DJI Mavic Air repairs

2018

Gimbal cradle and ribbon work, motor arms, water damage and board-level repair – including footage pulled off the storage inside the aircraft when the card has gone.

DJI Mavic Air repair at Fixfactor, London
Walk-in · Wimbledon Mail-in · UK wide Up to 12-month warranty Tested, proven parts
Released
2018
Weight
430 g
Camera
12 MP · 4K
Gimbal
3-axis
Storage
8 GB internal

Repairs

Something is broken or worn out.

Know the fault, but don’t see it listed? Describe it and we’ll price it from your description – free, no device needed. Not sure what’s wrong? That’s what the Diagnostics Service above is for.

More than one to sort out? We take them in batches, one invoice, a report per airframe. Business repairs

Common DJI Mavic Air Problems We Fix

What this aircraft arrives with, and what each repair involves.

Fixfactor drone repair arm repair

Gimbal ribbon & cradle

The Mavic Air’s signature fault. Gimbal error on start-up, a picture that flickers or drops, a camera that droops instead of levelling – almost always the ribbon rather than the camera.

Gimbal vibration & horizon tilt

Wobble in the footage, or a horizon that will not sit straight. Perished rubber mounts or a bent yaw arm.

Gimbal & camera replacement

Where the camera itself is finished. Ruled in only after the cheaper repairs are ruled out.

DJI Mavic Pro Repair Service By Fixfactor

Board-level repair

Dead on the bench, will not charge, a failed ESC, a short after water. Component-level work – there is no replacement Mavic Air board to buy.

Motor arms & hinges

Cracked arms and hinges gone loose with folding. Worth fixing before it becomes a crash.

Water damage

Stripped, cleaned ultrasonically, corrosion treated, then tested. Read the yellow band below first.

DJI Mavic Pro Drone disassembly service

Crash assessment

A proper strip and check with the flight log read, so you get the reason as well as the price.

Footage off the internal storage

The Mavic Air records to 8 GB inside the airframe as well as the card, so footage often survives a crash the card did not.

Calibration & test flight

IMU, compass, gimbal and vision sensors recalibrated after any repair, then hovered and flown.

Something else?

Sensors, aerials, shells, landing feet, controllers, aircraft another shop gave up on.

We Read the Flight Log

Visible damage we repair, calibrate and test-fly before it comes back to you. When nothing looks broken, or you want to know why it came down, the drone recorded the answer.

  1. What Is In It

    Battery cell voltages, how hard each motor was working, satellite count, signal strength, altitude, and every warning the drone gave before it stopped recording.

  2. What It Usually Says

    A motor that had been working harder than the other three for weeks. A battery cell dropping under load. A signal that cut out and sent the drone home into something.

  3. What to Bring

    The phone or tablet you fly with, or the flight record saved in the DJI app. If the drone is dead but the board survived, we can usually read it from there.

Not every repair needs this, and we will tell you when yours does not. Sometimes a log stops for a reason nothing can recover. Sometimes it shows the drone was flown into something, and you get told that too.

The Ribbon Is the Weak Point

The ribbon that carries power and video through the gimbal is the thinnest DJI has used, and it bends every time the camera moves. It tears at the fold, and it goes gradually: a flicker, then dropouts, then a gimbal error that will not clear. The good news is that it is a ribbon, not a camera – one of the cheaper repairs here, and not the one people expect.

A DJI Mavic 2 on the repair bench in front of a microscope at Fixfactor

Your Footage May Be Inside the Drone

The Mavic Air has 8 GB of storage built in and records to it as well as to the card. That matters after a crash: if the card slot broke, the card cracked, or the card ended up in a field, there is often a second copy still inside the drone. Tell us at drop-off, not once it is in pieces.

Folded DJI drone propellers and motor arms photographed close up

Crashed It, or Been in Water? Do This First

What happens in the next hour decides how much of it we can save.

  1. 1

    Do Not Power It Up

    Not to see whether it still works. A wet or bent drone survives being left alone; it does not survive being switched on. Battery out, and leave it out.

  2. 2

    Take the Card Out

    Your footage is on the microSD and it is nearly always fine even when the aircraft is not. Take it out and keep it before the drone comes to us.

