Person

  1. 1

    Bring It to Wimbledon

    136 Kingston Road. Walk in, or book a slot if you would rather not wait.

  2. 2

    We Find Out What Is Wrong

    You get the price and the timescale before anything is touched.

  3. 3

    We Repair It

    Only once you have said yes. Parts in stock can be the same day; board work takes longer.

  4. 4

    Collect It

    We call when it is ready. Tested, and under warranty.

UK Wide

  1. 1

    Tell Us the Fault

    Describe it on the form. We reply with an estimate and how to send it.

  2. 2

    Post It to Us

    Pack it well. Include the charger if it will not charge.

  3. 3

    We Confirm Before We Start

    If it turns out not to be worth repairing, we say so and stop there.

  4. 4

    Back to You, Tracked

    Returned insured and tracked, under the same warranty.

What We Do, How, and Why Us

Camera and gimbal work, the video ribbon and the rubber mounts, motor arms soldered back to the board rather than glued, swollen batteries tested properly, water damage stripped and cleaned, and repair of the circuit board itself when the fault is on the board rather than around it. One workshop in Wimbledon, post-in from anywhere in the UK.

A diagnosis before a price — though on this drone most prices are already on the page, because the parts are still easy to get. Microscopes, hot-air rework and a thermal camera to find what is failing, then the sensors, the camera and the obstacle cameras recalibrated, and a real flight before it comes back to you.

DJI Mavic Pro After Camera Gimbal Repair service
DJI Mavic Pro Repair service in london fixfactor
Drone Repair London Fixfactor
Fixfactor drone repair arm repair
12+years repairing devices
220,000+repairs completed
4.9★from 1,000+ reviews

What Customers Say

Every repair carries a warranty. These are unedited reviews left on Google and Trustpilot.

4.9 ★★★★★1,000+ reviews on Google & Trustpilot

Good to Know

The questions we are asked most about Mavic Air 2 repairs.

Not answered here? Ask us — we reply the same working day.

My battery has swollen. Is that dangerous?

Treat it as though it is. Stop flying, do not charge it, and do not force it in or out of the bay. Swelling is a lithium cell venting internally and it does not get better. Bring the aircraft and the pack in together and we will test the cells and tell you whether the aircraft is fine, which it usually is.

How long does a Mavic Air 2 repair take?

Gimbal, ribbon and motor arm work is two to four hours on the bench, and parts for this model are still in normal supply, so a day or two door to door is typical. Crash assessment and water damage need two to three working days before there is a quote worth giving.

It has lost range since I clipped a branch. Is the aircraft damaged?

Very likely, and probably not where you think. The OcuSync aerials run through the front arms, so a cracked arm can cost you signal long before it costs you the arm itself. If the range problem started after an impact, that is where we look first.

Do you use genuine DJI parts?

Where the part exists we use original or original-specification parts, and for the Air 2 most still do. We confirm what is going in before you agree to it, and where only a salvaged original is available we say so rather than describing it as new.

I have DJI Care Refresh. Should I use that or come to you?

Use it if it is in date and you have replacements left — a one-year plan covers two, a two-year plan four, including collision and water damage. On an aircraft this recent a replacement is often the better deal, and we would rather tell you that than take the job.

Can I post it to you?

Yes, from anywhere in the UK. Card out, battery kept at home unless the battery is the problem, packed in something rigid and sent tracked. It comes back the same way once it has been repaired, calibrated and flown.

Get a Quote

We price this one individually — what it takes varies from device to device, so we look before we quote.

Tell us what the device does and we’ll price it from your description. No need to bring it in for this.

You’ll normally hear back the same working day. If you don’t, give us a ring on 020 8543 7088 — it means something has gone astray.

Thanks — we have your request. We’ll come back to you with a price, usually the same working day.