Screen Repair
Professional Galaxy S9 Plus screen replacement service. We fix cracked screens, display problems and touch issues using quality replacement parts. Express and standard service options available.
Battery Replacement
Professional Galaxy S9 Plus battery replacement service. We replace worn batteries with high-quality Samsung parts to restore battery life and performance. Same-day service available.
Back Glass Repair
Professional Galaxy S9 Plus back glass replacement service. We replace damaged back panels with genuine Samsung parts, restoring your phone’s original appearance. Same-day service available in-store.
Charging Port Repair
Professional Galaxy S9 Plus charging port replacement service. We fix charging issues, loose connections and damaged ports using genuine Samsung parts. Pre-repair diagnostics included.
Camera Lens Repair
Professional Galaxy S9 Plus camera lens replacement service. We replace damaged camera lenses with genuine Samsung parts to restore photo quality. Full camera testing included after repair.
Diagnostics Service
Mobile phone diagnostics service. Professional fault diagnosis when your phone has unknown issues, random crashes, or multiple problems. Expert testing with advanced tools.
Liquid Damage Cleaning
Professional mobile phone liquid damage cleaning service. Emergency ultrasonic treatment removes corrosion and may restore functionality. Time critical – bring immediately for best results.
Software Repair
Professional software repair and troubleshooting service. We fix system errors, malware issues and application problems across all platforms.
Data Recovery
In-depth diagnostics and quote for professional data recovery from your phone. We use motherboard repair, chip extraction, and forensic tools to recover photos, contacts, and documents.
Free initial assessment by email. Paid diagnostic fee (non-refundable but credited toward recovery cost if you proceed). Success depends on damage type and phone model. Recovery time: 1-10 working days and depends on priority level required.
Common Galaxy S9 Plus Problems We Fix
From a cracked screen to a worn charging port, we handle every Galaxy S9 Plus fault in our London workshop
Cracked or Black Screen
Our most requested repair. We replace cracked, black or unresponsive screens with parts that restore full touch sensitivity and display clarity. On a Galaxy S9 Plus the display is bonded with strong adhesive, so removal needs controlled heat and the right tools.
Battery Replacement
Rapid drain, sudden shutdowns, overheating or swelling. After a few years a Galaxy S9 Plus battery holds a fraction of its original charge. We fit a tested replacement and check charging behaviour before you leave.
Charging Port Repair
Loose connection, slow charging, or nothing at all. Often it is lint and wear rather than a dead port — we check first. Where the port itself has failed, our microsoldering bench replaces it at board level.
Water Damage Recovery
Ultrasonic cleaning and component-level repair for phones damaged by water, coffee or anything else. The sooner it reaches us the better the odds — corrosion keeps working after the phone dries.
Camera & Lens Repair
Cracked lens glass, blurry photos or autofocus that hunts and never settles. We replace cracked lens covers and faulty camera modules and test the result across all shooting modes.
Back Panel Replacement
Cracked or shattered back glass replaced to restore both the look and the structural integrity of the phone. Complexity varies by model — tell us the colour of your Galaxy S9 Plus when you book so we order the right panel.
* Same-day service completed within hours, provided replacement parts are prepared before your visit. Parts are ordered per device – please contact us first to arrange and confirm availability.
** Depending on whether the cleaning service detects damaged components and whether parts need to be ordered or the logic board repaired, the repair may take longer.
Ways to Use Our Service
Two ways to get your Galaxy S9 Plus repaired — walk in or post it to us
Walk-in Repair
Bring Your Galaxy S9 Plus
Visit us at 136 Kingston Road, Wimbledon SW19 1LY. No appointment needed for diagnostics.
Assessment & Quote
Quick visual inspection and email quotes are free. For complex or unclear issues, our £39 diagnostic service provides detailed analysis – refundable if you proceed with the repair.
Expert Galaxy S9 Plus Repair
Once approved, our technicians carry out the repair with proper tools and quality parts. Most repairs are done in 1–2 hours when parts are ready.
Collect & Go
We let you know as soon as it is ready. Collect your repaired Galaxy S9 Plus with full warranty coverage.
Mail-In Repair
Request Quote Online
Describe the fault with your Galaxy S9 Plus using our online form. We will send an initial estimate and shipping instructions.
Ship Your Device
Package your Galaxy S9 Plus securely and send it to our workshop. Remove the case and any SIM or memory card first.
Professional Repair
We diagnose, confirm the price, and repair your phone. You get email updates through the whole process.
Fast Return Shipping
Your repaired Galaxy S9 Plus is sent back with tracking and full warranty protection.
Fixfactor is a Samsung phone repair specialist
We have been repairing phones in London since 2014 — over 220,000 devices. Every repair starts with a proper diagnosis, whatever the brand. We carry out screen replacements, battery replacements, charging port repairs, camera fixes, water damage recovery, and board-level faults that need microsoldering.
For the Galaxy S9 Plus we handle the full range: cracked displays, battery degradation, charging faults, back glass, camera lens damage, and liquid damage. Complex cases — corroded components, long-term liquid exposure, faults other shops have turned away — go to our microsoldering bench, where we use thermal cameras, ultrasonic cleaners, hot air rework stations and microscopes.
