DJI Mavic 2 Zoom repairs

2018

Zoom mechanism, gimbal and camera, motor arms, water damage and board-level repair. Same airframe as the Mavic 2 Pro, a completely different camera.

DJI Mavic 2 Zoom repair at Fixfactor, London
Walk-in · Wimbledon Mail-in · UK wide Up to 12-month warranty Tested, proven parts
Released
2018
Weight
905 g
Camera
24–48 mm optical zoom
Gimbal
3-axis
Sensing
Omnidirectional

Repairs

Something is broken or worn out.

Know the fault, but don’t see it listed? Describe it and we’ll price it from your description – free, no device needed. Not sure what’s wrong? That’s what the Diagnostics Service above is for.

Inspection work with a few of these? Batches, one invoice, a report per airframe. Business repairs

Common DJI Mavic 2 Zoom Problems We Fix

What comes through the door on this aircraft, and what each job involves.

DJI Mavic Pro 2 Drone Repair Service by Fixfactor

Zoom & camera faults

Zoom that judders, sticks, or hunts for focus at the long end. Often the ribbon rather than the optics – a far smaller repair, and worth checking first.

Gimbal vibration & horizon tilt

Wobble in the footage or a horizon sitting off level. Perished dampers, or a yaw arm knocked out of true.

Ribbon & video dropout

Picture that breaks into lines or vanishes, and a gimbal error on start-up. The ribbon fatigues where it folds.

DJI Mavic Pro Drone disassembly service

Board-level repair

Dead on the bench, will not charge, a failed ESC, a burnt trace. Repaired at component level – nobody makes a replacement Mavic 2 board.

Motor arms & motors

Cracked arms, loose hinges, motors that grind at spin-up. Arm wiring solders back to the board.

Water damage

Stripped, cleaned ultrasonically, corrosion treated, then tested. Read the yellow band below first.

Drone Repair London Fixfactor

Crash assessment

A full strip and check with the flight log read, so you get the reason as well as the quote.

Batteries

Packs that have puffed in the bay, dropped a cell, or stopped being recognised.

Calibration & test flight

IMU, compass and gimbal recalibrated after any repair, then hovered and flown before it goes back to you.

Something else?

Sensors, aerials, landing gear, shells, aircraft that have been to another shop first.

We Read the Flight Log

Visible damage we repair, calibrate and test-fly before it comes back to you. When nothing looks broken, or you want to know why it came down, the drone recorded the answer.

  1. What Is In It

    Battery cell voltages, how hard each motor was working, satellite count, signal strength, altitude, and every warning the drone gave before it stopped recording.

  2. What It Usually Says

    A motor that had been working harder than the other three for weeks. A battery cell dropping under load. A signal that cut out and sent the drone home into something.

  3. What to Bring

    The phone or tablet you fly with, or the flight record saved in the DJI app. If the drone is dead but the board survived, we can usually read it from there.

Not every repair needs this, and we will tell you when yours does not. Sometimes a log stops for a reason nothing can recover. Sometimes it shows the drone was flown into something, and you get told that too.

Same Body, Different Camera

Put a Zoom next to a Mavic 2 Pro and only the camera tells them apart. That helps with most repairs: arms, shells, motors, boards, batteries and gimbal mounts are the same parts, so they stay available and the prices stay sensible. The cameras are the exception. They do not swap between the two, in either direction.

A DJI Mavic Pro with its gimbal and camera module removed

What Goes Wrong with the Zoom

Almost always the wiring, not the lens. The zoom motor runs through the same ribbon that carries the video, so a worn ribbon makes the zoom judder or stop moving – and it looks exactly like a broken lens. A knock that has pushed the lens barrel out of line looks different: the zoom moves, but it will not focus at the far end.

A DJI drone opened up with its mainboard exposed at the Fixfactor bench

Crashed It, or Been in Water? Do This First

What happens in the next hour decides how much of it we can save.

  1. 1

    Do Not Power It Up

    Not to see whether it still works. A wet or bent drone survives being left alone; it does not survive being switched on. Battery out, and leave it out.

  2. 2

    Take the Card Out

    Your footage is on the microSD and it is nearly always fine even when the aircraft is not. Take it out and keep it before the drone comes to us.