  3. 3

    Bring It In As It Is

    Loose parts and all, in a box, not reassembled. Salt water is the urgent one: it corrodes by the hour, so a drone out of the sea needs to be here today.

No rice, and no hairdryer or radiator – heat speeds corrosion up rather than stopping it. We strip it, clean every board ultrasonically, treat the corrosion and only then test. If the footage matters more than the aircraft, say so at drop-off and we go for that first.

Call 020 8543 7088

Ways to Use Our Service

Two ways to get your Mavic Air repaired – bring it to Wimbledon, or post it from anywhere in the UK.

In Person

  1. 1

    Bring It to Wimbledon

    136 Kingston Road. Walk in, or book a slot if you would rather not wait.

  2. 2

    We Find Out What Is Wrong

    You get the price and the timescale before anything is touched.

  3. 3

    We Repair It

    Only once you have said yes. Parts in stock can be the same day; board work takes longer.

  4. 4

    Collect It

    We call when it is ready. Tested, and under warranty.

UK Wide

  1. 1

    Tell Us the Fault

    Describe it on the form. We reply with an estimate and how to send it.

  2. 2

    Post It to Us

    Pack it well. Include the charger if it will not charge.

  3. 3

    We Confirm Before We Start

    If it turns out not to be worth repairing, we say so and stop there.

  4. 4

    Back to You, Tracked

    Returned insured and tracked, under the same warranty.

What We Do, How, and Why Us

Ribbon and cradle work, cameras and the rubber mounts they hang from, motor arms soldered back to the board, hinges, water damage stripped and cleaned, repair of the circuit board itself, and footage recovered from the storage inside the drone when the card has not survived. One workshop in Wimbledon, post-in from anywhere in the UK.

You get a diagnosis before a price, always. Microscopes, hot-air rework and a thermal camera, on the same bench that repairs laptop mainboards – which is why working on something this small is ordinary here rather than unusual. Then calibration, and a flight before it comes back to you.

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12+years repairing devices
220,000+repairs completed
4.9★from 1,000+ reviews

What Customers Say

Every repair carries a warranty. These are unedited reviews left on Google and Trustpilot.

4.9 ★★★★★1,000+ reviews on Google & Trustpilot

Good to Know

The questions we are asked most about Mavic Air repairs.

Not answered here? Ask us – we reply the same working day.

I get a gimbal error every time it starts up. What is that?

The ribbon, nine times out of ten. The flat cable running through the gimbal fatigues at the fold and stops carrying a reliable signal, so the gimbal cannot complete its start-up check. It is one of the cheaper repairs on this page, and a very different thing from the camera having failed.

I crashed and the memory card is destroyed. Is my footage gone?

Not necessarily. The Mavic Air records to eight gigabytes of internal storage as well as the card, so there is often a second copy inside the aircraft. Tell us the footage matters when you drop it off and we go for that first, before anything is dismantled.

How long does a Mavic Air repair take?

Ribbon, gimbal and motor arm work is two to four hours of bench time, so with the part in stock it is a day or two door to door. Crash assessment and water damage need two to three working days before there is a quote worth giving.

Are parts still available?

For most repairs, yes. Ribbons, dampers, motors, arms and shells are still gettable, and board repairs need nothing supplied. Complete gimbal and camera assemblies are the exception – those come from salvaged aircraft, and some months there are none. We check before quoting.

Is it worth repairing rather than replacing?

For a ribbon, an arm, a set of dampers or a board repair, usually yes – these are small jobs on a small aircraft. A complete gimbal assembly on top of other damage often is not, and you will get that answer before you have spent anything.

Can I post it to you?

Yes, from anywhere in the UK. Card out, battery kept at home, packed in something rigid and sent tracked. It comes back the same way once it has been repaired, calibrated and flown.

Get a QuoteAsk a Question

We have to price this service individually due to different factors.

We fix plenty that is not on the list above. Tell us what the device is and what you need doing.

Ask us anything: parts, timing, your data, whatever matters to you.

We usually reply within the day. If you need an answer sooner, call us on 020 8543 7088.

Thanks - we have your request. We’ll come back to you with a price, usually the same working day.