The Galaxy S9+ (SM-G965F) arrived in March 2018 with a 6.2-inch curved Super AMOLED panel, a dual rear camera and glass front and back. The faults we see now are the ones that come with age: cracked curved glass, batteries that no longer hold a day, worn USB-C ports and water getting past a seal that has hardened. The curved display and the bonded back panel both need controlled heat to lift, which is why plenty of shops decline these.
Not sure what is wrong? A quick visual inspection and an email quote are free. For anything unclear, our £39 diagnostic service gives you a detailed answer – refundable if you go ahead with the repair.
Every repair is covered by warranty. If the same fault comes back within the warranty period, we fix it free. We hold a 4.9★ rating across Google and Trustpilot.
Customer Reviews
Every repair comes with a warranty, and our work is confirmed by customer reviews since 2014.
Adam was incredibly accommodating and helpful! I had taken it somewhere else beforehand where they told me to leave it with them and wait. Adam quickly looked at it and took the time to show and explain and fixed it up in no time! SUPER reliable and amazing work. Had it ready cleaner than it’s ever been!
Fix Factor diagnosed the problems quickly and knowledgeably. They replaced a broken charging port and resoldered it. All completed in a timely manner and cost significantly less than I expected.
I’m really satisfied with FixFactor service. Everything was done perfectly — great quality, very professional work, and impressively fast service. The whole process was smooth, the communication was clear, and the result exceeded my expectations.
These are my go-to guys — like having your own in house tech team. Affable, don’t talk jargon at you. I’m a repeat customer for all my repairs.
The team were professional and kind from the start and kept me informed throughout the repair process. The price was fair, the work was careful, and the whole experience was stress-free.
Excellent service. My fix turned out to be more tricky than expected, but they persevered and found a cost effective solution. They communicated really well the whole time. Really happy with the whole experience.
Have used Fixfactor for tech repairs for many years and they’ve always dealt with my issues quickly and at a fair price.
Fantastic service from start to finish. Communication was excellent throughout — quick replies, clear explanations, and very friendly service. They were completely transparent about the risks and gave me options at every step.
When I got it back it was not just repaired but cleaned and well maintained. Can’t rate FixFactor enough.
Frequently Asked Questions
Common questions about Galaxy S9 Plus repair
How long does a Galaxy S9 Plus repair take?
Most repairs are done in 1–2 hours when the parts are ready. Screen replacements typically take 60–90 minutes, battery swaps 30–60 minutes. Water damage recovery takes 24–48 hours, because the board has to be cleaned and assessed before we can confirm what is needed. We do not hold stock, so booking ahead is what makes same-day service possible — we order your parts before you arrive.
Do I need to book, or can I walk in?
Both work. Walk-ins are welcome during opening hours, but we may not have your part on the day if you have not booked, in which case you would need to come back once it arrives. Booking in advance means the part is here and the repair is finished during your visit.
Will my data be safe during the repair?
Screen, battery and charging port replacements do not touch your software or storage, and we never intentionally delete customer data. We cannot guarantee data safety during hardware repairs, though, so back up anything important before you bring the phone in.
What parts do you use?
For most repairs we offer two tiers: original or OEM-equivalent parts, and high-quality aftermarket alternatives. Original parts match factory specification exactly. Good aftermarket parts are tested and perform comparably day to day — they can differ subtly in colour calibration or feel. Both are covered by our warranty. We explain the difference and the price for your model before any work starts, and we never fit a part without your agreement.
Will a screen replacement affect my fingerprint sensor?
It depends on the model. With a side-mounted or rear fingerprint sensor, a screen replacement changes nothing — the sensor works independently of the display. With an under-display sensor, the reader is calibrated to the original screen, so a replacement may affect accuracy or need re-pairing depending on the part used. We tell you which applies to your Galaxy S9 Plus before we start.
Is my phone still water resistant after a repair?
Not to the original factory rating. The seal is a bonded adhesive gasket set at the factory, and once the phone has been opened it cannot be restored to the same standard. We re-seal with quality adhesive, which keeps out everyday splashes, but treat the phone as no longer water resistant.
Do you offer a warranty?
Yes — parts and workmanship are covered. If the same fault returns within the warranty period we fix it free. The warranty is valid at our London workshop. Accidental damage after the repair is not covered.
What if the repair is not worth it?
We will tell you. If the cost of the repair does not make sense against what the phone is worth, or if the board damage is beyond economic recovery, we say so rather than taking the job. You only pay the diagnostic fee, and that is refunded if you decide to go ahead with any repair we do quote.
Can you repair a phone another shop has already opened?
Usually yes, and it is a large part of what we do. Tell us what was done before — missing screws, torn flex cables and previous adhesive make a difference to the time and the price. We will assess it and quote honestly.
Do you repair Samsung phones other than the Galaxy S9 Plus?
Yes. We cover Apple, Samsung, Google Pixel, OnePlus, Huawei, Sony Xperia, Xiaomi, Nothing Phone, Motorola, Oppo, BlackBerry, Nokia, Honor, Realme and others. Parts availability varies by model and we confirm it upfront — if we cannot source a part, we say so.
Where are you based?
Our workshop is at 136 Kingston Road, Wimbledon SW19 1LY, reachable from Wimbledon Station and the Merton Park tram stop. If you cannot get to us, our mail-in service covers the whole UK with insured, tracked return delivery.
How do I get a price for my Galaxy S9 Plus?
Prices for the common repairs are shown on this page. For anything not listed, or if you are not sure what is wrong, send us a photo and a description through the quote form and we will come back within 24 hours.
