£300.00
Select this service if you have a problem with the Microsoft Surface Pro 3 broken LCD display, broken front glass, touch function not working (and Surface Pro 3 not booting as a result), Surface pen not registering input, backlight flickering, display ghosting / blurring, vertical lines on the screen or no picture on the display at all.Â
This kind of damage usually happens if you drop the tablet on the hard surface, press the screen too strong or if your tablet have contact with the water (internal damage). It has been proven that the screen on Surface Pro tablets can develop a fault after years of use, for no particular reason.
We use original Microsoft replacement parts giving you perfect repair results. It comes as the front glass and the LCD that are glued together. If the front glass is broken, we also replace the LCD display. The bonding material we use for fitting, guarantees perfect repair results.
About the repair process.
The repair starts from checking the frame and its corners for the condition. If the aluminium fame is bend or damaged that the new screen cannot be fitted, there may be additional cost of up to £50 and extra 1-2 hours needed for the repair. You will be informed about this before we proceed. We never start the repair without your agreement.
Next, we start preheating front of the Surface Pro 3 tablet, what makes it little easier to remove the broken screen. It is still a time consuming job, that requires lots of attention, broken glass needs to be removed slowly. There are Wifi, Bluetooth antennas and speaker meshes that can be easily damaged.
Once the glass and the screen are removed, we clean the frame and check if its not damaged. At this stage, we insert the screen temporarily to see if it sits inside the frame. If it fits, we go to the next step, which is switching on your tablet and testing the screen before we glue it permanently. If the screen still cannot be fitted, we will adjust the frame with dremel tool and polish materials.
After we confirm the screen works fine and it fits inside the frame, we prepare the adhesive material, and start the gluing process. This takes around 40 minutes. After that we clean your Surface Pro 3 tablet and it is almost ready to go.
Your Microsoft Surface tablet will carefully tested after repair once again. The test will include the new screen fitting, display brightness, dead pixels or dark spots, touch screen but also we will confirm other functions to work properly after we disassembled the tablet (front camera, charging, speakers, Wifi). After you receive the tablet we kindly ask you to check it again.
The repair can take longer than 2 hours in some cases.
Sometimes when you device has more serious damage, we may need more than 2 hours to fix it. If the corners of your Surface are dented or the frame is bended, than we may need additional few hours to prepare it for new screen to be fitted. In some cases we may need extra charge to spend extra 2 hours on aligning and polishing that damaged frame. We will inform you about that before proceeding. For most difficult cases that are repairable, your tablet will be ready on the next working day.
Any additional service needed ? What about the battery ?
We may offer you the battery replacement for discounted price as your tablet is already disassembled for screen repair, so there is no risk. If your tablet is more than 1 year old, you will probably notice better battery lifetime and it will serve you for longer.
We can fix many other faults related to the Microsoft Surface tablet. If you require help configuring Windows 10 on your tablet, let us know ! You can go back to the main page and select the service or just give us a call and we will assist you.
Bringing Your Device In
Have your broken device repaired on the same day, while you wait. Relax in our store with a cup of coffee and Wifi access.
1.  Book the service on our website. Contact us if you need assistance.
2. Bring your faulty device to our store. Let’s confirm the repair time, create the repair ticket and start the job.
3. Our technician will start with initial diagnostics and lets the job begin!
4. Your device will be tested after the repair. When you get it back, we ask you to inspect the quality of our work.
Sending Your Device Â
Choose the repair service directly from our website. Opt for the option to have it fixed and returned within 2 days.
1. Choose the repair service, click the “Place Order” button and select “Send By Post”.
2. Complete the checkout with your contact details, choose the speed of required repair service (turnaround time) and select the payment method. You may wish to pay after the repair but we won’t order replacement parts until we receive your device which may cause 2-3 days delays. If you require priority service please pay on the checkout or contact us first.
3. Wrap your device safely. We suggest to use the Royal Mail service for small devices like mobile phones (insured up to £500 and costs below £10). For laptops, tablets or drones, please use DHL, DPD or Parcel Force.
Send your device to:
Write the “#Order number” on the outer of the box.
4. Once received, you will be contacted and the repair will begin shortly.
5. You will get a confirmation e-mail after the repair has been completed. We always return your device with the secure delivery service.
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Backup Your Data: While we don’t touch your device’s internal storage, we always recommend backing up your data for safety.
Password/PIN/Pattern Lock: Please provide the password, PIN, or pattern lock with your phone, or you may choose to remove it. Alternatively, you can factory reset your phone, create a second user or guest account – we just need to be able to test the device post-repair.
Remove SIM and Memory Cards: Take out any memory cards and the SIM card from your phone, but remember to include the SIM card tray. For other devices, also remove memory cards.
Device Only: Please send just the device, without any accessories.
Photograph Your Device: For your records, you might consider taking pictures of your device’s exterior before sending it (this is optional).
Pack Securely: Wrap your device in bubble wrap, place the order number visibly on top of the parcel, and write your return address on the back.