  3. 3

    Bring It In As It Is

    Loose parts and all, in a box, not reassembled. Salt water is the urgent one: it corrodes by the hour, so a drone out of the sea needs to be here today.

No rice, and no hairdryer or radiator – heat speeds corrosion up rather than stopping it. We strip it, clean every board ultrasonically, treat the corrosion and only then test. If the footage matters more than the aircraft, say so at drop-off and we go for that first.

Call 020 8543 7088

Ways to Use Our Service

Two ways to get your Mavic 2 Zoom repaired – bring it to Wimbledon, or post it from anywhere in the UK.

In Person

  1. 1

    Bring It to Wimbledon

    136 Kingston Road. Walk in, or book a slot if you would rather not wait.

  2. 2

    We Find Out What Is Wrong

    You get the price and the timescale before anything is touched.

  3. 3

    We Repair It

    Only once you have said yes. Parts in stock can be the same day; board work takes longer.

  4. 4

    Collect It

    We call when it is ready. Tested, and under warranty.

UK Wide

  1. 1

    Tell Us the Fault

    Describe it on the form. We reply with an estimate and how to send it.

  2. 2

    Post It to Us

    Pack it well. Include the charger if it will not charge.

  3. 3

    We Confirm Before We Start

    If it turns out not to be worth repairing, we say so and stop there.

  4. 4

    Back to You, Tracked

    Returned insured and tracked, under the same warranty.

What We Do, How, and Why Us

Everything a Mavic 2 Zoom needs, including the part most shops will not touch: the zoom camera itself. The rubber mounts, the ribbon that carries the video, the arm that holds the camera level, motor arms soldered back to the board, water damage stripped and cleaned, and repair of the circuit board itself on a drone DJI no longer supports.

You get a diagnosis before a price, always. Microscopes, hot-air rework and a thermal camera, on the same bench that repairs laptop mainboards. Every repair ends with the sensors and the camera recalibrated and a real flight, not a bench test. And when the honest advice is not to spend the money, you get that instead.

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12+years repairing devices
220,000+repairs completed
4.9★from 1,000+ reviews

What Customers Say

Every repair carries a warranty. These are unedited reviews left on Google and Trustpilot.

4.9 ★★★★★1,000+ reviews on Google & Trustpilot

Good to Know

The questions we are asked most about Mavic 2 Zoom repairs.

Not answered here? Ask us – we reply the same working day.

The zoom has stopped moving. Is the lens finished?

Probably not. The zoom motor is driven through the same ribbon that carries video, and a ribbon fatigued at the fold produces exactly this – a zoom that judders, sticks or refuses to travel. That is a far smaller repair than a camera. Where an impact pushed the barrel out of true, the zoom moves but will not focus at the long end.

How do I know whether I have the Pro or the Zoom?

Look at the camera. The Pro has a silver Hasselblad ring around a fixed lens; the Zoom has a plain black barrel that extends. They share everything else, which is why listings get them mixed up. Send a photo or the serial and we will confirm before ordering anything.

How long does a repair take?

Gimbal, ribbon and motor arm work is two to four hours on the bench, so with the part in stock it is a day or two door to door. Crash assessment and water damage need two to three working days before there is a quote worth giving.

DJI will not repair it any more. Can you?

Yes. DJI ended service support for the Mavic 2 and stopped supplying parts, which is why these end up here. Ribbons, arms, motors, dampers and boards are all still repairable without them.

I have DJI Care Refresh. Should I use that or come to you?

Use it if it is in date and you have replacements left – a one-year plan covers two, a two-year plan four, including collision and water damage. If it has expired, been used up, or the aircraft came to you second-hand, come to us.

Can I post it to you?

Yes, from anywhere in the UK. Card out, battery kept at home, packed in something rigid and sent tracked. It comes back the same way once it has been repaired, calibrated and flown.

Get a QuoteAsk a Question

We have to price this service individually due to different factors.

We fix plenty that is not on the list above. Tell us what the device is and what you need doing.

Ask us anything: parts, timing, your data, whatever matters to you.

We usually reply within the day. If you need an answer sooner, call us on 020 8543 7088.

Thanks - we have your request. We’ll come back to you with a price, usually the same working day.